Rajeev Prasad
Travel & Tourism
Delhi
Summary
To utilize my current experience with my acquired skills set regarding the trade by blending it with excellent customer service. I aspire to attend stability and ensure growth in my career.
Self- motivated and devoted management professional with approx. 16 years’ experience in Travel and Tourism sector. An exceptional scheduler and problem solver with expertise in time management, customer relationship management, negotiable, cross – functional communication and sales. Ability to adopt myself in any environment.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Manager -Products & Operations
Ish Travel & Tours Limited
07.2023 - Current
- Expertise in product development and end-to-end operations management- USA – East Coast & West Coast, Canada, Europe, Australia, New Zealand, Africa – South Africa, Kenya & Tanzania
- Designed and updated promotional flyers for long-haul products, ensuring visually appealing and informative content tailored to target audiences
- Skilled in vendor negotiations, fostering strong supplier relationships to ensure cost-effectiveness and quality
- Managed daily emailer campaigns using automation tools, ensuring timely dissemination of product updates, offers, and key information
- Monitored and analysed the effectiveness of flyers and emailers, implementing improvements to enhance engagement and conversion rates
- Managed and resolved escalations by addressing customer concerns promptly and effectively, ensuring high satisfaction levels
Sr. Manager – Products & Operations
Luxury Cloud – A unit of Travel Oyster Pvt Ltd
03.2023 - 07.2023
- Dealing with all Luxury/ Elite Clients
- Working on all preferred partner like Marriott, Accor, IHG, Hyatt Prive, Address hotel, Shangri La, Four Seasons, LHW, Hilton etc
- Taking care all long hauls & Short hauls destinations
- Dealing with DMC vendors etc
Sr. Manager – Products & Operations
Escape Yourself
02.2019 - 03.2023
- Taking care all long hauls destinations – like Australia, New Zealand, Europe, Kenya, South Africa, Tanzania etc
- Mid and short hauls destination like Hong Kong - Macau, Mauritius, Maldives, Singapore, Cruise, Malaysia, Thailand, Bali, Sri Lanka, Jordan and Philippines etc
- Over all recheck the quality of services delivered to Client
- Dealing with DMC vendors directly and negotiating the rates
- Making customize package right from planning budget-based itinerary, arrival assistance, hotel arrangement, land arrangement, sightseeing arrangement at destination points and other assistance up to departure
- Pre and Post co-ordination with sales and operation team along with tour Manager for smooth transit and function
- Retention of old clients by revival to a lead and maintaining the long-term relationship and developing the new Clients
- Making destination product for mailer to shoot marketing campaign
- To analyse the other company marketing campaign also
Manager
Shivantika Bon Voyage – A unit of Travelz Factory Pvt Ltd
04.2016 - 01.2019
- Handling all individual Niche destination Queries like Morocco, Croatia, Malta, South Italy and Baltic countries etc
- Long Hauls destination like Europe, Russia, Australia, New Zealand and USA
- Mid and short hauls destination like Hong Kong - Macau, Mauritius, Maldives, Singapore, Cruise, Malaysia, Thailand, Bali, Sri Lanka, Jordan and Philippines etc
- Over all recheck the quality of services delivered to Client
- Dealing with DMC vendors directly and negotiating the rates
- Making customize package right from planning budget-based itinerary, arrival assistance, hotel arrangement, land arrangement, sightseeing arrangement at destination points and other assistance up to departure
- Pre and Post co-ordination with sales and operation team along with tour Manager for smooth transit and function
- Retention of old clients by revival to a lead and maintaining the long-term relationship and developing the new Clients
- Making destination product for mailer to shoot marketing campaign
- To analyse the other company marketing campaign also
Asst. Manager
Greenland Journey Pvt Ltd
09.2015 - 04.2016
- Independent operations and documentations for different F.I.T and Groups
- Using online systems like DOTW, GTA, TRAVCO, REZLIVE, TBO, HOTELZ EXPERT, 24
- 7 ROOMS etc
- To book the hotels, sightseeing
- Dealing with DMC vendors to take the rates directly
- Escalations of E-mails
- Taking care of all Short Hauls and Long Hauls destinations
Sr Executive
Life Line Tourism
05.2011 - 09.2015
- Handling customer queries – related to hotel reservation, Flights, sightseeing etc
- Using online system to make the reservation
- Making online and offline bookings
- Taking care of short hauls and some long hauls destination
Sr. Executive
Intelenet Global Services
04.2010 - 04.2011
- Handling online and offline hotel bookings, inventory updations, resolving stuck cases due to sold out and rate issue, dealing with hotels directly and customers
- Taking care of all escalation emails
Process of Air India
Omnia Bpo Services
12.2006 - 08.2008
- Taking calls from the customers from all over the world
- Making online reservations as per Client requirement
- Any modification in itinerary
- Tele checking for FFP and First-class member
- Allotment of seats over the phone
Education
Graduate -
College of Vocational Studies
MBA - Operations Management
GLA University
Diploma - Air Ticketing, Hotel Management, Tours and Tourism, CRM, and CRS
Trade Wings Institute
Skills
Operations Management
Vendor negotiation
Product Development
Supply Chain Management
Hotel and Travel Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Customer needs assessment
Geographical knowledge
Internet Explorer
Outlook
Ability to work under pressure
Multi-tasking
Teamwork
Data analysis and reporting
Accomplishments
- Successfully managed pre-arrangements and on-ground logistics as the Tour Manager for OMAXE Group’s international visits to Dubai.
- Successfully managed pre-arrangements and on-ground logistics as the Tour Manager for MAXFORT school, Rohini international visits to Singapore.
Countriesvisited
- Singapore
- Malaysia
- Dubai
Personal Information
- Father's Name: Sh. Shivaji Prasad
- Date of Birth: 03/10/81
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager -Products & Operations
Ish Travel & Tours Limited
07.2023 - Current
Sr. Manager – Products & Operations
Luxury Cloud – A unit of Travel Oyster Pvt Ltd
03.2023 - 07.2023
Sr. Manager – Products & Operations
Escape Yourself
02.2019 - 03.2023
Manager
Shivantika Bon Voyage – A unit of Travelz Factory Pvt Ltd
04.2016 - 01.2019
Asst. Manager
Greenland Journey Pvt Ltd
09.2015 - 04.2016
Sr Executive
Life Line Tourism
05.2011 - 09.2015
Sr. Executive
Intelenet Global Services
04.2010 - 04.2011
Process of Air India
Omnia Bpo Services
12.2006 - 08.2008
MBA - Operations Management
GLA University
Diploma - Air Ticketing, Hotel Management, Tours and Tourism, CRM, and CRS
Trade Wings Institute
Graduate -
College of Vocational Studies
Similar Profiles
Gabriella ChreikiGabriella Chreiki
Hotel & Tour Representative (Seasonal) at St. James Travel & Tours LimitedHotel & Tour Representative (Seasonal) at St. James Travel & Tours Limited
Muhammad Isah RabejiMuhammad Isah Rabeji
Ticketing and Passport Service Consultant at Dan-Alkali Travel and Tours Nigeria LimitedTicketing and Passport Service Consultant at Dan-Alkali Travel and Tours Nigeria Limited
Naomi Carricarte MesaNaomi Carricarte Mesa
Travel Agent/Travel/Customer Service Representative Team Lead at SA TRAVEL & TOURS LIMITEDTravel Agent/Travel/Customer Service Representative Team Lead at SA TRAVEL & TOURS LIMITED