Rajeev Chawla
Jaipur
Summary
Accomplished Team Leader at Activant Solutions, with expertise in quality assurance and client engagement. Spearheaded initiatives that enhanced customer satisfaction by 20%. Proficient in SQL and Power BI, with a proven track record in training and mentoring teams. Adept at problem-solving and project management, driving continuous improvement and operational excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Leader
Activant Solutions Pvt Ltd
Jaipur
02.2023 - 02.2025
- Trained new employees on company policies and operational procedures.
- Reviewing chats and emails to ensure quality and consistency in customer communications.
- Led team meetings to align on project goals and expectations.
- Mentored junior team members to enhance their skills and knowledge.
- Conducted meetings with clients to discuss improvements, implement modifications, and support overall business growth.
Quality Analyst
Activant Solutions pvt ltd
Jaipur
05.2022 - 02.2023
- Reviewing chats and emails to ensure quality and consistency in customer communications.
- Established and maintained a strong quality culture, promoting continuous improvement and customer satisfaction.
- Managed PayPal-related cases, resolving issues promptly to maintain customer satisfaction.
- Conducted meetings with clients to discuss improvements, implement modifications, and support overall business growth.
Subject Matter Expert
Activant Solutions Private Limited
Jaipur
04.2021 - 05.2022
- Provided excellent service and attention to customers through phone conversations.
- Handled customer inquiries via live chat platform efficiently and professionally.
- Resolved technical issues by guiding customers through troubleshooting steps.
Education
Bachelor of Technology - Electrical Engineering
Jaipur National University
Jaipur , India 09.2016 - 07.2020
Skills
- Quality assurance
- Training and mentoring
- Problem solving
- Project management
- Client engagement
- Script development
- SQL
- Training implementation
- Power BI
- Invoicing
- English communication Skills
- Customer Account Management
- MS Office
- Advance Excel
- Japanese Language Skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Certification
- Certified Quality Analyst
- Certified in AI tools
- Certified in Python Using AI
- Certified in N4 Japanese Language Test
- Certified in AI Dashboards using Microsoft Power BI
Accomplishments
- 60 Days Training at 132 kv GSS.
- 45 Days Training at 220 kv GSS.
- Minor Project: Remote/Mobile Controlled ROBO Car.
- Major Project: Pedal Chargeable E-Rikshaw.
Timeline
Team Leader
Activant Solutions Pvt Ltd
02.2023 - 02.2025
Quality Analyst
Activant Solutions pvt ltd
05.2022 - 02.2023
Subject Matter Expert
Activant Solutions Private Limited
04.2021 - 05.2022
Bachelor of Technology - Electrical Engineering
Jaipur National University
09.2016 - 07.2020