Rajeev Ranjan
Pune
Summary
Experienced financial credit manager with fourteen years of experience in the credit financial & mortgage industry. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Ability to establish new process by DMAIC/DMADV methodology.
Experienced in establishing new process, driving process improvements ideas. Excellent Logical and Analytical skills and adept in gathering relevant information to arrive at logical decisions. Excellent customer relationship management ability, effectively resolving client issues. Strong communication, interpersonal, people management and leadership skills. Extremely Proactive on handling client escalations and emails, incredibly alert with an exceptional eye for detail. Excellent in analysing client requirement and prepare SOP, proposals and reports.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager (Commercial Underwriting)
bluCognition Pvt Ltd
08.2022 - Current
- Overseeing all activities within a team and operational performance
- Responsible for building and monitoring performance metrics and ensuring timely delivery of month end reports
- Managing the pipeline report in collaboration with the team to ensure SLA targets are met
- Identification of operational risks and controls in the processes, evaluate the controls end to end issue
- Management Support in business and publish various reports to stakeholders
- Have regular calls with the clients and advise them of any optimization opportunities
- Analysing the production data with different tools to optimise the smooth function of the process
- Creating workflow / SOP /process related documents to ensure smoother transition
- Maintain Analyst level productivity daily/monthly
- Ascertain training needs of Analysts and provide appropriate training/feedback
- Escalate issues to client, highlight key risks factor like Frauds, Bankruptcy, Foreclosure, and control the risk with corrective actions
- Ability to perform financial assessments (growth trends, efficiency ratios, cash flow generation, burn rate, overall liquidity), interpreting financial performance, assessing and credit exposure
- Evaluate an Internal Audit report and compliance risk, legal risk, market risk reported by team
- Analyse and interpret merchant & industry business models, credit reports, merchant processing history, background investigations, bank, and validate financial documents
- Financial spreading in Moody’s tool, analyzing financial statements (balance sheet, income & cash flow statement), identification of trend and provide financial commentaries on cause and effect on identified trend as per business requirement
- Identify different risks of complex business models and enforce appropriate loss mitigation actions based on assessment.
Team Lead Underwriting
Firstsource Solutions Pvt Ltd
03.2020 - 08.2022
- Responsible for overseeing all activities within a team and operational performance
- A daily morning calls with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
- Creating dashboard presentation for management to review weekly & monthly reports
- Designing and implementing standard SOP’s to resolve issue in the process
- Manages assigned pipeline, Disposition of loans within 24-48 hours of receipt and timely resolves conditions
- Work in collaboration with the team to ensure SLA targets are met
- Develop team strengths, improve weaknesses & Conducts team meetings to update members on best practices and continuing expectations
- Monitor team performance and report on metrics
- Analysis of process step to identify the loop and find non-value adding activities in process map
- Listen to team members’ feedback and resolve any issues or conflicts
- Improved client satisfaction through increased communication by clearing the file before given timeline
- Conducted process audits and prepared reports to document findings and track progress
- Implemented weekly training sessions for all employees to improve their process knowledge and resulted in process efficiency
- Use root cause problem solving tool to improve the process quality
- Providing technical analysis and having the capabilities to explain, discuss with client independently
- Doing random internal and external audits to analyse the process quality and they meet the Fannie and Freddie Mac selling guidelines requirements
- Wide experience in developing various MIS report in Exel.
Team Lead Underwriting
Assimilate Solutions Pvt Ltd
08.2015 - 02.2020
- Developed curriculum adhering to corporate and departmental policies and procedures to conduct individual as well as group training
- Responsible for overseeing all activities within a team
- Responsible for keeping track of and structuring various tasks, employees and documents
- Identified and utilized variety of learning materials, resources and technology methods to improve the learning environment
- Established holistic training program to include, classroom training, dedicated coaching environment and post training follow up to ensure highest level of proficiency and productivity.
