Rajeev Kumar Mishra
Retail
New Delhi
Summary
PURPOSE STATEMENT: Seeking assignments with a growth oriented organization of repute where I can enhance and use my selling, marketing, customer relationship and management skills for the benefit of organization and to excel in the field of sales, marketing and retail. CAREER CONSPECTUS A result oriented professional with over 15 years of comprehensive experience in: Retail Management Customer Relationship Management Team Management Operations Management My additional skills include: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence. Proactive attitude, capable of thinking in and out-of-the box, generating new design solutions and ideas.
Overview
16
16
years of professional experience
1
1
Language
4
4
Certificates
Work History
Retail Manager
Delhi Duty Free Services
New Delhi
01.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Daily team briefing and analyses fact and figurers, along with Asst.Operations Manager.
- Micro level approach towards business and KPI'S.
Assistant Operations Manager
Delhi Duty Free Services
01.2018 - 12.2022
- Responsible for maximize sales through proactive selling, and In-charge of growing and developing sales margin within the Department
- Duties include responsible for Target achievements handling a team of up to 40 sales and Brand Merchandisers,
- Develop and execute sales strategies, Maintain and strengthen a large portfolio of clients, Monitoring sales of products; enhancing the market share and improving the business operation
- Responsible for Inventory Management and shrinkage control
- Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan for the showroom.
- Monitored employee productivity and optimized procedures to reduce costs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
Team Leader
Intercraft PVT.LTD
Lucknow
01.2010 - 01.2014
- Design, implement and enforce procedures required to be able to grow the business with existing and new customers
- Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan
- Responsible for the Implementation of S.O.P process in across all business sections
- Planning, identifying, communicating and delegating key responsibilities and practices to the retail management team to ensure smooth flow of daily retail operations
- Responsible for the smooth operation maintaining timely service and deliveries
- Responsible for the training and development of the team
- Responsible guest satisfaction indices system of the outlet
- Have achieved a high indices rating through creation of better internal feedback system
- Responsible of deriving brands like (Versace, Burberry, Narciso Rodriguez, Hugo Boss,
- Cartier, D&G &Ferrari.
Brand Ambassador
Intercraft PVT.LTD
Lucknow
12.2007 - 12.2009
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Focus on high level of sales performance and great customer service.
Education
MBA -
B.A - undefined
Intermediate - undefined
undefined
Skills
Manage complex sales and marketing tasks at the practical levelWorking with business-to-business sales, Sales strategies, management and productDevelopment and implementing a company-wide go-to-market plan, working withAll departments to executeManaging the entire product line life cycle from strategic planning to tacticalActivitiesTo manage the Marketing Department Budget and delivery of all marketing activityWithin agreed budgetCOMPUTER SKILLSOperating System : Window 98/2000/XP, DOS, MS OfficeFinsql (Retail software)
Merchandising operations
Strategic selling
Business Development
Process and procedure development
Relationship building
Delegation
Scheduling
Employee reviews
Coaching and mentoring
Staff training/development
Certification
Global Top Performer Of The Year (Salvatore Ferragamo)
Accomplishments
- Supervised team of 120 staff members.
- Resolved product issue through consumer testing.
- Achieved Sales target through effectively helping with team
- Documented and resolved Performance which led to become Team Of The Year
.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Leader Of The Year (Delhi Duty Free Services)
09-2024
Retail Manager - Delhi Duty Free Services
01.2023 - Current
Global Top Performer Of The Year (Salvatore Ferragamo)
09-2019
Leader Of The Quarter
01-2019
Assistant Operations Manager - Delhi Duty Free Services
01.2018 - 12.2022
Team Leader - Intercraft PVT.LTD
01.2010 - 01.2014
Brand Ambassador - Intercraft PVT.LTD
12.2007 - 12.2009
Vinayaka Mission University - MBA,
Purvanchal University - B.A,
U.P Board - Intermediate,
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