Summary
Overview
Work History
Education
Skills
Languages
Assets Training Material Document
Rewards Recognitions
Personal Information
Additional Skills Training
Timeline
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Rajeev Singh

Remote/Gurugram

Summary

Total 17.10 Years of experience in SAP Domain as Technical and Functional consultant in various part of SAP CRM, IS-U and integration of CRM and IS-U: Currently working as Sr. ERP Consultant and Architect for Trade Management Acceleration (TMA) project. Experience with SAP Standard Support, Feature Pack development and release Experience with end-to-end Implementation, Upgrade & Support project. Experienced in As-Is study, business process mapping, blue printing, designing the To-Be process and gap analysis. Worked in 4 implementations, 3 support and 1 upgrade projects. Onsite experience in UK, USA and Australia geographies Onshore – Offshore co-ordinator for deliverables Effort estimation of Change Requests & high-level designs Business discussion, requirement gathering, Blueprinting and proposing the strategy Post go-live support, floor walking in contact center, user training etc. Hands-On experience in End-To-End Designing, Configuring and customizing the processes including Core CRM processes of CTI, ERMS, One Order and related configurations etc. Hands-On experience in configuring S4CRM (S/4 HANA for Customer Management) and analyzing the S4CRM system from scratch and analyzing the architecture. Hands-On experience in developing complex objects along with lead review based on CRM and ISU technical, BSP, MVC concepts, OData Services along with lead review. Hands-On experience in Virtual View Framework (VVF), CRM IMP integration, TMA, TPM Applications in developing complex objects, RAP based development for RGM’s TCP application. Experienced in leading the integration of CRM with third party services. Handling Functional and Technical walkthroughs for self/peers/junior resources. Knowledge of ticket handling tool HPSM, Infra and ChaRM for Change Management. Proficient in code optimization and performance tuning. Worked with Pre-sales team by addressing the RFPs. Trained in SAP Cloud for Customer (C4C), ABAP for HANA. Completed Open SAP certification courses ‘Developing Java-Based Apps on SAP HANA Cloud Platform (hcp2)’, ‘Developing Web Apps with SAPUI5 (ui51)’ & ‘ABAP Development for SAP HANA (a4h1)’, SAP Model Company.

Overview

18
18
years of professional experience

Work History

Sr. ERP Consultant and Architect

SAP LABS
05.2021 - Current
  • Company Overview: SAP is a German multinational software company that develops enterprise software to manage business operations and customer relations. SAP innovations help thousands of customers worldwide work together more efficiently and use business insight more effectively. SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP's end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.
  • Currently working as Sr. ERP Consultant and Architect for Trade Management Acceleration (TMA) project.
  • Experience with SAP Standard Support, Feature Pack development and release.
  • Experience with end-to-end Implementation, Upgrade & Support project.
  • Experienced in As-Is study, business process mapping, blue printing, designing the To-Be process and gap analysis.
  • Worked in 4 implementations, 3 support and 1 upgrade projects.
  • Onsite experience in UK, USA and Australia geographies.
  • Onshore – Offshore co-ordinator for deliverables.
  • Effort estimation of Change Requests & high-level designs.
  • Business discussion, requirement gathering, Blueprinting and proposing the strategy.
  • Post go-live support, floor walking in contact center, user training etc.
  • Hands-On experience in End-To-End Designing, Configuring and customizing the processes including Core CRM processes of CTI, ERMS, One Order and related configurations etc.
  • Hands-On experience in configuring S4CRM (S/4 HANA for Customer Management) and analyzing the S4CRM system from scratch and analyzing the architecture.
  • Hands-On experience in developing complex objects along with lead review based on CRM and ISU technical, BSP, MVC concepts, OData Services along with lead review.
  • Hands-On experience in Virtual View Framework (VVF), CRM IMP integration, TMA, TPM Applications in developing complex objects, RAP based development for RGM’s TCP application.
  • Experienced in leading the integration of CRM with third party services.
  • Handling Functional and Technical walkthroughs for self/peers/junior resources.
  • Knowledge of ticket handling tool HPSM, Infra and ChaRM for Change Management.
  • Proficient in code optimization and performance tuning.
  • Worked with Pre-sales team by addressing the RFPs.
  • Trained in SAP Cloud for Customer (C4C), ABAP for HANA.
  • SAP is a German multinational software company that develops enterprise software to manage business operations and customer relations. SAP innovations help thousands of customers worldwide work together more efficiently and use business insight more effectively. SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP's end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

