Rajeev Savanth
Principal Product Design
Bengaluru,Karnataka
Summary
With over 10 years of experience as a versatile and innovative UX design leader, I have collaborated with industry giants like Honeywell and Verizon. Adept at leading cross-functional teams, I deliver user-centric solutions that align with business goals, optimize user experiences, and achieve measurable results. Passionate about advancing design strategies, mentoring teams, and shaping impactful digital experiences.
Overview
21
21
years of professional experience
8
8
Certifications
7
7
years of post-secondary education
Work History
Principal Product Design
YUJ Designs
Bengaluru , Karnataka
06.2023 - Current
- Lead design for Verizon’s Home Internet Digital Sales channel, focusing on customer acquisition and retention.
- Conduct user research, usability testing, and data analysis to inform design decisions.
- Mentor junior designers and foster a collaborative, innovative team environment.
- Collaborate with cross-functional teams to align design solutions with business objectives.
Senior User Experience Designer
Algonomy
Bengaluru, Karnataka
02.2022 - 03.2023
- Led end-to-end redesign of E-commerce search and discovery modules, optimizing IA and user interfaces.
- Conducted user research and testing to align designs with shopper needs and behaviors.
- Designed responsive and accessible retail site experiences, enhancing personalization and engagement.
- Delivered measurable improvements in navigation, search efficiency, and checkout processes.
Advanced User Experience Designer
Honeywell Technology Solutions
Bengaluru , Karnataka
09.2011 - 02.2022
- Led UX design for 50+ projects, enhancing usability, productivity, and cost efficiency.
- Conducted VOC studies across geographies, identifying key pain points and opportunities.
- Achieved a SUS score of 84.2 for HR tools, reducing task times by 28%.
- Standardized surveys and conducted qualitative and quantitative studies to refine customer experiences.
HR Operations Lead
Honeywell Technology Solutions
Bengaluru , Karnataka
09.2009 - 09.2011
- Transitioned 30 FTEs across APAC to Philippines Hub, achieving $208K annual savings.
- Digitized employee benefit portals, reducing processing times by 15%.
- Implemented Salesforce CRM, enhancing team efficiency and collaboration.
Customer Service Representative
Accenture
Bengaluru , Karnataka
07.2008 - 07.2009
- Client Escalations Manager for technical support for Thomas Cook (Airline & Travel), ensuring rapid and effective resolution of critical issues.
- Maintained customer satisfaction through forward-thinking strategies, addressing needs and resolving concerns efficiently.
- Led a team as Shift Leader, managing high-stress situations and ensuring smooth operational workflows.
- Delivered training sessions for new hires, fostering consistent service quality across the team.
- Exceeded performance metrics consistently, earning recognition as a top performer.
- Collaborated with cross-functional teams to improve processes and boost overall customer satisfaction.
Champion Customer Care Consultant
America Online Member Services India Private Ltd.
Bengaluru, Karnataka
04.2004 - 06.2008
- Delivered first-contact resolution by leveraging extensive product knowledge and problem-solving skills.
- Exceeded performance targets while maintaining exceptional customer service quality during high-pressure situations.
- Managed escalated calls effectively, balancing client satisfaction with company goals.
- Collaborated with teams to identify areas for improvement in customer service processes, implementing strategies that enhanced efficiency.
- Conducted training sessions and mentored team members, ensuring adherence to best practices.
Education
M.D. - User Expereince
University Of Texas At Austin
Online 02.2024 - 08.2024
BBA - Business Administration
National Institute of Management
Mumbai 06.2006 - 06.2008
Diploma - Business Administration
National Institute of Management
Mumbai 10.2005 - 10.2006
Diploma - Mechanical Engineering
PES Collage of Technology
Bengaluru 06.1999 - 06.2002
Skills
User Research & Testing: VOC (Voice of Customer), Observational VOC, usability testing, heuristic reviews
Design Tools: Figma, Sketch, prototyping, wire-framing
Methodologies: Agile, Waterfall, Change Management
UX Principles: Accessibility (WCAG 22), interaction principles, system usability scale (SUS)
Leadership: Team mentorship, cross-functional collaboration, stakeholder communication
Accomplishments
- Improved system usability scale (SUS) scores by up to 10% across multiple tools.
- Saved $208K annually through strategic HR process improvements.
- Designed an E-commerce DIY platform, enabling seamless client integration.
- Led cross-continental VOC research, identifying global UX enhancements.
Certification
Six Sigma
Timeline
M.D. - User Expereince
University Of Texas At Austin
02.2024 - 08.2024
Principal Product Design
YUJ Designs
06.2023 - Current
UX Foundations: Research
03-2023
UX Foundations: Accessibility
03-2023
Designing with the WCAG 2.2 Guidelines
03-2023
Designing Accessible Components In Figma
03-2023
Senior User Experience Designer
Algonomy
02.2022 - 03.2023
Heuristic review
03-2018
User Experience Design Fundamentals
11-2017
How to carry out a usability expert review
11-2015
Advanced User Experience Designer
Honeywell Technology Solutions
09.2011 - 02.2022
Six Sigma
06-2010
HR Operations Lead
Honeywell Technology Solutions
09.2009 - 09.2011
Customer Service Representative
Accenture
07.2008 - 07.2009
BBA - Business Administration
National Institute of Management
06.2006 - 06.2008
Diploma - Business Administration
National Institute of Management
10.2005 - 10.2006
Champion Customer Care Consultant
America Online Member Services India Private Ltd.
04.2004 - 06.2008
Diploma - Mechanical Engineering
PES Collage of Technology
06.1999 - 06.2002