Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ResearchAssistant
Rajeev Savanth

Rajeev Savanth

Principal Product Design
Bengaluru,Karnataka

Summary

With over 10 years of experience as a versatile and innovative UX design leader, I have collaborated with industry giants like Honeywell and Verizon. Adept at leading cross-functional teams, I deliver user-centric solutions that align with business goals, optimize user experiences, and achieve measurable results. Passionate about advancing design strategies, mentoring teams, and shaping impactful digital experiences.

Overview

21
21
years of professional experience
8
8
Certifications
7
7
years of post-secondary education

Work History

Principal Product Design

YUJ Designs
Bengaluru , Karnataka
06.2023 - Current
  • Lead design for Verizon’s Home Internet Digital Sales channel, focusing on customer acquisition and retention.
  • Conduct user research, usability testing, and data analysis to inform design decisions.
  • Mentor junior designers and foster a collaborative, innovative team environment.
  • Collaborate with cross-functional teams to align design solutions with business objectives.

Senior User Experience Designer

Algonomy
Bengaluru, Karnataka
02.2022 - 03.2023
  • Led end-to-end redesign of E-commerce search and discovery modules, optimizing IA and user interfaces.
  • Conducted user research and testing to align designs with shopper needs and behaviors.
  • Designed responsive and accessible retail site experiences, enhancing personalization and engagement.
  • Delivered measurable improvements in navigation, search efficiency, and checkout processes.

Advanced User Experience Designer

Honeywell Technology Solutions
Bengaluru , Karnataka
09.2011 - 02.2022
  • Led UX design for 50+ projects, enhancing usability, productivity, and cost efficiency.
  • Conducted VOC studies across geographies, identifying key pain points and opportunities.
  • Achieved a SUS score of 84.2 for HR tools, reducing task times by 28%.
  • Standardized surveys and conducted qualitative and quantitative studies to refine customer experiences.

HR Operations Lead

Honeywell Technology Solutions
Bengaluru , Karnataka
09.2009 - 09.2011
  • Transitioned 30 FTEs across APAC to Philippines Hub, achieving $208K annual savings.
  • Digitized employee benefit portals, reducing processing times by 15%.
  • Implemented Salesforce CRM, enhancing team efficiency and collaboration.

Customer Service Representative

Accenture
Bengaluru , Karnataka
07.2008 - 07.2009
  • Client Escalations Manager for technical support for Thomas Cook (Airline & Travel), ensuring rapid and effective resolution of critical issues.
  • Maintained customer satisfaction through forward-thinking strategies, addressing needs and resolving concerns efficiently.
  • Led a team as Shift Leader, managing high-stress situations and ensuring smooth operational workflows.
  • Delivered training sessions for new hires, fostering consistent service quality across the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer.
  • Collaborated with cross-functional teams to improve processes and boost overall customer satisfaction.

Champion Customer Care Consultant

America Online Member Services India Private Ltd.
Bengaluru, Karnataka
04.2004 - 06.2008
  • Delivered first-contact resolution by leveraging extensive product knowledge and problem-solving skills.
  • Exceeded performance targets while maintaining exceptional customer service quality during high-pressure situations.
  • Managed escalated calls effectively, balancing client satisfaction with company goals.
  • Collaborated with teams to identify areas for improvement in customer service processes, implementing strategies that enhanced efficiency.
  • Conducted training sessions and mentored team members, ensuring adherence to best practices.

Education

M.D. - User Expereince

University Of Texas At Austin
Online
02.2024 - 08.2024

BBA - Business Administration

National Institute of Management
Mumbai
06.2006 - 06.2008

Diploma - Business Administration

National Institute of Management
Mumbai
10.2005 - 10.2006

Diploma - Mechanical Engineering

PES Collage of Technology
Bengaluru
06.1999 - 06.2002

Skills

User Research & Testing: VOC (Voice of Customer), Observational VOC, usability testing, heuristic reviews

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Accomplishments

  • Improved system usability scale (SUS) scores by up to 10% across multiple tools.
  • Saved $208K annually through strategic HR process improvements.
  • Designed an E-commerce DIY platform, enabling seamless client integration.
  • Led cross-continental VOC research, identifying global UX enhancements.

Certification

Six Sigma

Timeline

M.D. - User Expereince

University Of Texas At Austin
02.2024 - 08.2024

Principal Product Design

YUJ Designs
06.2023 - Current

UX Foundations: Research

03-2023

UX Foundations: Accessibility

03-2023

Designing with the WCAG 2.2 Guidelines

03-2023

Designing Accessible Components In Figma

03-2023

Senior User Experience Designer

Algonomy
02.2022 - 03.2023

Heuristic review

03-2018

User Experience Design Fundamentals

11-2017

How to carry out a usability expert review

11-2015

Advanced User Experience Designer

Honeywell Technology Solutions
09.2011 - 02.2022

Six Sigma

06-2010

HR Operations Lead

Honeywell Technology Solutions
09.2009 - 09.2011

Customer Service Representative

Accenture
07.2008 - 07.2009

BBA - Business Administration

National Institute of Management
06.2006 - 06.2008

Diploma - Business Administration

National Institute of Management
10.2005 - 10.2006

Champion Customer Care Consultant

America Online Member Services India Private Ltd.
04.2004 - 06.2008

Diploma - Mechanical Engineering

PES Collage of Technology
06.1999 - 06.2002

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Rajeev SavanthPrincipal Product Design