RAJEEV KUMAR

• Manage end-to-end operations of online and offline training programs.
• Coordinate candidate onboarding, attendance management, assessments, and performance tracking.
• Prepare daily, weekly, and monthly MIS reports for management review.
• Maintain LMS records, operational databases, and training documentation.
• Coordinate with trainers, candidates, and placement teams for smooth execution.
• Monitor training effectiveness and candidate engagement.
• Ensure adherence to operational processes and quality standards.
• Support operational planning and continuous process improvement initiatives.

• Managed operational activities and client coordination functions.
• Maintained business performance reports and MIS dashboards.
• Coordinated recruitment support and operational execution.
• Tracked leads, conversions, and service delivery activities.
• Worked with cross-functional teams to improve operational efficiency.
• Supported management reporting and process monitoring.
• Assisted in business development and stakeholder engagement activities.

• Progressed through multiple leadership roles across Delhi, Ranchi, Bengaluru, and Mukherjee Nagar, managing admissions, center operations, team leadership, revenue growth, and stakeholder engagement.

Senior Counsellor | Delhi Head Office (Mar 2022 – Sep 2023)

• Managed end-to-end admission counselling, career guidance, lead conversion, objection handling, and student engagement.

Center Head | Ranchi (Sep 2023 – Feb 2024)

• Led center operations, admissions, revenue management, local marketing, team hiring, and performance reporting.

Center Manager | Bengaluru (Mar 2024 – Sep 2024)

• Established center operations from scratch, managed hiring, admissions campaigns, outreach programs, and conducted All India Mock Interview Programs for 1,000+ students.

Operations Lead | Mukherjee Nagar, Delhi (Oct 2024 – May 2025)

• Led operations and admissions teams, monitored KPIs, improved operational efficiency, and supported business growth initiatives.

• Coordinated faculty schedules and daily operational activities.
• Managed batches of more than 100 students.
• Conducted examinations involving 5,000+ candidates.
• Maintained documentation, attendance records, and operational reports.
• Coordinated communication among management, faculty, and students.

• Founded and successfully managed an educational institute focused on competitive examination preparation.

• Led end-to-end business operations including admissions, marketing, finance, administration, faculty management, and student engagement.

• Developed operational processes, growth strategies, and business plans to support organizational expansion.

• Managed recruitment, training, and performance management of faculty and support staff.

• Oversaw academic operations, student lifecycle management, stakeholder communication, and service delivery.

• Conducted career guidance sessions and supported admissions growth through counselling and relationship management.

• Managed budgeting, revenue tracking, business development, and day-to-day operational activities.

• Successfully operated and scaled the institute for five years before closure due to the COVID-19 pandemic.