Rajeev Sumankant
Summary
A detail-oriented professional adept at making critical decisions, managing deadlines, and conducting team review with expertise in analysis and quantitative problem-solving, dedicated to driving company growth and implementing improvements.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
AVP -Ops & Supply
Yes Madam
Mumbai
02.2026 - Current
- Led end-to-end supply strategy, scaling partner network across cities through structured acquisition channels
- Built and optimized partner lifecycle (onboarding → training → retention), improving productivity and reducing churn
- Drove core marketplace metrics (utilisation, acceptance, fulfilment SLAs, NPS) ensuring strong customer experience
- Owned city P&L, optimizing incentives, reducing cost per order and improving unit economics
- Built data-driven ops engine with dashboards, WTD/MTD reviews and performance interventions
- Led ground operations & expansion, managing city teams and launching new markets/categories
City Head - Operations & Sales
Cars24
Mumbai & Gujrat
09.2024 - 01.2026
- Led multi-city operations across Mumbai & Gujarat, ensuring seamless coordination between sales, refurbishment, and city teams.
- Managed end-to-end refurbishment with 50+ vendors per city, driving quality, TAT, and cost optimisation.
- Improved operational efficiency through process standardisation, audits, and strict SLA management.
- Oversaw ~350 car deliveries/sales per month with smooth pre-delivery flow and customer-ready quality.
- Strengthened city operations through manpower planning, daily reviews, inventory flow, and SOP compliance.
- Leveraged data insights to optimise pricing, repair decisions, and overall resource utilisation.
- Achieved higher margins (₹68,000/car), improved STR (1.9 to 3.2–3.3), and maintained 65%+ VAS attach rate.
City Business Head
Dunzo
Mumbai
11.2023 - 09.2024
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored staff performance and developed improvement plans.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
Head Of Operations DD/D4B/Marketplace
Dunzo
04.2022 - 11.2023
- Set and achieve short- and long-term goal for growth & profitability for the city
- Complete ownership of city's P&L and managing jointly with central operations & marketing teams
- Build and work a team to grow partners and users for the city
- Plan and execute new products and features to unlock use cases for Dunzo users and partners
- Sole ownership of city specific and local regulatory requirements
- Identify and communicate product/process requirements to internal teams across engineering, product and central business teams
- Manage growth and performance of individuals in the city team
- Perform regular data analysis to find areas of Improvement
Regional Head – Hotel Operations , Revenue & BD
FabHotels
Maharashtra , Gujrat , MP & Goa
04.2019 - 04.2022
- Grew hotel network from 150 to 300 properties in 3 years by handling contracting and onboarding across new cities.
- Built strong hotel owner relations and shifted contracts from fixed payouts to revenue share, improving margins.
- Managed vendors and partners to ensure smooth operations and service quality.
- Collaborated with OTAs like Goibibo & MMT; set up a central guest feedback system to boost ratings.
- Expanded offline travel agent (B2B) network to drive group and corporate bookings.
- Resolved guest issues from reviews through staff training and partner coordination.
- Boosted revenue through walk-in and owner-led bookings without extra marketing spend.
- Handled P&L for hotels, improving ARR from ₹2100 to ₹3200 through pricing and upgrades.
- Launched premium stays by partnering with 5-star hotels across India and abroad.
- Secured quarantine bookings during COVID via tie-ups with BMC and GMC.
- Partnered with AAI to drive direct bookings from airports to FabHotels.
General Manager - Expansion & Operations
OYO Rooms
Mumbai, Ahmedabad
05.2017 - 04.2019
- Ensured guest experience met brand standards across Townhouse and Flagship hotels
- Handled full P&L responsibilities and improved profitability through local demand channels
- Scaled OYO’s SOB model from 5 to 50+ properties across Mumbai and Ahmedabad
- Onboarded 100+ hotels and service apartments under revenue-sharing, lease, and management contract models
- Led hotel renovations with the project team as per brand guidelines
- Built strong relationships with hotel owners to ensure smooth operations
- Renegotiated low-performing deals based on recent business performance
- Improved operational efficiency using time and motion studies to reduce staffing needs
- Boosted city-level profitability through OTA and local travel agent partnerships
Quality Assurance Manager - BD & Ops
Treebo Hotels
Mumbai, Ahmedabad, Chennai, Aurangabad
08.2015 - 05.2017
- Conducted quality audits of hotels before and after onboarding to ensure adherence to brand SOPs
- Monitored and improved guest satisfaction scores through analysis of Web/App feedback, B2B client inputs, and OTA reviews and ratings
- Initiated hotel partnerships on a revenue-sharing model in Mumbai, starting from ground zero
- Successfully scaled the portfolio from 0 to 50+ live properties (hotels and serviced apartments) by March 2017
- Led end-to-end onboarding, branding, and operational setup to establish Treebo’s presence in the region
Assistant Front Office Manager - Hotel Marine Plaza (Sarovar Group of Hotels)
Sarovar Group of Hotels
Senior Front Office Executive
Hotel Sahara Star - Sahara India
Front Office Executive
ITC Grand Central - ITC Hotels
Education
Bachelor’s Degree in Hospitality and Hotel Administration -
IGNOU, IHM Jodhpur
01-2011
HSC -
Thakur College of Science & Commerce, Mumbai
01-2008
SSC -
Thakur Vidya Mandir, Mumbai
01-2006
PGDM - Operations & Supply Chain Management
IMT Ghaziabad
Leadership Program - Corporate and Public Leadership Program in VUCA World - IIM Indore
IIM Indore
Skills
- Contracting
- Negotiation
- Leadership
- Vendor Management
- Sourcing
- Analytics
- Communication
- Strategy
- Team Building
- Travel Readiness
- Adaptability
- Multitasking
- Execution
- Planning
- ProblemSolving
Languages
English
Hindi
Marathi
Certification
- Tourism Sector Studies - IGNOU Noida
Hobbies and interests
- Chess
- Photography
- Cricket
Timeline
AVP -Ops & Supply
Yes Madam
02.2026 - Current
City Head - Operations & Sales
Cars24
09.2024 - 01.2026
City Business Head
Dunzo
11.2023 - 09.2024
Head Of Operations DD/D4B/Marketplace
Dunzo
04.2022 - 11.2023
Regional Head – Hotel Operations , Revenue & BD
FabHotels
04.2019 - 04.2022
General Manager - Expansion & Operations
OYO Rooms
05.2017 - 04.2019
Quality Assurance Manager - BD & Ops
Treebo Hotels
08.2015 - 05.2017
Assistant Front Office Manager - Hotel Marine Plaza (Sarovar Group of Hotels)
Sarovar Group of Hotels
Senior Front Office Executive
Hotel Sahara Star - Sahara India
Front Office Executive
ITC Grand Central - ITC Hotels
Bachelor’s Degree in Hospitality and Hotel Administration -
IGNOU, IHM Jodhpur
HSC -
Thakur College of Science & Commerce, Mumbai
SSC -
Thakur Vidya Mandir, Mumbai
PGDM - Operations & Supply Chain Management
IMT Ghaziabad
Leadership Program - Corporate and Public Leadership Program in VUCA World - IIM Indore
IIM Indore