Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Rajeev Kumar

Senior Quality Evaluator (Internal Control and Compliance )
Gurgaon

Summary

Results-driven professional with 6 years of experience, including nearly 3 years in internal control, compliance, and quality evaluation roles. Expertise in conducting audits, identifying compliance gaps, supporting investigations, and ensuring adherence to regulatory and ethical standards. Skilled in delivering training sessions, performing floor reviews, and preparing compliance reports for leadership. Strong background in customer service and cross-functional collaboration, focusing on accuracy, documentation, and continuous process improvement. Recognized for meticulous approach, effective communication, and consistent commitment to operational excellence. Also brings valuable experience in customer service and sales, with a strong ability to understand client needs, resolve issues efficiently, and exceed performance targets.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Sr. Quality Evaluator (Internal Control and Compliance team)

Concentrix Daksh Services India Private Limited
06.2022 - Current
  • Supported compliance awareness by guiding teams on internal policies and controls.
  • Delivered training sessions to promote ethical conduct and regulatory understanding.
  • Identified and flagged potential compliance issues through audits and process reviews.
  • Documented non-compliance cases and assisted in investigations with detailed reporting.
  • Prepared summaries and dashboards for leadership on compliance trends and risks.
  • Maintained accurate compliance records and supported automation of reporting tasks.
  • Collaborated with cross-functional teams to strengthen internal control systems.
  • Performed regular floor reviews to monitor real-time process adherence and documented observations.
  • Identified compliance gaps, developed corrective action plans with stakeholders, and delivered targeted training—enhancing compliance rates and preventing recurrence.


Senior Representative

Concentrix Daksh Services India Private Limited
07.2020 - 05.2022
  • Managed and resolved customer inquiries within the PMI process, ensuring timely and effective solutions to enhance customer satisfaction.
  • Temporarily assumed the role of Subject Matter Expert (SME), providing expert guidance and support to team members to improve overall performance.
  • Collaborated with cross-functional teams to streamline customer service procedures, leading to more efficient operations.
  • Conducted training sessions for new hires and existing staff on PMI process protocols, enhancing team competency and knowledge.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.

Associate Sales Consultant

PolicyBazaar.com
05.2019 - 05.2020
  • Engaged with customers to understand their insurance needs and recommended tailored products, driving sales conversions.
  • Managed a pipeline of leads, followed up, and maintained accurate customer records through CRM tools to ensure timely follow-ups.
  • Collaborated with cross-functional teams to improve the sales process and enhance the overall customer experience.
  • Consistently met or exceeded sales targets while providing excellent customer service and resolving queries effectively.

Education

Bachelor of Science - Nautical Science

GKM Institute of Marine Sciences & Technology
Chennai, India
04.2001 -

Skills

  • Team Work
  • MS Office
  • Analytical Thinking & Problem-Solving
  • Audit & Investigation
  • Focused
  • Multitasking Abilities
  • Power BI
  • Verbal and Written Communication
  • Discipline and Dedication

Disclaimer

The information presented in the resume accurately reflects my qualification and experience.

Timeline

Sr. Quality Evaluator (Internal Control and Compliance team)

Concentrix Daksh Services India Private Limited
06.2022 - Current

Senior Representative

Concentrix Daksh Services India Private Limited
07.2020 - 05.2022

Associate Sales Consultant

PolicyBazaar.com
05.2019 - 05.2020

Bachelor of Science - Nautical Science

GKM Institute of Marine Sciences & Technology
04.2001 -

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Rajeev KumarSenior Quality Evaluator (Internal Control and Compliance )