Sr. Process Associate Underwriting
Tata Consultancy Services
04.2013 - 07.2015
- Balanced the need for loan-volume growth with the equally important necessity of optimum underwriting quality to minimize risk while maximizing profitability
- Working as an Internal Auditor for the team
- Ensured loan submittals met internal and external eligibility requirements
- Gained extensive experience underwriting Conventional, FHA, VA and Fannie Mae loans
- Evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e
- Debt ratios, loan-to- value) and other supporting documentation
- Review, examine and underwrite loans to ensure soundness, business value and compliance with company and investor standards
- Determine and document loan conditions and communicate requirements and/or decisions
- Review detailed historical and projected financial analysis utilizing tax returns and financial statements
- Independently conduct full and comprehensive evaluations of a variety of complex, high-risk mortgage loan applications
- Review and analyze special conditions, loan deficiencies and exception requests to determine appropriate courses of action
- Evaluated debt ratio, loan-to-value ratios, credit score, property valuation and various other factors
- Reviewed, examined and underwrite loans to ensure soundness, business value and compliance to guidelines and investors standards
- Experienced in streamlining processes and developing training teams
- Regularly seek out and take on new responsibilities
- Providing process training on mortgage foundation with 4C’s: Capacity to pay back the loan, Capital, Collateral and Credit
- Develop training material/s on income, Asset and liability and conducting session to clear the doubts of colleagues
- Responsible for helping new employees to succeed in the workplace and practices to ensure maximum effectiveness of training programs
- Created training material and taught training classes for various technical skills for underwriting.
Specialist
United Health Group
10.2012 - 04.2013
- Medicare Savings Opportunities from Health Care Modernization
- Use predictive modeling both to IMPROVE PAYMENT ACCURACY and improve care
- Working on the different Claims for the Physicians of US
- Observe the amount whether to hold deny or to pay as per the guidelines
- Check servicing notes to ensure whether the payments of Physicians in proper process sequence.
Team Member
BA Continuum Solutions India NBS Bank of America
04.2010 - 10.2012
- Worked in different departments of Bank of America Home Loans
- Working in the process of HL & I US Mortgage
- SCRA (Service member Civil Relief Act) US Military Active Status
- Worked in different processes of Foreclosure
- Working on different Documents types related to Home Loans
- Handling the Quality Audits (QA) of Gurgaon, Hyderabad and Philippines Teams and giving Feedback to associates related to Errors
- Trained the associates for the process
- Solely responsible for the performance of every individual in my team
- Process expert and the SME for the function handled.
Education
MBA -
Sikkim Manipal University
01-2012
Bachelor of Science -
Veerkuwar Singh University
01-2008
Advance Innovation Group Noida
Skills
Leadership Skill
Management Skill
Recruiting and Interviewing
Employee Performance Evaluations
MIS Reporting
Lending & Underwriting
Credit Underwriting
Financial Ratio Analysis
Income Calculation
Credit Risk decisioning
Bank Statement Spreading
Risk Assessment
Asset Management
Compliance
Residential US Mortgage U/W
Loan Closing & Funding
Conventional, FHA, VA, USDA loans
Quality control
Process Improvement
Root cause analysis
Creative problem solver
Six Sigma tools
Jira's, Moody's Creditlens & Creditedge, Pithchbook, Inscribe, Admin, Encompass, H2O
Personal Information
- Father's Name: Sri Krishna Sharma
- Date of Birth: 02/18/1988
- Marital Status: Married
Hobbies and Interests
Interacting with different people
Certification
- Six Sigma Black Belt
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager (Commercial Underwriting)
bluCognition Pvt Ltd
08.2022 - Current
Team Lead Underwriting
Firstsource Solutions Pvt Ltd
03.2020 - 08.2022
Team Lead Underwriting
Assimilate Solutions Pvt Ltd
08.2015 - 02.2020
Sr. Process Associate Underwriting
Tata Consultancy Services
04.2013 - 07.2015
Specialist
United Health Group
10.2012 - 04.2013
Team Member
BA Continuum Solutions India NBS Bank of America
04.2010 - 10.2012
MBA -
Sikkim Manipal University
Bachelor of Science -
Veerkuwar Singh University
Advance Innovation Group Noida
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