Rajeeve Muthusamy
Senior Team Lead
Chennai
Summary
Forward-thinking Operations Specialist bringing results in transactional activity driven team as well as managing end to end Teams with my 8 years of expertise in AR process for US Medical billing. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in identifying trends, solutions using analytics and Brightree.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Team Leader
PROCHANT INDIA PVT LIMITED
01.2024 - Current
- Frequently inspected production & Quality area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications. Expert in creating AR plans in multiple aspects such as towards faster collection, towards control in backlog etc.
- Promoted high standards through personal example to help each member understand expected behaviors and standards, also been a member of suggesting core value development for the company.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Having experience of handling multiple clients and co-ordination the balance between multiple process.
- Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective based on the current trends in Markets.
- Reviewed, implemented and updated SOP related to team activities for future reference.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Produced weekly, daily and monthly activity reports and forecasts.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reduced operational costs through effective budget management and cost control measures.
Team Leader (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
4 2022 - 12.2023
- Supervising and leading a team of medical billing and accounts receivable professionals, providing guidance, feedback, and coaching as needed
- Being a tester of in house connect portal development in terms of helpful for the Team members to track their productivity, Quality and their allocation strategies to ensure the TAT is prioritized and management overview reports
- Ensuring compliance with all relevant regulations and guidelines related to medical billing, such as HIPAA, Medicare, and Medicaid
- Overseeing and managing the billing and collections processes, ensuring accurate and timely submission of claims and follow-up on unpaid or denied claims
- Analyzing data and metrics related to billing and accounts receivable to identify trends and areas for improvement, and implementing strategies to increase efficiency and effectiveness
- Collaborating with client about their requirements, specifications of the projects and resolve billing issues and ensure customer satisfaction
- Developing and implementing policies and procedures related to medical billing and accounts receivable, and ensuring team members are trained and knowledgeable on these processes
- Providing regular reports and updates to management and other stakeholders on team performance, billing trends, and any issues or challenges that arise
- Such as Denial Trend, 90+ AR Control, KPI reports, Collectable vs Non collectable.
- Staying up-to-date on industry developments and changes, and communicating these to the team to ensure compliance and best practices
- Handling escalated issues and complaints related to billing and accounts receivable, and working with team members to resolve them in a timely and effective manner
- Leading and participating in team meetings, trainings, and other professional development opportunities to promote ongoing learning and growth.
Assistant Team Leader (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
01.2019 - 03.2022
- Assisting the team lead in overseeing and managing a team of medical billing and accounts receivable professionals, providing support, guidance, and backup as needed
- Along with the above Job descriptions supportive methods.
Group Co-Ordinator (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
06.2017 - 12.2018
- Coordinating and managing the workflow and activities of a team of medical billing and accounts receivable professionals
- Assigning tasks and responsibilities to team members based on their skills and expertise, and monitoring their progress and performance
- Ensuring that all team members are meeting quality standards and maintaining consistent and accurate work.
Quality Analyst (Accounts Receivable (Probation))
PROCHANT INDIA PVT LIMITED
12.2016 - 05.2017
- Conducting quality assurance checks on medical billing and accounts receivable processes to ensure accuracy, completeness, and compliance with relevant regulations and guidelines
- Providing Assessment feedback and coaching to team members on their performance and identifying opportunities for improvement in their work
- Developing and implementing quality control policies and procedures related to medical billing and accounts receivable, and ensuring team members are trained and knowledgeable on these processes.
Senior Process Associate (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
06.2014 - 11.2016
- Serving as a subject matter expert on medical billing and accounts receivable processes, providing guidance and support to junior team members as needed
- Leading training sessions and mentoring junior AR Callers to ensure they are meeting performance metrics and goals
- Developing and implementing strategies to improve account resolution rates, increase efficiency, and reduce AR days
- Ensuring that all team members are meeting quality standards and maintaining consistent and accurate work.
Process Associate (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
12.2012 - 05.2014
- Making outbound calls to insurance companies, patients, and healthcare providers to follow up on unpaid or denied claims
- Reviewing and analyzing patient accounts to identify billing discrepancies, errors, and missing information including Verifying insurance coverage and eligibility for patients.
Help desk executive cum Admin
Maclellan Integrated services pvt Limited
01.2011 - 12.2012
- Clearing all administrative queries for Employees
- Making sure all the admin related tickets are fixed on TAT and reporting the status to the Management
- Initiating bridge calls between the India operations vs US Operations
- Maintaining the cab trip sheets through Verizon dashboard for billing approvals
- Maintaining the cost efficiency on billing associated to Cab, Stationary, Food, Maintenance and other expenses.
Education
B.Sc. (Computer Science) -
Guru Nanak College
06.2009 - 05.2012
HSC -
Kalaimagal Matriculation Higher Secondary School
06.2009 - 05.2009
SSLC -
Assisi Matriculation Higher Secondary School
06.2007 - 05.2007
Skills
Positive Attitude
Awards
- Team achievement
- Best Enterprise Client for Q1, Q3 & Q4 2022 & Q1 2023.
- Best Team for the Year 2019 & 2020
- Individual achievements.
- Covid Volunteer Hero
- Being a performer for most patient count in the Office
Disclaimer
The above furnished information is true to the best of my knowledge. Given an opportunity, I will work to the expectations and will grow along with the company.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved collection rate & control of 90+AR by completing effective AR plan developed with accuracy and efficiency.
- Resolved product issue through identifying trends and addressing as focused projects.
Additional Information
Being a part of giving suggestions, ideas & testing the in house connect portal platform to develop on web design, performance, developments and making it user friends by understanding the user level functionality and management level functionality and deliver a dashboard which can be helpful for Provider to manage their revenue cycle management effectively. Our unique proposition is a hybrid of human cognition, AI, and hyper-automation with a focus on home-based care.
Timeline
Senior Team Leader
PROCHANT INDIA PVT LIMITED
01.2024 - Current
Assistant Team Leader (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
01.2019 - 03.2022
Group Co-Ordinator (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
06.2017 - 12.2018
Quality Analyst (Accounts Receivable (Probation))
PROCHANT INDIA PVT LIMITED
12.2016 - 05.2017
Senior Process Associate (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
06.2014 - 11.2016
Process Associate (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
12.2012 - 05.2014
Help desk executive cum Admin
Maclellan Integrated services pvt Limited
01.2011 - 12.2012
B.Sc. (Computer Science) -
Guru Nanak College
06.2009 - 05.2012
HSC -
Kalaimagal Matriculation Higher Secondary School
06.2009 - 05.2009
SSLC -
Assisi Matriculation Higher Secondary School
06.2007 - 05.2007
Team Leader (Accounts Receivable)
PROCHANT INDIA PVT LIMITED
4 2022 - 12.2023
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