Rajeev Ranjan
Clint Relationship Manager
Samastipur
Summary
Proactive Staffing Manager committed to spearheading organizational growth. Possess efficiency in sourcing top-tier talent through lead generation and interviews, demonstrating adeptness in team leadership and conflict resolution. Thrive in high-pressure scenarios, excel as a collaborative team player, excelling in relationship-building and communication. Eager to contribute to a forward-thinking organization that values determination. Strong work ethic, adaptability, and exceptional interpersonal skills. Embrace fresh challenges with enthusiasm. Working autonomously is second nature, rapidly acquire new skills and excel in generating valuable leads. Expertise lies in devising marketing strategies to attract top-quality candidates, bringing exceptional communication acumen to the table.
Overview
12
12
years of professional experience
28
28
years of post-secondary education
2
2
Languages
Work History
Client Relationship Manager
Anudip
08.2024 - Current
- Established and cultivated relationships with 50 key clients, driving a 20% growth in repeat business and a 15% surge in overall client satisfaction
- Devised and executed client engagement strategies, contributing to a 25% boost in client retention and a 30% enhancement in upsell opportunities
- Worked collaboratively with cross-functional teams to resolve client issues, leading to a 40% reduction in customer complaints and a 20% increase in client referral business
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Placement Manager
Jitm Skills
04.2024 - 07.2024
- Collaborated with hiring managers to create job descriptions that accurately reflected the roles and responsibilities of each position
- Developed an effective interviewing strategy to identify the best candidates for each role
- Negotiated and managed relationships with external recruitment agencies and staffing firms, resulting in a 10% cost savings
- Developed and implemented recruitment policies, processes, and procedures that improved the efficiency and effectiveness of recruitment efforts
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Established and maintained relationships with universities, industry organizations, and job boards to increase awareness of the organization
- Prepared and distributed recruitment materials that accurately reflected the organizationʼs mission and values
- Analyzed and reported on key recruitment metrics, providing insight into the effectiveness of recruitment efforts
HR Recruiter Cum Placement Manager
Collectcent Digital Media Private
10.2021 - 11.2023
- Developed and implemented recruitment policies, processes, and procedures that improved the efficiency and effectiveness of recruitment efforts
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Streamlined the companyʼs recruitment process, reducing the time to hire by 10%
- Established and maintained relationships with universities, job boards, and external recruitment agencies to increase the reach of recruitment efforts
- Analyzed and reported on key recruitment metrics, providing insight into the effectiveness of recruitment efforts
- Created a comprehensive set of recruitment policies and procedures to ensure a standardized and compliant recruitment process
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
Project Coordinator
Saritha Vidyaniketan Educational Society
02.2019 - 08.2021
- Facilitated project meetings, ensuring timely completion of all agenda items
- Monitored project performance, taking corrective action when necessary to ensure successful project completion
- Analyzed project data to identify trends and provide insights to stakeholders
- Developed quality control processes to ensure accuracy and completeness of deliverables
- Implemented processes to ensure compliance with organizational policies
- Coordinated with cross-functional teams to ensure all tasks were completed in support of project objectives
- Developed and implemented processes and procedures to ensure compliance with project standards
- Updated project documentation, keeping all documents and records up-to-date and accurate
Quality Executive
Saritha Vidyaniketan Educational Society
03.2018 - 01.2019
- Conducted a total process audit that identified and eliminated redundant processes, resulting in improved efficiency and cost savings
- Developed and ran tests that identified and resolved software bugs, resulting in improved user experience
- Developed and implemented a system for tracking and reporting customer feedback, resulting in an increase in Project satisfaction
- Developed a comprehensive report on quality metrics, allowing management to make informed decisions
IT-ITES Trainer
Prayas JAC
03.2016 - 01.2018
- Conducted train-the-trainee sessions to ensure all trainees understood the content, resulting in an increase in engagement and knowledge retention
- Facilitated virtual training sessions that resulted in higher employee satisfaction ratings
- Developed and deployed an e-learning platform that increased access to training materials and improved learning outcomes
- Conducted needs assessments to identify skill gaps and recommend training solutions
- Provided feedback and coaching to employees to help them develop and improve their skills
Area Coordinator
Divya Silai Prashikshan Kendra
06.2013 - 02.2016
- Maintained a clean and organized work area to ensure a safe and efficient work environment
- Provided excellent customer service, resulting in the establishment being voted 'Best Local Bar' in the area
- Installed a brick patio that was level and smooth, providing a pleasant outdoor living area
- Maintained a clean and organized work area to adhere to health and safety standards
IT Lab Trainer
VCSRM Computer Institute
06.2013 - 05.2014
- Implemented creative teaching methods and activities to engage students and promote critical thinking
- Developed comprehensive curricula for computer classes that met state educational standards
- Developed and monitored individualized learning plans for students with special needs
- Assessed student progress and provided feedback to ensure students were meeting learning objectives
Education
MBA - Human Resources Management
Indu Devi Ranjeet Prakash College
Hajipur 04.2001 - 04.2024
Bachelor of Science - Physics
BRB College
Samastipur 04.2016 - 05.2021
Skills
Training And Placement
Campus Recruitment
Consultancy
HR Consulting
Recruitment Consulting
Project Management
Training
Skill Development
Skill development Trainer
Skill development Project Manager
Office Management
Client satisfaction-driven
Interpersonal and client communications
Relationship building and management
Relationship cultivation and retention
Customer engagement
Internship
AIDS Awareness, 7 Weeks
Timeline
Client Relationship Manager
Anudip
08.2024 - Current
Placement Manager
Jitm Skills
04.2024 - 07.2024
HR Recruiter Cum Placement Manager
Collectcent Digital Media Private
10.2021 - 11.2023
Project Coordinator
Saritha Vidyaniketan Educational Society
02.2019 - 08.2021
Quality Executive
Saritha Vidyaniketan Educational Society
03.2018 - 01.2019
Bachelor of Science - Physics
BRB College
04.2016 - 05.2021
IT-ITES Trainer
Prayas JAC
03.2016 - 01.2018
Area Coordinator
Divya Silai Prashikshan Kendra
06.2013 - 02.2016
IT Lab Trainer
VCSRM Computer Institute
06.2013 - 05.2014
MBA - Human Resources Management
Indu Devi Ranjeet Prakash College
04.2001 - 04.2024