Summary
Overview
Work History
Education
Skills
Languages
Timeline

Rajeev Mishra

Mumbai

Summary

Results-driven operations leader with a proven track record of optimizing growth, profitability, and guest experiences in the hospitality industry. Adept at managing cross-functional teams, implementing process improvements, and achieving strategic goals. Known for leveraging data analysis to drive informed decisions and foster innovation.

Overview

12
12
years of professional experience

Work History

Head of Operations

Dunzo
Mumbai
04.2022 - Current
  • DD/D4B/Marketplace - Dunzo, Spearheaded strategic planning to drive growth and profitability in the city, achieving short- and long-term goals
  • Led cross-functional teams, collaborating with central operations and marketing teams to manage the city's P&L effectively
  • Established and nurtured a high-performing team to expand partner and user networks, fostering rapid city-wide growth
  • Innovated and executed new product features to enhance user experiences and open new use cases for Dunzo's stakeholders
  • Managed city-specific and local regulatory compliance, ensuring seamless operations within the legal framework
  • Facilitated effective communication of product and process requirements across engineering, product, and business teams
  • Mentored and developed team members, driving their growth and individual performance
  • Conducted data analysis to identify areas for improvement and optimization, contributing to enhanced profitability.

Regional Head

Fabhotels
Mumbai,Gurgaon
04.2019 - 04.2022
  • Hotel Operations & Business Development, FabHotels, Elevated guest stay experiences through comprehensive evaluation of web-app, B2B, OTA reviews, and ratings
  • Resolved issues via targeted training and partner alignment, bolstering guest satisfaction and loyalty
  • Orchestrated revenue growth for managed contract properties, driving performance improvements and P&L gains
  • Contributed to post-pandemic cost savings by renegotiating partnerships, resulting in improved margins
  • Implemented centralized guest engagement processes upon FabHotels' re-listing on Goibibo & MakeMyTrip

General Manager

OYO Rooms
Mumbai, Ahmedabad
05.2017 - 04.2019
  • Ensured exceptional guest experiences in line with SOPs for Townhouse & Flagship Brand hotels
  • Managed end-to-end P&L for all hotels, driving profitability through innovative demand generation strategies
  • Optimized operations through streamlined processes, leveraging time and motion studies for efficiency gains.

Quality Assurance Manager

Treebo Hotels
Mumbai,Chennai,Aurangabad
08.2015 - 05.2017
  • Conducted quality audits for hotels pre- and post-listing, maintaining adherence to SOPs
  • Enhanced guest satisfaction scores through continuous feedback analysis and staff motivation
  • Fostered a culture of excellence through comprehensive training initiatives.

Assistant Front Office Manager

Hotel Marine Plaza (Sarovar Group Of Hotels)
Mumbai
12.2014 - 08.2015

Senior Front Office Executive

Sahara Star
Mumbai
10.2012 - 12.2014

Front Office Executive

ITC Grand Central
Mumbai
06.2011 - 10.2012

Education

Bachelor's Degree - Hospitality and Hotel Administration

IGNOU
2011

TS - Tourism

IGNOU, Tourism Sector Studies
2011

FYJC -

Thakur College of Science & Commerce
2008

SSC -

Thakur Vidya Mandir
2006

Skills

  • Problem Solving
  • Attention to Detail
  • Financial Management
  • Technical proficiency
  • Budgeting
  • Culture development
  • Leadership
  • Customer Service
  • Flexible and Adaptable
  • Multitasking Abilities
  • Decision-Making
  • Analytical and Critical Thinking

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Maithili
Advanced (C1)

Timeline

Head of Operations - Dunzo
04.2022 - Current
Regional Head - Fabhotels
04.2019 - 04.2022
General Manager - OYO Rooms
05.2017 - 04.2019
Quality Assurance Manager - Treebo Hotels
08.2015 - 05.2017
Assistant Front Office Manager - Hotel Marine Plaza (Sarovar Group Of Hotels)
12.2014 - 08.2015
Senior Front Office Executive - Sahara Star
10.2012 - 12.2014
Front Office Executive - ITC Grand Central
06.2011 - 10.2012
IGNOU - Bachelor's Degree, Hospitality and Hotel Administration
IGNOU - TS, Tourism
Thakur College of Science & Commerce - FYJC,
Thakur Vidya Mandir - SSC,

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