Sujata Saha
Hyderabad
Summary
Dynamic client success and account management professional with 14+ years of expertise in Customer Success, Channel Partnerships, Client Support and Account Management across SaaS, Telecom, Healthcare Tech and BPO domains. Proven track record of driving retention, revenue growth, and partner engagement by aligning customer needs with business goals. Skilled at building long-term client relationships, implementing scalable processes and collaborating cross-functionally to influence product strategy and customer outcomes. Recognized for consistently improving retention by 15–25%, reducing churn and boosting partner-driven revenue growth through proactive relationship management and strategic initiatives - making me an asset in fast-paced, client-focused environments.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Manager - Channel Partnerships
OnBlick Inc.
Hyderabad
09.2023 - 12.2024
- Expanded channel network by onboarding 10+ strategic partners, boosting lead pipeline by 15%.
- Acted as single point of contact for partners, improving satisfaction scores by 20% through prompt resolution of escalations.
- Negotiated and formalized partnership agreements that directly influenced double-digit revenue growth in partner-led sales.
- Organized co-marketing campaigns and webinars, generating 100+ qualified leads and strengthening brand visibility.
- Represented OnBlick at industry events, HR Tech Conference (USA) enhancing visibility and enabling 4 new strategic alliances.
Sr. Customer Success Specialist
Chronus
10.2021 - 11.2022
- Managed a portfolio of 30+ enterprise clients across diverse sectors with 65%+ retention rate.
- Guided clients through onboarding, adoption, and expansion phases, resulting in 20% higher product usage across accounts.
- Owned customer success metrics (NRR, churn), achieving net revenue retention above 70%.
- Partnered with Sales & Marketing to secure client references and case studies, driving pipeline influence.
- Facilitated effective communication across internal and external stakeholders, aligning on client needs to drive retention, cross-functional learnings and seamless experience.
- Partnered with sales and marketing teams to identify customer references, develop impactful case studies, and showcase success stories.
- Conducted quarterly reviews with senior stakeholders, uncovering cross-sell opportunities worth $200K+.
Account Administration Specialist
Trimble Inc.
12.2017 - 11.2020
- Supported 40+ global enterprise and channel accounts, ensuring seamless service delivery and issue resolution.
- Increased account expansion revenue by 10–15% YoY via targeted upsell and cross-sell campaigns.
- Acted as a bridge between clients and product teams, influencing 3 major product enhancements based on client needs.
- Collaborated closely with Trimble’s product and engineering teams, serving as a key internal stakeholder to influence product development aligned with client needs.
- Improved ticket response efficiency by 30% through Salesforce CRM optimization.
- Consistently maintained customer satisfaction scores above 90%.
- Proactively managed customer accounts, conducting follow-ups to address maintenance and finalization.
Client Relationship Associate
Trimble Inc.
08.2013 - 11.2017
- Drove high net revenue retention (75%+) across diverse portfolios by strengthening client relationships.
- Implemented workflow optimization that reduced processing time by 20%, boosting operational efficiency.
- Managed comprehensive account administration tasks, including cancellations, account transfers, asset recovery, RMA (Return Merchandise Authorization) and credit requests ensuring seamless client service and optimized asset utilization.
- Trained and mentored 10+ peers on client engagement and account handling, improving overall team performance.
Senior Accounts Executive
Ajuba Solutions
09.2008 - 08.2013
- Managed high-volume medical collections, consistently exceeding monthly recovery targets by 10–15%.
- Ensured compliance with FDCPA & HIPAA, maintaining 100% audit pass rate.
- Negotiated with attorneys, hospitals, and insurers, reducing delinquency rates by 12% YoY.
- Streamlined claims follow-ups, cutting processing delays by 15%.
- Consistently met and exceeded key performance indicators (KPIs) and service-level agreements (SLAs) for call handling, consumer service and client satisfaction, contributing to high-quality account management.
- Oversaw consumer debt administration including dunning letter generation, payment management and coordination of attorney cases to support timely and effective debt resolution.
Education
Bachelor of Business Administration -
Annamalai University
Higher Secondary Education - Commerce
Darrang College
Skills
- Customer Onboarding & Implementation
- SaaS Adoption & Product Enablement
- Account Growth, Renewals & Expansion
- Channel & Partner Management
- Customer Health Monitoring
Certification
ACA International Collector Training Program (MDHBA Collector Certification)
Timeline
Manager - Channel Partnerships
OnBlick Inc.
09.2023 - 12.2024
Sr. Customer Success Specialist
Chronus
10.2021 - 11.2022
Account Administration Specialist
Trimble Inc.
12.2017 - 11.2020
Client Relationship Associate
Trimble Inc.
08.2013 - 11.2017
Senior Accounts Executive
Ajuba Solutions
09.2008 - 08.2013
Higher Secondary Education - Commerce
Darrang College
Bachelor of Business Administration -
Annamalai University