Techno functional Consultant and Team Lead

Origin Energy
03.2020 - 04.2021
  • Company Overview: Origin Energy is one of the Australia's leading energy retailers. Origin Energy was formed 18 February 2000, as a result of a demerger of the Australian conglomerate, Boral Limited, which saw the energy business formed as a new company, separate from the building and construction materials business. Origin has approximately 4.217 million customers, servicing both large energy customers and the residential and small business market.
  • Root cause analyze for re-occurring errors and providing the solution.
  • On proactive basis, analyzing the BDOC error. Suggesting/ Proposing the solution and Automation.
  • On proactive basis, analyzing the error contract monitor (ECRMREPLM). Suggesting/ Proposing the solution and Automation.
  • Effort estimation for development and configuration for the CRs.
  • Leading the team of technical developers for their deliverables.
  • Extensive level of root cause analysis of complex issues based upon the incident flows.
  • Ensuring that no incident should stay in ‘User Action’.
  • Owning and ensuring the system health check should be OK.
  • Origin Energy is one of the Australia's leading energy retailers. Origin Energy was formed 18 February 2000, as a result of a demerger of the Australian conglomerate, Boral Limited, which saw the energy business formed as a new company, separate from the building and construction materials business. Origin has approximately 4.217 million customers, servicing both large energy customers and the residential and small business market.

Business Process Design Specification (BPDS), Functional Design Specification writing and Lead Reviewer

Sydney Water Corporation
01.2017 - 02.2020
  • Company Overview: Sydney Water is a statutory State Owned Corporation, wholly owned by the New South Wales (NSW) Government. Sydney Water Corporation provide safe drinking water to more than five million people across Sydney, the Blue Mountains and the Illawarra. We also look after wastewater and some stormwater services.
  • Analyze Customer Service related processes, gathering the business requirements and mapping both the processes and requirement.
  • Writing business process design specification (BPDS) and functional specification (FS).
  • Effort estimation for development and configuration.
  • Leading the team of technical developers for their deliverables.
  • Extensive level of root cause analysis of complex issues.
  • Owning the level 3 processes end to end including technical, data migration etc.
  • Co-ordinating with 3rd party for end-to-end configuration of Computer Telephony Integration (CTI) with Genesys.
  • PoC of complex enhancements related to CTI as Global Organization Directory, displaying timer for Not Ready codes, passing confirmed master data etc.
  • Played architect, functional and technical role for ERMS related functionality in co-ordination with Sydney Water Website and other middle layers.
  • Completed end-to-end configuration of One Order transaction, various functional profile and Interaction Centre Web Client (ICWC).
  • Sydney Water is a statutory State Owned Corporation, wholly owned by the New South Wales (NSW) Government. Sydney Water Corporation provide safe drinking water to more than five million people across Sydney, the Blue Mountains and the Illawarra. We also look after wastewater and some stormwater services.

