Rajeev Kumar
Dabad
Summary
Dynamic hospitality professional with extensive experience at Shaantam Resorts & Spa, excelling in customer relationship management and team leadership. Proven track record in enhancing guest experiences and optimizing revenue through effective problem-solving and quality assurance. Proficient in Microsoft Office, demonstrating strong organizational and communication skills to drive operational success.
Overview
7
7
years of professional experience
Work History
Service - Leader
STERLING PALM BLISS RESORT
Rishikesh
03.2023 - Current
Front Office Supervisor
SHAANTAM RESORTS & SPA
Rishikesh
10.2022 - 03.2023
- Cultivated effective client relationships through direct assistance via phone and in person.
- Monitored employee performance across hotel departments, enforcing compliance to maintain service quality.
- Delivered high levels of customer service during guest check-ins and check-outs, managing communications effectively.
- Maintained a clean desk and lobby area, greeting guests with professionalism.
- Executed cashier duties, managing cash drawer and credit card processing with precision to enhance guest transactions.
- Evaluated hotel functions, proposing strategies aimed at revenue enhancement.
- Supervised operations to uphold quality assurance standards in all customer dealings.
- Resolved guest queries and complaints, coordinating meetings and appointments to ensure a seamless guest experience.
Reservation, F.O.E
PUNYAH RESIDENCY
Rishikesh
01.2021 - 10.2022
- Greeted and welcomed guests, ensuring professional and pleasant interactions.
- Handled queries and addressed complaints to enhance guest experience.
- Scheduled meetings, interviews, and appointments for efficient office management.
- Attended phone calls and redirected them to appropriate lines for prompt responses.
- Took messages and delivered them accurately to designated recipients.
- Received packages, deliveries, and letters, ensuring proper documentation.
- Regularly checked and sorted emails to maintain effective communication.
- Maintained inventory of office supplies, ensuring consistent availability.
Front Desk Associate
HOTEL DEVAYA PALACE
Rishikesh
03.2019 - 01.2021
- Managed front office associates to effectively resolve customer queries and complaints.
- Developed professional relationships with clients through phone and in-person interactions.
- Monitored employee performance across hotel departments to ensure compliance with standards.
- Ensured exceptional customer service for guests during check-in and checkout processes.
- Maintained cleanliness of desk and lobby areas while promptly greeting all guests.
- Executed daily operational duties with precision and efficiency.
Education
Bachelor - Commerce
OIMT
12-2019
High School & Higher Secondary -
Board of Uttrakhand
01-2017
Skills
- Computer proficiency
- Microsoft Office
- Photoshop
- Internet surfing
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Multitasking
- Prioritizing
- Organization
- Technical skills
- Interpersonal skills
- Initiative
- Customer relationship management
- Revenue enhancement
- Cash handling
- Quality assurance
- Guest experience optimization
- Team management
- Service recovery
- Feedback delivery
- Service standard compliance
- Sales expertise
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of Birth: 06/25/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Specialized Skills - Hotel Pms
- IDS
- EZEE Absolute
- WISH
- RMS
Other Qualifications
- Good Knowledge of Computer
- Microsoft Office (MS Word, Excel, PowerPoint, etc.)
- Photoshop, Internet surfing, Email, etc.
- Language- English, Hindi
Languages
English
Beginner
A1
Hindi
Beginner
A1
Accomplishments
in recognition for receiving the most positive feedback from guest in the mouth 2025
Timeline
Service - Leader
STERLING PALM BLISS RESORT
03.2023 - Current
Front Office Supervisor
SHAANTAM RESORTS & SPA
10.2022 - 03.2023
Reservation, F.O.E
PUNYAH RESIDENCY
01.2021 - 10.2022
Front Desk Associate
HOTEL DEVAYA PALACE
03.2019 - 01.2021
Bachelor - Commerce
OIMT
High School & Higher Secondary -
Board of Uttrakhand