RAJEEV NATHI
Hospitality Professional
Hyderabad
Summary
Results-driven professional with over five years of international exposure through living, studying, and working in Edinburgh, Scotland. Holds an MSc in Global Hospitality Management and has gained valuable experience with globally recognized brands including Hilton, Sheraton, Dishoom, and Burger King, developing a strong foundation in operations, customer service, team supervision, staff training, and business excellence. Experienced in working within fast-paced, multicultural environments while consistently delivering high standards of service, operational efficiency, and customer satisfaction. Recognized for strong communication, leadership, problem-solving, adaptability, and the ability to build positive relationships across diverse teams and customers. Eager to leverage international experience, a global perspective, and a strong work ethic to contribute to the success and growth of a forward-thinking organization in India.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Food and Beverage Supervisor
Prestonfield House ( Top 100 Hotels in the World)
Edinburgh, Scotland
05.2025 - 02.2026
- Supervised daily operations of food and beverage service, ensuring adherence to quality standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented cost-control measures, enhancing efficiency in service delivery and waste reduction.
Food and Beverage Supervisor
Hilton
Cambridge, United Kingdom
07.2024 - 07.2025
- Led restaurant team by training and motivating staff, fostering positive work environment and enhancing customer service quality
- Oversee daily restaurant operations, including opening and closing procedures, to ensure smooth functioning of the establishment
- Assign duties, and supervise waiters and senior waiters to ensure efficient workflow and optimal staffing levels
- Conduct performance evaluations and provide feedback to improve team performance
- Conducted performance evaluations, offering feedback to enhance team skills and effectiveness
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitor inventory levels, order supplies
- Collaborated with chef to diversify menu, introducing new offerings to attract and satisfy customers
Head Waiter
Sheraton Grand Hotel & Spa
Edinburgh, United Kingdom
06.2023 - 04.2024
- Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes
- Covered large parties and events, anticipating planning and staffing needs
- Monitored customer satisfaction during meals, ensuring order accuracy and addressing additional needs promptly
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts
- Followed food hygiene and safety procedures in line with requirements
- Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards
- Managed new and existing reservations using computer software or applications
- Followed checklists for shift start and end to help with smooth transitions
- Trained and supervised wait staff to maintain first-class customer service standards
- Reduced guest risks by understanding and clearly communicating allergies and intolerances
- Recruited and trained new employees, offering ongoing support and guidance to maintain Exceptional guest service
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items
- Oversaw staff schedules according to strengths to build productive teams for each shift
- Resolved customer complaints through effective communication, restoring satisfaction and enhancing overall dining experience
- Delivered quality service by providing a warm and welcoming environment
- Managed service for up to 40 covers in a single shift, demonstrating strong organizational skills and commitment to exceptional service
- My ability to manage a large number of customers while giving outstanding service is a reflection to my excellent organizational abilities and commitment to making dining enjoyable
- Worked in Edinburgh, United Kingdom, providing exceptional service to guests.
- Supervised setup of banquet food stations and coordinated service across dining areas.
Waiter/Food Runner - Intern
Dishoom Edinburgh
Edinburgh
02.2023 - 04.2023
- Greeting customers as they settle down at the restaurant tables and introducing them to the menus
- Taking the customers' orders and delivering them to the kitchen staff for preparation
- Confirming that the food items match the orders and delivering them at the tables
- Inquiring if the customers are satisfied, giving bills and processing payments
- Setting and cleaning tables and service areas
- Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Stocking service areas with supplies
- Managed over minimum 60 covers per each shifts
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shift Manager
Burger King
Edinburgh
01.2022 - 11.2022
- Burger King team members also assume the responsibility of maintaining a cleanly work environment answering questions about menu, policy, and services, and providing excellent customer care
- Delegating tasks to restaurant staff and supervising their performance
- Follows opening, closing and shift change over procedures ensuring effective handover
- Tracking daily costs and revenues
- Monitoring the budget and supervising spending
- Edinburgh
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Msc - Global Hospitality management
Edinburgh Napier University
Edinburgh, ScotlandBachelor of Business Administration (BBA) - Tourism &Hospitality
NITHM
Hyderabad, IndiaGrade 11 & 12 (ISC Syllabus) -
Abhyasa International Residential School
Tupran, Medak DistrictSkills
- Strong organizational and multitasking skills
- Ability to perform well in fast-paced environment
- Leadership
- Wait staff coordination
- Teamwork
- Accurate money handling
- Restaurant stock control
- Complaint management
- Quick problem solver
- High tolerance of stress
- Enjoys responsibilities
- Guest relations
- Public speaking
- Time management
- Attention to detail
- Wine knowledge
- Upselling techniques
- Food and beverage pairings
- Confident personality
- Scheduling staff
- Fine-dining expertise
- Waste reduction
Catering coordination
Wine pairing
Banquet operations
Allergen awareness
Sanitation standards
Ordering supplies
Menu pricing
Cost reduction
Staff leadership
Records maintenance
Food safety understanding
Opening and closing procedures
Work area inspection
Team collaboration
Microsoft Excel
Recruitment
Staff forecasting
Menu development
Timeline
Food and Beverage Supervisor
Prestonfield House ( Top 100 Hotels in the World)
05.2025 - 02.2026
Food and Beverage Supervisor
Hilton
07.2024 - 07.2025
Head Waiter
Sheraton Grand Hotel & Spa
06.2023 - 04.2024
Waiter/Food Runner - Intern
Dishoom Edinburgh
02.2023 - 04.2023
Shift Manager
Burger King
01.2022 - 11.2022
Bachelor of Business Administration (BBA) - Tourism &Hospitality
NITHM
Grade 11 & 12 (ISC Syllabus) -
Abhyasa International Residential School
Msc - Global Hospitality management
Edinburgh Napier University
Professional Summary
Experienced hospitality professional with over three years of diverse and dynamic experience in the United Kingdom, working with globally renowned brands such as Hilton, Sheraton, and Burger King. Demonstrated expertise in team leadership, customer service excellence, and operational management in high-pressure, fast-paced environments.
Throughout my career, I have honed skills in training and mentoring teams, resolving customer concerns effectively, and consistently delivering exceptional guest experiences. My exposure to international hospitality standards has enhanced my ability to adapt, communicate, and lead in multicultural settings.
Languages
English (IELTS-7.0)
Hindi
Telugu
Hobbies
- Travelling (Been to 24 countries)
- Cooking
- Trekking
- Language exchange
- Blogging
- Music- Playing Guitar