RAJEEV PILLAI

- Cultivated relationships within EMEA accounts, fostering growth and retention.

- Developed strategic account plans to safeguard revenue and capitalize on growth opportunities.

- Provided Martech advisory services, guiding clients in lead management, campaign strategies, and database health.

- Conducted Quarterly Business Reviews to assess account utilization, performance, and ROI.

- Attained a notable 30% revenue expansion in a 6-month timeframe.

- Formulated success plans for enterprise customers, presenting critical success factors and actionable recommendations.

- Leveraged CDP technology for upselling, cross-selling, and renewals among top 20 clients.

- Enhanced open rates by 20-25% and CTRs by 10% through impactful journey builder emails.

- Managed onboarding, deliverability consulting, and contractual agreements.

- Collaborated with attorneys to enhance efficiency, client service, and sales effectiveness.

- Led operations team and managed enterprise accounts totaling 20 million ACV.

- Delivered a consistent 90% client retention rate quarterly.

- Oversaw a 2.5 million quarterly recurring revenue via email channels.

- Managed Customer Success Managers, guiding the customer lifecycle from pre-sales to growth.

- Ensured efficient handling of requests and SLA adherence through process optimization.

- Maintained strong client communication for brand engagement and relationship building.

- Provided performance reports and insights to support growth opportunities and ROI.

- Collaborated to enhance relationships, customer satisfaction, and revenue growth.

- Improved conversion rates by 15% across 20 accounts.

- Conducted successful onsite A/B testing leading to a 10% increase in conversion rates for European e-commerce brands.

- Managed 30 accounts contributing 8 million in revenue across Europe & U.S market.

- Orchestrated account planning sessions to identify revenue opportunities.

- Introduced CSAT surveys and performed RAG analysis for customer health assessment.

- Collaborated with marketing team for newsletters and market trend insights.

- Prioritized customer needs, identifying new uses for Mobikon to drive adoption.

- Created customer-driven campaigns aligning with F&B business needs.

- Employed social media and CRM expertise to execute targeted campaigns.

- Conducted onsite business presentations and product implementations.

- Drove email marketing strategy, contributing to over 40% of company revenues.

- Increased application adoption rates by 35% through effective product upgrade marketing.

- Implemented successful campaigns with exceptional open and web hit rates.

- Developed email engagement strategies, boosting subscribers, open rates, and CTRs.

- Collaborated cross-functionally to optimize email programs and nurture campaigns.

- Tracked key metrics to measure email marketing initiatives' impact on revenue.

- Managed email campaign strategy and execution, adhering to brand guidelines.

- Collaborated cross-functionally to optimize email programs and content.

- Tracked and reported on email marketing initiatives' impact on new revenue.

- Executed email campaigns, overseeing lists, segmentation, and automation