Rajeev R
IT Security Engineer
Chennai
Summary
Seeking full-time employment in an industry with major responsibilities that will effectively utilize my quality assurance experience, management skills, leadership, training experience, communication and organizational skills.
Team-focused professional with knack for coordinating and motivating diverse groups to achieve common goals. Known for excellent communication, conflict resolution, and problem-solving skills, ensuring smooth and efficient operations. Proven track record in implementing process improvements and fostering positive work environment.
Overview
19
19
years of professional experience
3
3
Languages
Work History
IT Security Engineer
Fourth Dimension Technologies Pvt Ltd (Client - Mindsprint)
06.2025 - Current
- Enhanced system protection, utilizing encryption technologies for data-at-rest and dataintransit.
- Implemented multi-factor authentication methods to enhance user account protection from unauthorized access attempts significantly.
- Spearheaded the creation of disaster recovery plans to ensure business continuity in case of critical incidents or breaches.
- Developed and maintained company-wide endpoint security solutions.
- Performed network troubleshooting to isolate and diagnose common problems.
- Liaised with third parties (Zscalar team and MS team) to respond to security events and understand threat landscape.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Maintaining compliance-free environments by monitoring tools like Zscalar, Terllix, and Crowdstrike.
- Troubleshooting non-compliance issues by checking logs and group policies
- Ensuring Microsoft DLP (Data Loss Prevention) policies are in place for users supporting clients.
Team Leader
Fourth Dimension Technologies Pvt Ltd (Client- Mindsprint OGBS)
12.2022 - 11.2024
- Manage Active Directory User and Group, Group Policy management, User access control, File Server access control
- Managing team of 10 members and their daily activities
- Keeping track of tickets and maintain the SLA
- Provided technical expertise to team when needed
- Provided written reports and documentation to management
- Provided regular training opportunities to keep Help Desk staff technologically up-to-date
- Evaluated team-member technical skills and provided corrections plans as needed
- Updated help desk manuals and guidelines as technology needs changed with new applications
- Experience in Vdi environment and troubleshooting issues in VDI (VM horizon Client/ CITRIX)
- Utilize Remote access tool (Desktop Central) to provide technical assistance to people who are working from home
- Attending VP calls and escalations on daily basis
- Managing daily attendance of the team members and their leave schedules
- Make sure all the incidents are properly closed with our SLA breach
- Preparing SLA breach report and sending the same to management
- Preparing reports for daily connect and monthly connect on SLA/ Call Response/ Call AHT
- Make sure all the accessories are in stock and procure the same before the stock gets over
- Make sure all the request made by the end users are provided on time as per the SLA
- End of life tracking of Accessories and replacing the same as per audits criteria
- Maintaining compliance free environment by monitoring Zscalar, Terllix and Crowdstrike report
- Trouble shooting of Zscalar, Terllix and Crowdstrike tools incase of non compliance by checking the logs and group policy with the help of infosec team
- Ensuring Microsoft DLP ( E-mail whitelisting) policies are in place for users who are supporting clients
- Manage and maintain IT management Asset details on regular basis
- Identify the root cause of high-impact incidents and problems
- Review the recurring or high-impact incidents, and manage them through the problem management process
IT Senior Executive
Flyjac Logistics Pvt Ltd
08.2014 - 11.2022
Senior Quality Analyst
Aditya Birla Minacs
04.2010 - 05.2011
Senior Quality Analyst
Adventity Global Services Pvt Ltd
06.2008 - 04.2010
Transaction monitoring Officer
Allsec Technologies Public Ltd
05.2007 - 04.2008
Education
10th -
Bharatha Vidhyalaya Mat.Hr.Scool
ChennaiHSC - computer science
St. Johns Hr. Sec School
KeralaBBA - Business Management
Aditya Degree College
Andhra UniversitySkills
- O365
Disaster recovery strategies
Mobile device security
Data loss prevention strategies
Encryption technologies expertise
Incident response
undefinedPersonal Information
Disclaimer
I hereby declare that the above statements are true, complete and to the best of my knowledge and belief. I also declare that I am a citizen of India by birth/domicile.
Timeline
IT Security Engineer
Fourth Dimension Technologies Pvt Ltd (Client - Mindsprint)
06.2025 - Current
Team Leader
Fourth Dimension Technologies Pvt Ltd (Client- Mindsprint OGBS)
12.2022 - 11.2024
IT Senior Executive
Flyjac Logistics Pvt Ltd
08.2014 - 11.2022
Senior Quality Analyst
Aditya Birla Minacs
04.2010 - 05.2011
Senior Quality Analyst
Adventity Global Services Pvt Ltd
06.2008 - 04.2010
Transaction monitoring Officer
Allsec Technologies Public Ltd
05.2007 - 04.2008
HSC - computer science
St. Johns Hr. Sec School
BBA - Business Management
Aditya Degree College
10th -
Bharatha Vidhyalaya Mat.Hr.Scool