Rajeev Sharma
Pune
Summary
Dynamic General Manager with a proven track record at Cognizant, excelling in stakeholder management and change management. Recognized for enhancing employee satisfaction and driving strategic business initiatives across diverse sectors. Adept at business process re-engineering, fostering high-performance teams, and delivering impactful results in complex environments.
Overview
34
34
years of professional experience
Work History
General Manager - Digital Operations
Cognizant
07.2018 - Current
- Providing management support (in outsourcing environment) to Sales Enablement team working on both proactive and reactive Sales Support initiatives.
Business Consultant, Coach & Mentor
Adventrain Consulting
06.2017 - 06.2018
- Provided consulting services to businesses in areas of:
- Need analysis
- Strategy & business planning
- Setup essentials
- Process design & re-engineering
- Change management
- Organization design & development
- Leadership support
- & more
Consultant - Operations & Business strategy
Mablessed Outsourcing Pvt Limited
07.2010 - 05.2017
- Completed several contractual assignments for organizations based in India, Qatar, Oman, and Canada (Key engagements - Legend OS, John Keels Holding, BPO+, ColK, SBM-UK/Libertybell.tv, Burning Bright Productions/ITv)
- Defined business strategy, monitored performance measures, and developed new business model to support profit augmentation
- Worked closely with management for restructuring and transition efforts; served within a multi-asset class environment and with a range of clients
- Designed and delivered policy and change management strategies, processes and interventions that supported the client's ambition to be a high performing organization
- Fixing production / shoot requirements of documentary shoot in Delhi NCR and providing BPO/call center industry related insights and interviews
General Manager
G-Next Media Pvt Ltd
02.2013 - 11.2016
- Developed organizational blueprint for implementing Global HR Solution and Services center encompassing Global Helpdesk, Process Mapping, and Electronics Employee Files and managing HR transaction process, delivery and management
- Supporting employees across India, USA, and Canada while leading in areas of policy drafting and implementation
- Coordinate compensation and benefits processes including salary planning, management reviews, the introduction of new benefits
Director (Operations)
Multiple Businesses
06.1999 - 06.2010
- Worked across diverse domains including BFSI (credit card acquisition, mortgage lead generation), Telecom, Health-care BPO, Semi-tech and Tech Support with processes spanning 15 to 2500+ indirect and direct reports
- Retained #1 ranking in Employee Satisfaction in DQ-IDC ESAT survey chart for two years in a row and became the only BPO/Contact Center to ever do so for vCustomer (Now Tech Mahindra)
- Managed Global Service Delivery for Colwell & Salmon Inc. & Colwell & Salmon Communication (India) Ltd from Albany, NY, USA
- Played an instrumental role with MM Teleperformance, UK in managing India revenue, margin delivery, performance and key-accounts
- Recognized by TransWorks Information Services Ltd (now part of Concentrix) as an adept Process Owner for effectively managing outbound lead generation program under B2B environment
- Twice Awarded for successfully leading Set-up, Transition & Troubleshooting of programs by management of Hero ITES Ltd.
- Honored (on five occasions) by Orion Dialog Pvt Ltd (now part of Aegis Group India) for excellence in services by the company directors
Airport Operations Manager
05.1992 - 06.1999
- # Bhartiya Vidya Bhawan, Visiting Faculty (evening course) in Airline & Travel Management and Fare Calculation & Ticketing
- # Jagson Airlines Ltd, Airport Manager (Northern Region), looked after Delhi, Kullu (Bhunter) and Simla airports - supporting passenger services and sales initiatives
- # Archana Airways Ltd. last served as Asst. Manager (Airport & Catering)
- # Worked with a manufacturing unit in Sonipat, India supporting factory management and channel sales while doing PGDM
Education
Nanodegree - Data Science for Business Leaders
Udacity
01.2021
Digital Marketing Nanodegree - Digital Marketing
Udacity
01.2020
Executive MBA - Business Administration, Management and Operations
Indian Institute of Management, Calcutta
01.2008
Standard Diploma - Tourism and Travel Services Management
IATA Training
01.1996
Certificate (PG) Course - Airline, Travel Management, Fare calculation & Ticketing, Tourism and Travel Services Management
Bhartiya Vidya Bhavan-Delhi Kendra
01.1995
Skills
- People Management
- Stakeholder management
- Change management
- Leadership development
- Statistical Data Analysis
- Strategic Visionary
- Business process re-engineering
- Client relationship management
- Vendor management
Languages
- Hindi
- English, Native or Bilingual
- Hindi, Native or Bilingual
Awards
- Leadership Award - Automation and Innovation
- Revenue Igniter Award
- People Leader Gold Award
Stakeholders Supported
- India
- Qatar
- Oman
- UAE
- UK
- USA
- Canada
- Australia
- Singapore
- Philippines
Industries Served
- Airlines
- Contact Centers (BFSI / Telecom / Travel / Digital Marketing)
- Electronic (Television) Media
Timeline
General Manager - Digital Operations
Cognizant
07.2018 - Current
Business Consultant, Coach & Mentor
Adventrain Consulting
06.2017 - 06.2018
General Manager
G-Next Media Pvt Ltd
02.2013 - 11.2016
Consultant - Operations & Business strategy
Mablessed Outsourcing Pvt Limited
07.2010 - 05.2017
Director (Operations)
Multiple Businesses
06.1999 - 06.2010
Airport Operations Manager
05.1992 - 06.1999
Nanodegree - Data Science for Business Leaders
Udacity
Digital Marketing Nanodegree - Digital Marketing
Udacity
Executive MBA - Business Administration, Management and Operations
Indian Institute of Management, Calcutta
Standard Diploma - Tourism and Travel Services Management
IATA Training
Certificate (PG) Course - Airline, Travel Management, Fare calculation & Ticketing, Tourism and Travel Services Management
Bhartiya Vidya Bhavan-Delhi Kendra