Rajeev R Nair
S A Bhavan, TC 36/1086, ENRA 74, Injakkal Jn, Vallakkadavu Po, Trivandrum
Summary
Dynamic Customer Service Representative dedicated to delivering exceptional support and resolving inquiries to achieve high satisfaction ratings. Proven track record in planning and operational improvements, recognized through multiple awards and commendations for excellence. Expertise in policy development and staff management has increased employee engagement and productivity, while a strong background in marketing has driven successful campaigns that enhance brand visibility and foster business growth. Adept at leading cross-functional teams to complete projects efficiently, showcasing decisive leadership and a commitment to collaborative success.
Overview
11
11
years of professional experience
Work History
Finance coordinator
Avatar Healthcare Inc
11.2024 - 08.2025
- Processed payroll for 150 employees, ensuring 100% accuracy and on-time completion of weekly, bi-weekly, and monthly payroll cycles.
- Maintained and updated payroll records for 150 employees, processing attendance, new hires, terminations, and salary adjustments to ensure accurate and timely payroll administration.
- Resolved payroll discrepancies and responded promptly to employee payroll queries with professionalism.
- Administered employee benefits and managed statutory deductions, such as tax and provident fund contributions.
- Coordinated with HR and Finance departments to ensure smooth payroll processing and reporting. Implemented enhancements or automation in the payroll system, reducing processing time and minimizing errors.
- Prepared and submitted payroll-related reports for management review and statutory compliance.
- Audited payroll documents and reconciled errors to ensure data integrity and meet auditing standards.
- Trained new team members on payroll procedures and software, ensuring a smooth onboarding process and maintaining departmental efficiency
- Gathered and collected all financial information for business and verified accuracy in system.
- Provided support in budget preparation and contract development.
- Verified personal references of new employees.
- Created and verified invoices.
- Resolved various escalated billing charges.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Relationship Officer
ZYGA Solutions PVT
11.2021 - 01.2024
- Implemented customer care enhancements in call center environments, resulting in improved client satisfaction and streamlined issue resolution.
- Negotiated and secured advantageous contracts with suppliers by leveraging advanced data analysis to optimize terms and costs.
- Demonstrated strong sales and relationship-building abilities, consistently fostering and maintaining key client partnerships.
- Demonstrated strong oral and written communication skills through successful presentations and clear, concise professional correspondence.
- Delivered outstanding support in a customer care environment by promptly resolving customer inquiries and ensuring high satisfaction levels.
- Developed and executed strategies to meet company objectives and goals
- Managed and updated 70 customer calls per day, identified and communicated with potential customers, and assisted in accounts management.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Liaised between customers and organization with particular focus on working with sales department.
- Made customers aware of current and new programs and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
SALES AND MARKETING COORDINATOR
Mindstorm Media
10.2018 - 07.2019
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Supervised all marketing and planning activities to exceed segment sales and margin goals
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Lead Generation through Tele-calling, personal contacts and references, fixing meetings and calendar for the sales team
- Tracking of postpaid leads and their status SLAs
- Calling existing customers - feedback/ upsell / appointment
- Liaise and push any issues between technical and sales with the aim of meeting SLAs
- Make and send proposals, rates, etc, to customers as required
- Daily Tracking of postpaid activity- calls, meetings, new and existing customers usage, declining usage, growing usage, etc
- Support postpaid Sales/Support teams with calls, chats, and emails
- Occasionally, accompany the sales team for a sales meeting
- Other miscellaneous activities as assigned by management
- Completed media training for live interviews and other public-facing communication.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Maintained up-to-date knowledge of products and services offered to customers.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
PROCESS ASSOCIATE
R R Donelly
11.2016 - 09.2018
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Conducted training and change management processes to improve operations
- Coordinated with the team in developing project plans for prioritized initiatives
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business
- Responsible for gathering all business process analyst reports and creating a summary report for management
- Assisted the IT development group in finding more efficient ways to utilize existing technology
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Collected, arranged, and input information into database system.
- Prioritized initiatives to increase success rates of strategic projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
HOTEL MANAGEMENT TRAINEE
Al Murooj Hotel
08.2014 - 02.2015
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash, and closing out point-of-sale systems
- Answered telephone calls and emails to assist customers in making reservations
- Assisted customers by welcoming guests to the facility, addressing complaints, and finding solutions to problems
- Used Opera to enter and maintain up-to-date information for each hotel room and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Education
Hospitality Management
Lourde Matha College
07.2018
Skills
- Complaint resolution
- Customer relations
- System implementation
- Decision-making
- Staff training
- Technical support
- Call center operations
- Travel planning
- Product promotion
- Verbal and written communication
- Data entry
Timeline
Finance coordinator
Avatar Healthcare Inc
11.2024 - 08.2025
Customer Relationship Officer
ZYGA Solutions PVT
11.2021 - 01.2024
SALES AND MARKETING COORDINATOR
Mindstorm Media
10.2018 - 07.2019
PROCESS ASSOCIATE
R R Donelly
11.2016 - 09.2018
HOTEL MANAGEMENT TRAINEE
Al Murooj Hotel
08.2014 - 02.2015
Hospitality Management
Lourde Matha College