Functional and Technical Design Specification writing and Lead Reviewer

The Associated Press
11.2014 - 12.2016
  • Company Overview: The Associated Press (AP) is an independent, not-for-profit news cooperative headquartered in New York City. AP teams in over 100 countries tell the world’s stories, from breaking news to investigative reporting. AP provide content and services to help engage audiences worldwide, working with companies of all types, from broadcasters to brands. AP work with companies across all industries to provide engaging stories that resonate with their target audiences and customers. More than 15,000 news outlets and a range of businesses worldwide connect with their audiences using multi-format content of AP.
  • Functional and Technical Specification writing for the upgrade of CRM 5.0 to 7.0.
  • Requirement gathering for reports, B2B functionalities and business specific requirement.
  • Effort estimation for development, CRs and configuration.
  • Post Go-Live support.
  • Object modification adjustment and analysis using SPAU SPDD.
  • Performance tuning, custom report development.
  • Analyzing and fixing production support issues.
  • Supported AP system for 1 year single handedly by configuration, development and ticket resolution.
  • The Associated Press (AP) is an independent, not-for-profit news cooperative headquartered in New York City. AP teams in over 100 countries tell the world’s stories, from breaking news to investigative reporting. AP provide content and services to help engage audiences worldwide, working with companies of all types, from broadcasters to brands. AP work with companies across all industries to provide engaging stories that resonate with their target audiences and customers. More than 15,000 news outlets and a range of businesses worldwide connect with their audiences using multi-format content of AP.

Functional and Technical Design Specification writing and Lead Reviewer

Philips Tradelink
07.2014 - 11.2014
  • Company Overview: Philips Tradelink for Lighting is a B2B project. Several dealers and vendors can make online orders in large quantity using Philips Tradelink online portal. They can view online prices as per material and customers data. Every sales area may have their own personalized prices. Users can create, view and maintain sales order directly or using reference (Quotation). Philips is serving approximately 10,000+ customer and managing 40,000 materials for tradelink lighting segment.
  • Setting up master data records.
  • Configuration related trouble shooting.
  • Setting up replication (R/3 to CRM) of configuring master data relevant for SD billing and quotation e.g. Pricing, Rate, and Tax Code etc.
  • Troubleshooting of CRM Quotation to R/3 Quotation.
  • Troubleshooting and analyzing the error / incorrect values passing from CRM to Web Portal of Tradelink.
  • Philips Tradelink for Lighting is a B2B project. Several dealers and vendors can make online orders in large quantity using Philips Tradelink online portal. They can view online prices as per material and customers data. Every sales area may have their own personalized prices. Users can create, view and maintain sales order directly or using reference (Quotation). Philips is serving approximately 10,000+ customer and managing 40,000 materials for tradelink lighting segment.

ABAP/4 Programming, Technical/Functional Design writing

EDF Energy
04.2010 - 06.2014
  • Company Overview: EDF Energy is UK's one of the largest energy retailer. Based in London, EDF Energy supplies more than 14 Million customers in the UK.
  • In Web IC; to design and develop custom product proposal functionality which contains various screens like selection screen, result screen, Summary screen etc to accomplish the business requirement where Customer Support Associate (CSA) can propose list of Electricity and Gas Products depending upon consumption detail/Spend Amount/Premise Details.
  • Customized home move process integrating third party tool and custom product proposal.
  • Extensive level of root cause analysis of ongoing regulatory production issues due to master data replication caused due to custom and SAP standard bugs.
  • Communicating with SAP for OSS resolutions.
  • As designer; designing letters in StreamServe, custom solutions around contract management, call handling and BP identification, requirement gathering by end client interaction.
  • Design related to business change, regulatory changes, SAP broadcasting messaging.
  • EDF Energy is UK's one of the largest energy retailer. Based in London, EDF Energy supplies more than 14 Million customers in the UK.

