RAJEEV KUMAR
Ludhiana
Summary
Dynamic and results-oriented professional with 13+ years of experience in Banking, and Merchant Acquiring. Proven expertise in team leadership, strategic growth, merchant relationship management, and operational efficiency. Recognized for consistently driving revenue growth, optimizing processes, and achieving high-performance targets. Adept at resolving technical issues, managing regional sales operations, and delivering innovative solutions across North India.
Overview
14
14
years of professional experience
Work History
City Head
Paytm (One97 Communications Ltd.)
04.2025 - Current
- Leading the Punjab region with a team of 6 Senior Sales Managers and 20 Senior Field Sales Executives.
- Driving merchant acquisition, engagement, and revenue across verticals.
- Strategizing regional sales goals, training managers, and maintaining operational excellence.
- Ensuring timely support for merchant escalations and product training.
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Monitored and supported bidding and proposal process.
- Evaluated development plans against city regulations and available data.
- Prepared plans for land use, area development and urban revitalization.
Area Sales Manager
Persist (Cashless Technologies India Pvt. Ltd. – BENOW)
04.2022 - 04.2025
- Managed 8-member sales team driving merchant onboarding and brand relationships.
- Resolved merchant operational issues with
- Grew regional business by 300% within 6 months, achieving 100% YoY growth.
- Supported merchants with technical issues, payments, chargebacks, and complaints.
Business Manager – KDP & Retail Sales
Axis Bank Ltd.
08.2021 - 04.2022
- Led a team of 12 BDO/ASOs to acquire retail and corporate merchants.
- Collaborated with branch teams and open market for sourcing.
- Ensured POS terminal setup and merchant training.
- Recognized by NSM for acquiring large-scale and retail merchants.
Area Sales Manager
Skilworth Technologies Pvt. Ltd. (Bijlipay)
12.2019 - 07.2021
- Promoted business loans, POS, EMI, and payment solutions across 4 states.
- Managed channel partner appointments and team productivity.
- Successfully launched a new merchant acquiring vertical in partnership with Capital Small Finance Bank.
City Manager
Plada Infotech Services Pvt. Ltd.
12.2016 - 04.2019
- Managed a team of 35+ (3 TLs, 32 Executives) for POS acquisition with WL Partner Banks.
- Ensured merchant audits, fraud prevention, and dispute resolution.
- Delivered sustainable growth and received “Best Sales Manager” award within 6 months of joining.
Dispute Analyst
FIS Global Business Solutions
10.2011 - 12.2016
- Investigated cardholder transaction disputes on Visa/MasterCard accounts.
- Executed chargebacks, account adjustments, and fraud case setup.
- Received multiple annual “Best Performer” awards for consistent excellence.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Education
Bachelor of Commerce -
Kanpur University
Kanpur01.2013
Skills
- POS Terminals
- EMI Integration
- Merchant Portals
- CRM Tools
- MS Office
- Government relations
- Crisis communications
- Data-driven decision making
- Transportation planning
- Project coordination
Languages
Hindi
English
Hobbies and Interests
Reading Novels, Traveling, Cricket
Timeline
City Head
Paytm (One97 Communications Ltd.)
04.2025 - Current
Area Sales Manager
Persist (Cashless Technologies India Pvt. Ltd. – BENOW)
04.2022 - 04.2025
Business Manager – KDP & Retail Sales
Axis Bank Ltd.
08.2021 - 04.2022
Area Sales Manager
Skilworth Technologies Pvt. Ltd. (Bijlipay)
12.2019 - 07.2021
City Manager
Plada Infotech Services Pvt. Ltd.
12.2016 - 04.2019
Dispute Analyst
FIS Global Business Solutions
10.2011 - 12.2016
Bachelor of Commerce -
Kanpur University
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