Rajeev Rawat
Director of Operations
Pune
Summary
Dynamic hospitality leader specializing in luxury hotel management, with a results-driven approach and a proven track record in revenue growth and enhancing guest experiences. Skilled in implementing sustainable initiatives, I have been honored with multiple industry awards for excellence in customer service, brand loyalty, and guest experience. My commitment to delivering exceptional results positions me as a valuable asset in the hospitality sector.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Director of Operations
Hyatt Regency Pune Hotel and Residences
04.2025 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Rooms
Hyatt Regency Pune Hotel & Residences
02.2024 - Current
- Oversee all aspects of room operations, ensuring exceptional guest experiences.
- Lead revenue management strategies to maximize room profitability and occupancy.
- Develop and implement sustainable initiatives to enhance the hotel’s environmental impact.
- Foster a high-performing team through training and leadership development.
- Ensure compliance with brand standards and maintain service excellence.
- Key Initiatives & Achievements:
- Successfully increased overall room revenue by 3% through targeted upselling initiatives.
- Improved room profitability from 82% to 87% compared to the previous year.
- Introduced sustainability initiatives, replacing plastic bottles with glass and using recycled paper across hotel operations.
- Elevated customer experience scores from 69% to 78%.
Cluster Room Division Manager
Courtyard Marriott & Fairfield Marriott Bengaluru Outer Ring Road
12.2022 - 02.2024
- Managed daily hotel operations, ensuring seamless guest experiences.
- Developed revenue optimization strategies to enhance profitability.
- Spearheaded guest loyalty programs to increase repeat business.
- Supervised team performance and provided coaching for professional growth.
- Ensured operational compliance with corporate and industry standards.
- Key Initiatives & Achievements:
- Led a customer experience transformation initiative, improving satisfaction ratings.
- Implemented brand loyalty programs, driving increased membership engagement.
- Developed and executed service training programs, boosting overall team performance.
Operations Manager
Mgm Hotel Scotland
07.2022 - 12.2022
Front Office Manager (Heading Rooms Division)
Double Tree Suites by Hilton Bangalore
03.2022 - 07.2022
Front Office Manager (Heading Rooms Division)
Courtyard Marriott Agra
05.2021 - 01.2022
Front Office Manager (Heading Rooms Division)
Courtyard Marriott Ahmedabad
09.2020 - 05.2021
Assistant Front Office Manager
JW Marriott Jaipur
10.2018 - 06.2020
Assistant Front Office Manager | Housekeeping Cross Exposure Manager | Assistant Front Desk Manager | Front Office Executive
JW Marriott Mussoorie
09.2014 - 09.2018
Marriott Club Executive | Rooms Controller Executive | Front Desk Executive
JW Marriott Pune
02.2011 - 09.2014
Education
Hospitality Administration -
IHM Chennai
H.S.C (10+2) - undefined
Kendriya Vidyalya
Skills
- Hospitality management
- Housekeeping Management
- Revenue Management & Strategy
- Guest Experience Enhancement
Awards
Guest Voice Champion – Recognized for driving customer experience improvements., Loyalty Champion – Acknowledged for successfully enhancing the brand loyalty program., Nominated for JW Marriott Award of Excellence (2019) – Honored for delivering exceptional customer service., Associate of the Year (2014) – Recognized for outstanding contributions to the hotel’s success., Manager of the Year (2016, 2018) – Awarded for leadership excellence and operational achievements,(2024-2025) – Nominated for the Hotelier Award – Dynamic Rooms Director of the Year.
Timeline
Director of Operations
Hyatt Regency Pune Hotel and Residences
04.2025 - Current
Director of Rooms
Hyatt Regency Pune Hotel & Residences
02.2024 - Current
Cluster Room Division Manager
Courtyard Marriott & Fairfield Marriott Bengaluru Outer Ring Road
12.2022 - 02.2024
Operations Manager
Mgm Hotel Scotland
07.2022 - 12.2022
Front Office Manager (Heading Rooms Division)
Double Tree Suites by Hilton Bangalore
03.2022 - 07.2022
Front Office Manager (Heading Rooms Division)
Courtyard Marriott Agra
05.2021 - 01.2022
Front Office Manager (Heading Rooms Division)
Courtyard Marriott Ahmedabad
09.2020 - 05.2021
Assistant Front Office Manager
JW Marriott Jaipur
10.2018 - 06.2020
Assistant Front Office Manager | Housekeeping Cross Exposure Manager | Assistant Front Desk Manager | Front Office Executive
JW Marriott Mussoorie
09.2014 - 09.2018
Marriott Club Executive | Rooms Controller Executive | Front Desk Executive
JW Marriott Pune
02.2011 - 09.2014
H.S.C (10+2) - undefined
Kendriya Vidyalya
Hospitality Administration -
IHM Chennai
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