RAJEEV PANDEY
Sales & Business Operations Specialist
Pune
Summary
Dynamic self-starter with a proactive and systematic approach to driving business success and managing large teams. Recognized as a learner and influencer across various roles, consistently fostering a collaborative and growth-oriented environment. Committed to continuous improvement, both personally and professionally, while leveraging innovative strategies to achieve organizational goals. Passionate about creating impactful solutions that enhance team performance and drive results.
Overview
20
20
years of professional experience
1
1
Certification
3
3
Languages
Work History
DGM – Area Business head
Reliance Jio Infocomm Ltd.
07.2024 - Current
- Supervising and coaching seven JCs, focusing on people management, sales, revenue management, and channel development.
- Guide Jio center teams in the region to accomplish business objectives.
- Directed initiatives to expand the customer base and revenue across all segments.
- Streamline cost efficiency and enhance productivity within the area.
- Consistency in customer acquisition and sustainable revenue growth across channels.
- Engaged with customers to better understand their needs and deliver excellent service.
- Created market leadership in CMS and RMS, and established a good growth pattern.
- Enhanced working relationships by participating in team-building activities.
- Enhance cost efficiency and productivity within the area.
- Cultivate an emphasis on sales and service delivery.
- Facilitating seamless operations within the area to enhance network quality and customer experience.
- Instrumental in establishing and overseeing wireline and wireless fiber sales and services through collaboration with teams and partners in urban and rural towns.
- Collaborated with team members to achieve target results.
- Driving and launching key initiatives and projects as per the organization's directives.
Sr. Manager - Sales & Operations (Jio Center Manager)
Reliance Jio Infocomm Ltd.
03.2015 - 06.2024
- Managing the Jio Center Business as the P&L Head.
- Managing all functions and verticals, including Sales, Network, Supply Chain, Customer Service, Device Service, Retail Stores, Recruitment, FTTX, etc., with a dedicated team.
- Ensuring sales target achievement, maximizing revenue, and customer acquisition.
- Appointment of the distributor as per requirement, and ensuring regular engagement.
- Initiating all projects and driving them toward excellence.
- Establishing inter-department coordination and team spirit among all.
- Ensuring smooth customer onboarding and excellent experience throughout the association.
- Providing customers with a high level of satisfaction and ensuring a lifelong association with us.
- Managing all resources effectively, without an extra burden on cost.
- Ensuring the effectiveness of all verticals, and actively participating in all.
- Daily involvement with the sales team with different plans and strategies for better efficiency and results.
- Ensuring the protection of all assets and the safety of all with the help of the SLP team.
- Building leadership in an area with high CMS and RMS.
- Managing 15 retail stores on healthy business and profitability.
Sr.Area Sales Incharge: Trade Sales
TATA SKY Ltd.
11.2012 - 02.2015
- Handling three districts for the sales and service of the company's products, with a special focus on customer acquisition and revenue, as well as distribution width and hygiene.
- Appointment of distributors, DSA’s, and DSR’s across the region to ensure good reach and service.
- Handling a team of 3 MDFs, 9 promoters, and 7 salesmen, and doing their appraisals.
- Dealer expansion in all towns and villages, and ensuring proper availability of products.
- Ensuring the presence of good market stock in both recharge and activation kits.
- Launching various schemes and promotional tools to ensure maximum market share.
- Designing and implementing a beat and route plan for the team, and ensuring their visits accordingly.
- Managing the DSA channel (CE ISP) to source business from panel fittings, new builds, townships, and hotels across the region.
- Ensuring proper branding and visibility at all sales points, and updating with current offers and products.
- Enhancing town-wise market share in the customer base and revenue.
- Undertaking various ground activities to promote sales.
- Ensuring timely and accurate communication of all products and services to channel partners.
- Coaching and guiding the team on beats and training them for better service.
- Following distribution hygiene norms strictly, and monitoring investment and ROI of the distributor.
- Building relationships with dealers, their query handling, and problem solving.
- Identifying and developing alternate sources of business regularly.
- Launching various rewards & recognition activities for the team month on month.
- Ensuring proper utilization of resources such as Ad materials, Sales force & budget.
- Competition tracking, preparing reports & presentations with other MIS updates to team.
MANAGER (Distribution-sales)
RELIANCE COMMUNICATIONS LTD.
09.2009 - 11.2012
- Handling prepaid business and managing HUB followed by 14 Distributors. Product range includes GSM, CDMA, FWP Landline, DATACARD & Broadband etc.
- Appointment, coaching & retention of distributors & guiding them towards the business.
- Ensuring presence & working of all DSM & FOS as per beat planning.
- Launching & implementing various Retailer Engagement Programs.
- Ensuring 100% CAF compliance with barring percentage lower to 1-2% & ensuring 100% MOU.
- Managing 500+ Active Retailers in the territory & looking for continuous retail expansion.
- Focusing over M-3 retention & participation of maximum retailers as DUAO.
- Maintaining daily S & D reports, MIS & other reports as required.
- Ensuring achievement of primary and secondary sales & weekly review of the same.
- Taking special efforts on Handsets & Datacard (BB+) placement & promotion.
- Focusing more over regular Revenue Growth with IRMS & SOGA in the Territory.
- Ensuring proper communication of all schemes & new products to retailers & Branding of all outlets with POP & Materials.
- Carrying activities as TSI/DSM Training, reviews, Distributor Meeting etc.
