Rajeev Ranjan
Bangalore
Summary
An experienced Account Manager with a demonstrated history of success in the ICT industry.
Have a strong background in Business development, Large Account management, Channel Partner Management, leadership and customer service. Skilled in communication, critical thinking and problem solving.
Have a proven track record of collaborating with team to achieve business goal and implementing effective business strategies.
Proficient in Salesforce, Power BI, MSD365 and highly motivated to drive results.
Hold a bachelor's degree in engineering from SCSVMV.
As a Business Manager, seeking new opportunities to apply leadership, management skill and growth mindset to drive business growth and success.
Overview
16
16
years of professional experience
Work History
Senior Manager- Key Account - SLG
Reliance Jio Infocomm Ltd
02.2023 - Current
- Owns account plans for Enterprise- Manufacturing and Service Provider- Accounts in account planning process.
- Handling 50 Large account with revenue target of 80cr.
- Focuses on larger opportunities and value and/or volume portfolio management and selling range of offerings and solutions.
- Uses specialty to leverage existing opportunities and branch into more than one BU in account.
- Establishes professional working relationship (up to executive level) with clients and develops core understanding of unique business needs.
- Engages all partners effectively to improve win rates on selective deals.
- Builds growth opportunities using account planning process; actively manages planning process through scheduled reviews and updates.
- Generates leads for value products and certain value products and collaborates with other specialists or partners as needed.
- Channel partner training and enablement for GTM.
Manager-Key Account - ISP/MSO/Manufacturing/Voice Aggregator
Bharti Airtel Ltd
08.2019 - 01.2023
- Working in capacity of Account Manager for large account for vertical ISP/MSO, Manufacturing and voice Aggregator
- Helping client to identify and evaluate their organizational need/challenges in order to propose solution/Product that will help them transform their business landscape and requirement.
- As part of portfolio, manage End to end business transaction for assigned 30 Large account and revenue of 120Cr.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- As part of process, clearly work with all CXO's Business users and other key stakeholders.
Manager-Sales & Business Growth
Huawei Telecommunication India Pvt Ltd
09.2018 - 07.2019
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Managed business enablement for 5 states and closed 50Cr deal in short span of time.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Manager-Sales & Business Growth
You Broadband India Ltd
06.2016 - 09.2018
- As capacity of Business Head- Owned P&L of circle, responsible of 40Cr business with 12% YOY Growth.
- Managing the large team of 60 people includes Direct & Indirect sales, Operation, Retention and collection Team.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Team Lead-Sales & Business Acquisition: Customer and Partner Account Manager
Dvois Communications Pvt Ltd
09.2014 - 06.2016
- Responsible for creating strong brand for ISP retail Business within organization.
● Ensure ISP retail Business as line of business gets enough mind share of Leadership.
● Evangelize partner strategically to start Internet business & revenue growth - Ensure amiable relationship with C-Suite for sustained business relationships.
● Customer focused approach to ensure smooth service delivery and after-sales resulting in.
● Strong up-sell and repeat business
● Better negotiating power - Formulate GTM strategy for ISP Retail/SME Business Development & acquisition.
● Work closely with cross-functional teams to ensure the strategy gets executed smoothly & revenue Growth. - Met or exceeded sales goals for 15000 subscribers by bringing in over 10 new accounts and empowering 5 existing alliances.
Executive
Parsn technologies
08.2013 - 09.2014
- Responsible for entire voice and data business.
● Responsible of entire AMC service and product support.
● Responsible of entire local alliance management & Business Development. - Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Managed Team of 4 Sales Executive and 2 Service Executive for existing 230 SME accounts.
Asst. Engineer
Ericsson India Ltd
12.2010 - 05.2012
Project Engineer
GTL Limited
05.2009 - 07.2010
Maintenance Engineer
Pandian Technologies
05.2008 - 05.2009
Education
Bachelor of Engineering- Electronics and Communications -
SCSVMV - Kancheepuram
Kancheepuram Tamil Nadu India05.2008
Skills
- ICT
- Internet service Provider (ISP)
- Telecommunications
- Business Development
- Sales operations
- Marketing strategy
- P & L analysis
- Channel & Alliances management
- Access and distribution network product
- IOT and Cloud
- AWS certified cloud sales specialist
- Strategic Planning
- Market Analysis
- Budget Oversight
- Database Development
- Data-driven decision-making
- Cross-Functional Collaboration
- Positive Attitude
- Teamwork and Collaboration
- Negotiation
- Interpersonal Skills
- Customer Relationship Management
Timeline
Senior Manager- Key Account - SLG
Reliance Jio Infocomm Ltd
02.2023 - Current
Manager-Key Account - ISP/MSO/Manufacturing/Voice Aggregator
Bharti Airtel Ltd
08.2019 - 01.2023
Manager-Sales & Business Growth
Huawei Telecommunication India Pvt Ltd
09.2018 - 07.2019
Manager-Sales & Business Growth
You Broadband India Ltd
06.2016 - 09.2018
Team Lead-Sales & Business Acquisition: Customer and Partner Account Manager
Dvois Communications Pvt Ltd
09.2014 - 06.2016
Executive
Parsn technologies
08.2013 - 09.2014
Asst. Engineer
Ericsson India Ltd
12.2010 - 05.2012
Project Engineer
GTL Limited
05.2009 - 07.2010
Maintenance Engineer
Pandian Technologies
05.2008 - 05.2009
Bachelor of Engineering- Electronics and Communications -
SCSVMV - Kancheepuram
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