Dynamic Customer Service Representative dedicated to delivering exceptional support and resolving inquiries to achieve high satisfaction ratings. Proven track record in planning and operational improvements, recognized through multiple awards and commendations for excellence. Expertise in policy development and staff management has increased employee engagement and productivity, while a strong background in marketing has driven successful campaigns that enhance brand visibility and foster business growth. Adept at leading cross-functional teams to complete projects efficiently, showcasing decisive leadership and a commitment to collaborative success.