ABAP/4 Programming, Tech Specs writing, Code Reviews

E.ON España
08.2009 - 04.2010
  • Company Overview: E.ON España offers both energy products for the supply of electricity and gas, and energy efficiency services. On June 26, 2008, the acquisition of the Enel Viesgo electric company and the Los Barrios and Tarragona generating plants, until now belonging to Endesa, significantly increased the presence of E.ON in Spain. Currently, E.ON España sends power to more than 650,000 customers.
  • To lead module of SCML [SAP 4.6] and CRM Integration without using middleware.
  • Created Report, Technical Design Doc for following requirements: BMD and TMD extraction [SAP 4.6].
  • Create contract in CRM [CRM 6.0].
  • Create BMD and TMD using program [SAP 4.6].
  • Change contract status [CRM 2007].
  • Defect fixing on switch document creation.
  • Contract acceptation and activation using IDoc.
  • In CRM, Created report to transfer the contract from Regulated market to De-regulated market and same should be replicated in ISU.
  • E.ON España offers both energy products for the supply of electricity and gas, and energy efficiency services. On June 26, 2008, the acquisition of the Enel Viesgo electric company and the Los Barrios and Tarragona generating plants, until now belonging to Endesa, significantly increased the presence of E.ON in Spain. Currently, E.ON España sends power to more than 650,000 customers.

Technofunctional Analyst, ABAP/4 Programming

Accenture
07.2009 - 08.2009
  • Company Overview: Accenture Utility Capability prepares demo system before representing for presales purpose. When demo system is prepared; system needs to be configured and some client specific requirements are programmed in the system.
  • Fixed replication related techno functional defects and by communicating with SAP, resolved standard bugs also in SAP CRM 2007 and CRM 7.0 [Web Client].
  • Resolved defects related to Technical Master Creation, Replication of TMD and BMD.
  • Studied, Compared and prepared an asset on topic “Difference between CRM 2007 and CRM 7.0”. This study was done to find the new features of CRM 7.0 which are compatible for “Advance Metering Infrastructure [AMI].
  • Accenture Utility Capability prepares demo system before representing for presales purpose. When demo system is prepared; system needs to be configured and some client specific requirements are programmed in the system.

ABAP/4 Programming, Tech Specification writing, Code Reviews

Synergy
06.2008 - 06.2009
  • Company Overview: Synergy is Western Australia's largest energy retailer. Based in Perth, Synergy supplies about 890,000 customers in the South West of Western Australia.
  • In CRM and CRM ISU Integration: Developed Technical designs, source code for Enhancement/Interfaces/BADI/Method/Reports and RFCs’ of following functionality: Update marketing attribute of Business Partner and BP hierarchy by online and batch process [Through External Management (ELM)].
  • Defaulting country and region field with mentioned value by client on CRM Web IC screen.
  • When move-in occurs from CRM Web-IC, then move-in related parameters like move-out date, rate category etc should be saved in ISU according to client specification.
  • Add custom fields on PoD level in CRM Web IC and ISU to collect extra information of site which can be useful for meter reader.
  • Generation BPEM cases for Back Office/Front Office user depending upon who has created Meter Data Verification (MDV) or Service Order (SO) by examining edextask.
  • In Email Response management system, when CSR replies to a service request through Email, on selecting mail template, contained mail attributes [Acc balance or meter related data etc] should be filled depending upon Business Partner/Business Agreement/Premise confirmed.
  • Guided Process for Quotation/Move-In/Move-Out/Contract Change.
  • Business Activity, referenced business activity for standalone task and document flow task.
  • Set Quotation header status by triggering action job.
  • Using authority object, authorize selected user to create wrong address.
  • Move-In Process through Web IC.
  • Synergy is Western Australia's largest energy retailer. Based in Perth, Synergy supplies about 890,000 customers in the South West of Western Australia.

