Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Team Leader
Delhi Duty Free Services
Delhi
04.2018 - Current
Managing day to day sales targets of the Brand
Managing day to day merchandising of the Brand
Managing Quality assurance and Exceptional service standards
Following all the SOP’s as per the company’s norms and regulations
Coordinating with other teams to achieve sales targets and growth.
Operations Manager
AP Holiday INN
New Delhi
12.2016 - 10.2017
Managing day to day Business and Budgeting of the Hotel
Managing Digital Marketing and strategies
Managing the Corporate tie ups and entitlements
Managing Overall sales and inventory of the rooms
Recruitment and Training for the new members of the guest service team
Taking Care of Hotel revenue, profits and market share through new statistical ideas
Taking care of hotel brands loyalty scheme through several online portals Reviewing account information and charges with guests during check out.
Operations Manager
KSR Park Hotel
Hyderabad
05.2015 - 10.2016
Managing the Overall Business and Budgeting
Managing the Corporate tie ups and entitlements
Managing Overall sales and inventory of the rooms
Recruitment and Training for the new members of the guest service team
Taking Care of Hotel revenue, profits and market share through new statistical ideas
Taking care of hotel brands loyalty scheme through several online portals Reviewing account information and charges with guests during check out.
Operations Manager
Stallions Hotel
New Delhi
06.2011 - 07.2014
Handling Day to Day Operations of the hotel
Resolving every service related issues of the guests
Update the team members about the changes in hotel products, services, pricing and policies
Marketing and presentation on all OTA.
Front Office Executive
Cosy Group of Hotels
New Delhi
07.2009 - 03.2011
Taking Care of Day to Day Operations of the front Desk
Taking Care of the arrivals and check outs of the day
Taking Care of petty cash and cash & expenses Night Audits and making Reports
Education
Masters in Travel and Tourism Management - Marketing And Tourism Management,
IGNOU
04.2015
Post Graduation Diploma in Business Management - Finance, Public Relation,Sales ,Human Resource,
YMCA
05.2012
Political Science(Hons) - Economic Hons, Political Hons, History
Delhi University
05.2011
Intermediate - undefined
C.B.S.E. Board (Air Force Senior Secondary School)
Skills
Client Service
Organisational Experience
04/2018, Present, Delhi Duty Free Services, Brand Ambassador, Managing day to day sales targets of the Brand, Managing day to day merchandising of the Brand, Managing Quality assurance and Exceptional service standards, Following all the SOP’s as per the company’s norms and regulations, Coordinating with other teams to achieve sales targets and growth
12/2016, 10/2017, AP Holiday INN, Operations Manager, Managing day to day Business and Budgeting of the Hotel, Managing Digital Marketing and strategies, Managing the Corporate tie ups and entitlements, Managing Overall sales and inventory of the rooms, Recruitment and Training for the new members of the guest service team, Taking Care of Hotel revenue, profits and market share through new statistical ideas, Taking care of hotel brands loyalty scheme through several online portals, Reviewing account information and charges with guests during check out
05/2015, 10/2016, KSR Park Hotel, Operations Manager, Managing the Overall Business and Budgeting, Managing the Corporate tie ups and entitlements, Managing Overall sales and inventory of the rooms, Recruitment and Training for the new members of the guest service team, Taking Care of Hotel revenue, profits and market share through new statistical ideas, Taking care of hotel brands loyalty scheme through several online portals, Reviewing account information and charges with guests during check out
06/2011, 07/2014, Stallions Hotel, Operations Manager, Handling Day to Day Operations of the hotel, Resolving every service related issues of the guests, Update the team members about the changes in hotel products, services, pricing and policies, Marketing and presentation on all OTA
07/2009, 03/2011, Cosy Group of Hotels, Front Office Executive, Taking Care of Day to Day Operations of the front Desk, Taking Care of the arrivals and check outs of the day, Taking Care of petty cash and cash & expenses, Night Audits and making Reports
Personal Information
Date of Birth: 10/01/89
Gender: Male
Marital Status: Married
Disclaimer
I do hereby declare that the information and facts stated above are correct and complete to the best of my knowledge and belief.
Timeline
Team Leader
Delhi Duty Free Services
04.2018 - Current
Operations Manager
AP Holiday INN
12.2016 - 10.2017
Operations Manager
KSR Park Hotel
05.2015 - 10.2016
Operations Manager
Stallions Hotel
06.2011 - 07.2014
Front Office Executive
Cosy Group of Hotels
07.2009 - 03.2011
Masters in Travel and Tourism Management - Marketing And Tourism Management,
IGNOU
Post Graduation Diploma in Business Management - Finance, Public Relation,Sales ,Human Resource,
YMCA
Political Science(Hons) - Economic Hons, Political Hons, History
Delhi University
Intermediate - undefined
C.B.S.E. Board (Air Force Senior Secondary School)
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