Rajeev Kumar
B 51, MBR Enclave, Dwarka Sec 23, New Delhi
Summary
Dynamic Benefits Operations Manager with extensive experience in employee benefits administration, recognized for ensuring compliance with industry policies and regulations at Wipro. Proven leader in driving high-performing teams, adept at resolving complex issues while cultivating strong relationships with insurers and vendors. Former Process Champion at Mercer, bringing expertise in billing reconciliation, financial reporting, and implementing process enhancements to optimize efficiency. Proficient in HR management, data analysis, KPI oversight, and stakeholder engagement, all aimed at enhancing operational efficiency and elevating employee satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefit Operations Manager (BOM)
Wipro
- 02.2024
- Manage end-to-end employee benefits administration and ensure compliance with policies and statutory requirements.
- Lead and oversee daily operations of the benefits team, ensuring accuracy and timely service delivery.
- Handle escalations and resolve complex employee benefits queries.
- Coordinate with insurers, brokers, and vendors for policy management and renewals.
- Ensure accurate data management and seamless integration with Payroll and HRIS systems.
- Support audits and maintain required documentation.
- Drive process improvements to enhance efficiency and employee experience.
- Prepare dashboards, reports, and insights for leadership review.
- Lead and mentor the team to achieve SLA and KPI targets.
- Support benefits-related projects, system enhancements, and UAT activities.
Process Champion
Mercer
09.2021 - 02.2024
- Billing Reconciliation: Managed billing reconciliation for JPMC client in HK Flex, ensuring accurate review of billing files and preparation of payment statements.
- Weekly Movement Report: Prepared and submitted weekly movement reports, reflecting changes from the client, to the insurer within the designated turnaround time (TAT)
- Coordinated daily SFTP updates and ensured correct data integration with insurers.
- Handled client and participant queries, ensuring timely and clear communication.
- Conducted daily client meetings to confirm requirements and resolve issues.
- Delivered training and mentorship to team members for performance improvement.
- Oversaw financial activities and prepared periodic financial reports for client participants.
- Managed daily work allocation and reporting for senior leadership.
- Supported process improvement initiatives to enhance operational efficiency.
Solutions Delivery Analyst
Wipro (Formerly AON)
08.2014 - 09.2021
- Provided high-quality delivery and support in Health & Welfare and Defined Benefit (DB) plan administration, ensuring smooth operations and client satisfaction.
- Collaborated with cross-functional teams to meet client needs, optimize process workflows, and ensure compliance with regulations.
- Assisted in troubleshooting complex client queries, offering expert-level guidance and ensuring quick resolutions.
- Work closely with technical teams, product teams, and business operations to ensure smooth execution.
- Manage expectations and ensure alignment between delivery teams and the client.
- Participate in client meetings, requirement walkthroughs, and solution demonstrations.
Education
Bachelor of Arts -
University of Delhi(SOL)
01.2013
MBA - Operations Management And Business Analytics
Lovely Professional University
09-2027
Skills
- Core Benefits & HR Expertise
- Critical thinking
- Data analysis & reporting
- KPI/metrics management
- Compliance & Regulatory Knowledge
- Leadership
- Adaptability
- SLA management
- Team management
- Stakeholder management
Certification
Project Management Foundations
Language
English
Hindi
Projects
AE(Annual Enrollment)
ADC(Annual Dependent Certification)
ATP(Annual Tax Project)
Hobbies
- Learning new tools or technologies
- Team sports (shows collaboration)
- Fitness or yoga (discipline & consistency)
- Meditation or mindfulness
- Travel planning (research & organization)
- Time management practices
Timeline
Process Champion
Mercer
09.2021 - 02.2024
Solutions Delivery Analyst
Wipro (Formerly AON)
08.2014 - 09.2021
Benefit Operations Manager (BOM)
Wipro
- 02.2024
Bachelor of Arts -
University of Delhi(SOL)
MBA - Operations Management And Business Analytics
Lovely Professional University