ABAP/4 Programming, Tech. Specification writing

E.ON US
10.2007 - 06.2008
  • Company Overview: E.ON is Germany based utility company which has acquired two Utilities company in the state of Kentucky, US namely Kentucky Utilities (erstwhile Old Dominion Power) and Louisville Gas & Electric in USA. The objective of this project is to upgrade the obsolete management system of these acquired companies with the latest SAP ECC 6.0 system for ISU UCES. It is the largest system up gradation of the history of the company.
  • Developed Technical designs, source codes and unit testing document for Enhancement of following functionality: Displaying user details in terms of standard address when user lodges any online query/complaint.
  • Displaying user’s account, modification of registered email address. Intimate user for disconnection.
  • Updating pledge amount or create account for extra program like pledge donation at installation level, displaying current pledge information and displaying donation history.
  • In CRM Web IC, performing validation and displaying message.
  • E.ON is Germany based utility company which has acquired two Utilities company in the state of Kentucky, US namely Kentucky Utilities (erstwhile Old Dominion Power) and Louisville Gas & Electric in USA. The objective of this project is to upgrade the obsolete management system of these acquired companies with the latest SAP ECC 6.0 system for ISU UCES. It is the largest system up gradation of the history of the company.

Education

Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering

Vidya Vikas Institute of Eng. & Tech Mysore
01.2007

12th STD -

Sarawati Vidya Mandir
Puranpur, Pilibhit, UP
01.2002

10th STD -

Saraswati Vidya Mandir
Puranpur, Pilibhit. UP
01.2000

Skills

  • SAP ABAP
  • CRM Techno-Functional
  • CRM Web Client User Interface
  • BSP Programming
  • Integration of CRM system with SAP IS-U system
  • Middleware
  • Replication
  • ABAP RESTful Application Programming
  • SAP IS-U – CS Module
  • S/4 HANA for Customer Management
  • SAP HANA
  • SAP C4C

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Advanced (C1)
Kannada
Intermediate (B1)
Marathi
Intermediate (B1)

Assets Training Material Document

  • Custom popup close in CRM Web IC
  • Reusable solutions of custom product proposal
  • Home Move and Closing custom pop-up in Accenture Reusable document repository
  • Digital transformation of Utility and CRM solution

Rewards Recognitions

  • 08/20/09, Rated as 'Consistent with Significantly above Peer Group [CSAPG]'
  • 08/24/10, Rated as 'Consistent with Significantly above Peer Group [CSAPG]'
  • Awarded 'Accenture Celebrates Excellence (ACE) Award' for outstanding performance in business operator section twice
  • Participated in CRM asset contest and selected in best three
  • Awarded during Synergy project for outstanding work in CRM/ISU
  • Recognized for fixing and delivering a CRM object 'Price Engine' in time and quality work

Personal Information

  • Date of Birth: 01/16/00
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Additional Skills Training

  • L1 Certification & training for Utilities
  • L2 Certification & Training for SAP CRM and utilities
  • Accenture Solution Delivery Academy (ASDA) Certification
  • SAP ABAP
  • SAP Workflow
  • SAP ISU Basic Functional Training
  • SAP CRM Technical and Functional training
  • SAP HANA HA100 and HA400 courses

Timeline

Sr. ERP Consultant and Architect

SAP LABS
05.2021 - Current

Techno functional Consultant and Team Lead

Origin Energy
03.2020 - 04.2021

Business Process Design Specification (BPDS), Functional Design Specification writing and Lead Reviewer

Sydney Water Corporation
01.2017 - 02.2020

Functional and Technical Design Specification writing and Lead Reviewer

The Associated Press
11.2014 - 12.2016

Functional and Technical Design Specification writing and Lead Reviewer

Philips Tradelink
07.2014 - 11.2014

ABAP/4 Programming, Technical/Functional Design writing

EDF Energy
04.2010 - 06.2014

ABAP/4 Programming, Tech Specs writing, Code Reviews

E.ON España
08.2009 - 04.2010

Technofunctional Analyst, ABAP/4 Programming

Accenture
07.2009 - 08.2009

ABAP/4 Programming, Tech Specification writing, Code Reviews

Synergy
06.2008 - 06.2009

ABAP/4 Programming, Tech. Specification writing

E.ON US
10.2007 - 06.2008

12th STD -

Sarawati Vidya Mandir

Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering

Vidya Vikas Institute of Eng. & Tech Mysore

10th STD -

Saraswati Vidya Mandir

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