Rajeev Pillai
Mumbai
Summary
Seasoned Hotel Manager with comprehensive background in hospitality management. Possess strong leadership skills with emphasis on team building and staff development, as well as experience in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Hotel Manager
Bloom Hotels
Mumbai
09.2022 - Current
- Conducted performance reviews for staff members on an annual basis.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- I take control of the day to day operations for our amazing Hotel.
- As Hotel Manager I work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel.
- I am an excellent communicator and have greatly developed organizational and communication skills, being able to thrive within a high-pressured environment.
- As Hotel Manager I am a very hands on team member, whilst being able to adapt and take charge in a variety
Front Office Manager
VITS Mumbai International Hotel T2 (Kamat Hotels India Limited / 195 Rooms)
Mumbai
11.2019 - 09.2022
- Directly supervises all front office personnel and ensures proper completion of all duties at the front desk, reservations, guest services and telephone area
- Ensure all the feedbacks on the Online Travel Portals and Trip advisors are replied on a timely basis and reports to the General Manager
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report and maintain close observation of daily house count
- Monitor selling status of house daily
- I.e
- Flash report, allowance etc
- Ensure Rate uploading on the Channel Manager is monitored on a timely basis as per the occupancy level
- Review Front Office Log Books/Cash Float Book and Guest Feedback Forms on a daily basis
- To keep a track on the Comp set prices and fluctuate the rate pricings accordingly
- To uphold the hotels commitment to hospitality
- Maintains working relationships and communicates with all departments
- Resolves guest problems quickly, efficiently, and courteously
Front Office Manager
Fariyas Hotel – Mumbai, India (95 Rooms)
Mumbai
12.2017 - 10.2019
- Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotels business objectives
- Ensure optimum occupancy and Average Room Rate for the purpose of maximizing revenue
- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPS and all other pertinent information
- Conduct comprehensive monthly departmental meetings to include a review of procedure and events which warrants special handling and detailed information
- To work closely with the Finance Manager in the preparation and management of the Departments Budget
- Maintain all procedures and adheres within the company guidelines in particular with emphasis on hotel credit policy
Duty Manager
The Fern Residency– Mumbai, India (84 Rooms)
Mumbai
10.2014 - 12.2017
- Setting guest service levels, objectives and communication methods to be achieved
- Monitoring and correcting any areas that need correction
- Monitoring guest requests for service time responses and measuring results in guest satisfaction levels
- Monitoring guest feedback report and sale of loyalty programs
- Resolves guest problems quickly, effectively, and courteously
- Work closely with Engineering, Housekeeping, Front Office and Food and Beverage department on maintenance, cleaning public areas and in addition, blocking and amenities for guestrooms
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- To inspect the hotel’s main entrance, main lobby, guest elevators, restaurants, guest floors and public areas minimum twice per shift and hotel back of house areas once per shift and report the findings in the Log Book
- Monitor security of public areas of the hotel
- To control master key and in room safe decoding handling procedures ensuring maximum security
- Performs other duties as required
Front Office Supervisor
RENAISSANCE SERVICES SAOG, PAC-MARMUL, OMAN (1200 Rooms)
03.2012 - 04.2014
- Company Overview: (It is a motel in desert operated by Tawoos under the umbrella of Petroleum Development of Oman with all the modern facilities of a five star hotel including Guest Rooms, Indoor and outdoor games, swimming pool, multipurpose recreation halls, reading rooms, multi- gymnasium, bar, laundry and multi cuisine diner facility to accommodate 1500 pax at the any given time)