- Continuous growth over New Acquisitions & MNP and retaining existing ones.
- Ensuring awareness & availability of all products in the market.
- Other activities includes competition update, monitoring Distributor’s investment & ROI etc.
Area Sales Manager (Deputy Manager)
UNIPHIL ELECTRONICS PVT. LTD
01.2008 - 09.2009
- Handling marketing, sales and service of domestic, Industrial and commercial water purifiers, RO systems and Electrical equipments at major cities of Maharashtra Pune, Ahmednagar, Kolhapur, Satara & Ratnagiri Districts.
- Establishing a good distributor & dealer network in the region for sales & service of products.
- Leading a team of 6 Executives & a direct sales team of 10 Sales officers located at different major cities of Maharashtra.
- Devising & implementing the entire marketing, communication & sales operations.
- ATL & BTL Activities (i.e. Print, Outdoors, Events & Promotions, etc).
- Establishing a service franchisee network in all major towns and monitoring their activities.
- Training and developing the dealers-distributors, Franchisees & sales staffs.
- Dealing with builders/contractors for promotion of our products.
- Managing sales & operational activities of Area including planning, execution, budgeting, servicing etc.
- Credit control at dealers and timely collection from distributors/dealers point and managing account receivables of my area.
- Looking after business development from Shopping malls, Consumer Stores like Big Bazaar, Central, Mega Marts and other Retail Stores across the territory.
- Looking after the warehousing, transportation, supply chain and all logistics related activities, problems and their solutions on time.
- Taking performance reviews of team, daily reporting, MIS preparation, Target distribution territory wise & the concerned team wise.
- Training & development of Channel Partners and team mates on selling techniques, business developments and products.
- Ensuring our clients for best services all the time including after sales service.
- Achieving sales & collection targets. Budgeting and controlling the base cost for the entire operations of the branch.
Executive - Asst. Manager
PARLE AGRO PVT. LTD.
01.2006 - 01.2006
- Appointing and retaining Distributors and growing retail outlets in the territory for growing business.
- Managing entire channel sales, outlets and focusing more over retail business by continuous development of outlets.
- Promoting sales in all product line, SKUs with different activities & techniques.
- Handling a team of 8 sales officers/FoS & supervising them on field for various activities.
- Preparing daily beat plan and ensuring presence of FOS in market.
- Planning all activities for business development and sales maximizing.
- Establishing a wide network of wholesalers & retailers in the market.
- Dealing with departmental stores, Malls and other Consumer utilities center.
- Ensuring the profitability of the territory and achievement of targets in full.
- Looking out complaints & queries of all the distributors and retailers.
- Coordinating with Logistics, warehousing & supply chain system and ensuring timely dispatch of products to all distributors.
- Preparing daily MIS & reporting to AM/RM with daily achievements.
- Undertaking branding and sales promotional activities in the market.
Education
MBA - Marketing & Finance
SIMMC, Pune
Pune, India 04.2001 -
B.COM (full Time) - Commerce
University of Allahabad
Prayagraj, India04-2003
HSC - Commerce
Kendriya Vidyalaya
Varanasi, India04-2000
SSC - Science
Kendriya Vidyalaya
Varanasi, India04-1998
MPM - Personnel Management
Pune University
Pune, India05.2006
Skills
Proficient in computer and networking concepts
Strategic sales planning & Business development
Operational efficiency management
Comprehensive business strategy development
Project management
Client relationships management
Human resources management
Decision-making & Problem solving abilities
Negotiation and conflict resolution
Teamwork and collaboration
Effective Listening & communication
Interpersonal skills
Adaptability
Accomplishments
1. Best Sales Officer Award in Parle Agro for Appy Penetration across the region.
2. Best TM in CDMA device Sales, Customer Acquisition and Revenue Growth in R.Com.
3. Winner of Regional Top Gun Award in Tata Sky twice for Best in Acquisition and Distribution.
4. Thrice Best JCM Award in Jio on Annual Performance on Sales & operations excellence and Strategic execution.
5. 25+ Best JC Award in Jio Month on Month on Performance and JC leadership.
Certification
LinkedIn Certifications on 15+ Leadership, people & Marketing skills.
Additional Information
1) Tata Steel Ltd - Customer Satisfaction.
2) Nestle India Ltd. - Managing product line and SKU.
3) Parle Agro Pvt Ltd. - Effective Distribution System.
Timeline
DGM – Area Business head
Reliance Jio Infocomm Ltd.
07.2024 - Current
Sr. Manager - Sales & Operations (Jio Center Manager)
Reliance Jio Infocomm Ltd.
03.2015 - 06.2024
Sr.Area Sales Incharge: Trade Sales
TATA SKY Ltd.
11.2012 - 02.2015
MANAGER (Distribution-sales)
RELIANCE COMMUNICATIONS LTD.
09.2009 - 11.2012
Area Sales Manager (Deputy Manager)
UNIPHIL ELECTRONICS PVT. LTD
01.2008 - 09.2009
Executive - Asst. Manager
PARLE AGRO PVT. LTD.
01.2006 - 01.2006
MBA - Marketing & Finance
SIMMC, Pune
04.2001 -
B.COM (full Time) - Commerce
University of Allahabad
HSC - Commerce
Kendriya Vidyalaya
SSC - Science
Kendriya Vidyalaya
MPM - Personnel Management
Pune University