Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Rajeev Kumar Mishra

Rajeev Kumar Mishra

Retail
New Delhi

Summary

PURPOSE STATEMENT: Seeking assignments with a growth oriented organization of repute where I can enhance and use my selling, marketing, customer relationship and management skills for the benefit of organization and to excel in the field of sales, marketing and retail. CAREER CONSPECTUS A result oriented professional with over 15 years of comprehensive experience in: Retail Management Customer Relationship Management Team Management Operations Management My additional skills include: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence. Proactive attitude, capable of thinking in and out-of-the box, generating new design solutions and ideas.

Overview

16
16
years of professional experience
1
1
Language
4
4
Certificates

Work History

Retail Manager

Delhi Duty Free Services
New Delhi
01.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Daily team briefing and analyses fact and figurers, along with Asst.Operations Manager.
  • Micro level approach towards business and KPI'S.

Assistant Operations Manager

Delhi Duty Free Services
01.2018 - 12.2022


  • Responsible for maximize sales through proactive selling, and In-charge of growing and developing sales margin within the Department
  • Duties include responsible for Target achievements handling a team of up to 40 sales and Brand Merchandisers,
  • Develop and execute sales strategies, Maintain and strengthen a large portfolio of clients, Monitoring sales of products; enhancing the market share and improving the business operation
  • Responsible for Inventory Management and shrinkage control
  • Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan for the showroom.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed and maintain operational guidelines for staff.

Team Leader

Intercraft PVT.LTD
Lucknow
01.2010 - 01.2014
  • Design, implement and enforce procedures required to be able to grow the business with existing and new customers
  • Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan
  • Responsible for the Implementation of S.O.P process in across all business sections
  • Planning, identifying, communicating and delegating key responsibilities and practices to the retail management team to ensure smooth flow of daily retail operations
  • Responsible for the smooth operation maintaining timely service and deliveries
  • Responsible for the training and development of the team
  • Responsible guest satisfaction indices system of the outlet
  • Have achieved a high indices rating through creation of better internal feedback system
  • Responsible of deriving brands like (Versace, Burberry, Narciso Rodriguez, Hugo Boss,
  • Cartier, D&G &Ferrari.

Brand Ambassador

Intercraft PVT.LTD
Lucknow
12.2007 - 12.2009
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Focus on high level of sales performance and great customer service.

Education

MBA -

Vinayaka Mission University

B.A - undefined

Purvanchal University

Intermediate - undefined

U.P Board

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Skills

Manage complex sales and marketing tasks at the practical levelundefined

Certification

Global Top Performer Of The Year (Salvatore Ferragamo)

Accomplishments

  • Supervised team of 120 staff members.
  • Resolved product issue through consumer testing.
  • Achieved Sales target through effectively helping with team
  • Documented and resolved Performance which led to become Team Of The Year

.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Leader Of The Year (Delhi Duty Free Services)

09-2024
Retail Manager - Delhi Duty Free Services
01.2023 - Current

Global Top Performer Of The Year (Salvatore Ferragamo)

09-2019

Leader Of The Quarter

01-2019
Assistant Operations Manager - Delhi Duty Free Services
01.2018 - 12.2022
Team Leader - Intercraft PVT.LTD
01.2010 - 01.2014
Brand Ambassador - Intercraft PVT.LTD
12.2007 - 12.2009
Vinayaka Mission University - MBA,
Purvanchal University - B.A,
U.P Board - Intermediate,
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Rajeev Kumar MishraRetail