- Coordinate front office activities and resolve problems arising from guests’ complaint, reservation and room assignment, attending to unusual requests and enquiries
- Assign duties and shifts to staff and observe performance to ensure adherence to motel policies and established operating procedures
- Confer and cooperate with other department heads to ensure smooth coordination of motel activities
- (It is a motel in desert operated by Tawoos under the umbrella of Petroleum Development of Oman with all the modern facilities of a five star hotel including Guest Rooms, Indoor and outdoor games, swimming pool, multipurpose recreation halls, reading rooms, multi- gymnasium, bar, laundry and multi cuisine diner facility to accommodate 1500 pax at the any given time)
Front Office (Reception) Supervisor
MILLENNIUM LONDON MAYFAIR, UK (334 Rooms)
London
09.2008 - 11.2011
- Greet guest courteously upon arrival with efficient check in and assigning rooms as requested
- Handling guest complaints effectively and promptly
- To keep an accurate room status at any given time
- Interact and co-operate with other Front office sections and other hotel departments
Trainee Front Office (Reception) Supervisor
HOLIDAY INN LEEDS- WAKEFIELD, UK (65 Rooms)
Leeds
02.2006 - 02.2008
- Providing an exceptional reception service to all customers of the hotel
- Ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction
- Fire and evacuation, security procedures, health and safety
Hotel Manager
Bloom Boutique Bandra
Mumbai
09.2022
- I take control of the day to day operations for our amazing Hotel
- As Hotel Manager I work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel
- I am an excellent communicator and have greatly developed organizational and communication skills, being able to thrive within a high-pressured environment
- As Hotel Manager I am a very hands on team member, whilst being able to adapt and take charge in a variety
Education
Post Graduate Diploma - International Tourism & Hospitality Mgt
Harrow International Business School
London, UK11.2009
Diploma - Hotel Management & Catering Technology
Anjuman-I-Islam Institute of Hotel Mgt & Catering Tech. (CST)
Mumbai, India05.2005
Skills
- Guest experiences
- Special Event Coordination
- VIP services
- Account Administration
- Property Management Systems
- Community Relations
- Staff Scheduling
- Regulatory Compliance
- Brand Management
- Safety Procedures
- Telephone Etiquette
- Revenue optimization
- Staff Supervision
- Hospitality
Accomplishments
- Awarded with Best Employee of the Year 2013 – Renaissance Services SAOG-Oman
- Awarded with Best Employee of the Month Feb 2010 – Millennium London Mayfair
Personal Information
- Date of Birth: 12/19/84
- Gender: Male
- Marital Status: Married
References
Can be made available on Request.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Timeline
Hotel Manager
Bloom Hotels
09.2022 - Current
Hotel Manager
Bloom Boutique Bandra
09.2022
Front Office Manager
VITS Mumbai International Hotel T2 (Kamat Hotels India Limited / 195 Rooms)
11.2019 - 09.2022
Front Office Manager
Fariyas Hotel – Mumbai, India (95 Rooms)
12.2017 - 10.2019
Duty Manager
The Fern Residency– Mumbai, India (84 Rooms)
10.2014 - 12.2017
Front Office Supervisor
RENAISSANCE SERVICES SAOG, PAC-MARMUL, OMAN (1200 Rooms)
03.2012 - 04.2014
Front Office (Reception) Supervisor
MILLENNIUM LONDON MAYFAIR, UK (334 Rooms)
09.2008 - 11.2011
Trainee Front Office (Reception) Supervisor
HOLIDAY INN LEEDS- WAKEFIELD, UK (65 Rooms)
02.2006 - 02.2008
Post Graduate Diploma - International Tourism & Hospitality Mgt
Harrow International Business School
Diploma - Hotel Management & Catering Technology
Anjuman-I-Islam Institute of Hotel Mgt & Catering Tech. (CST)
Similar Profiles
Abhay GoelAbhay Goel
Area General Manager at Bloom HotelsArea General Manager at Bloom Hotels
Blesson MathewBlesson Mathew
Business Development - South India at Imperativ Hospitality ( Bloom Hotels )Business Development - South India at Imperativ Hospitality ( Bloom Hotels )
NAVEEN SAKLANINAVEEN SAKLANI
Executive Sous Chef at BLOOM BOUTIQ HOTELSExecutive Sous Chef at BLOOM BOUTIQ HOTELS