Rajeev Kumar Mishra
Retail
New Delhi
Summary
PURPOSE STATEMENT: Seeking assignments with a growth oriented organization of repute where I can enhance and use my selling, marketing, customer relationship and management skills for the benefit of organization and to excel in the field of sales, marketing and retail. CAREER CONSPECTUS A result oriented professional with over 15 years of comprehensive experience in: Retail Management Customer Relationship Management Team Management Operations Management My additional skills include: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Managing Profitability Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence. Proactive attitude, capable of thinking in and out-of-the box, generating new design solutions and ideas.
Overview
16
16
years of professional experience
1
1
Language
4
4
Certificates
Work History
Retail Manager
Delhi Duty Free Services
New Delhi
01.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Daily team briefing and analyses fact and figurers, along with Asst.Operations Manager.
- Micro level approach towards business and KPI'S.
Assistant Operations Manager
Delhi Duty Free Services
01.2018 - 12.2022
- Responsible for maximize sales through proactive selling, and In-charge of growing and developing sales margin within the Department
- Duties include responsible for Target achievements handling a team of up to 40 sales and Brand Merchandisers,
- Develop and execute sales strategies, Maintain and strengthen a large portfolio of clients, Monitoring sales of products; enhancing the market share and improving the business operation
- Responsible for Inventory Management and shrinkage control
- Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan for the showroom.
- Monitored employee productivity and optimized procedures to reduce costs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
Team Leader
Intercraft PVT.LTD
Lucknow
01.2010 - 01.2014
- Design, implement and enforce procedures required to be able to grow the business with existing and new customers
- Responsible for creating and sustaining an environment of continuous learning and development to ensure sales growth and an effective succession plan
- Responsible for the Implementation of S.O.P process in across all business sections
- Planning, identifying, communicating and delegating key responsibilities and practices to the retail management team to ensure smooth flow of daily retail operations
- Responsible for the smooth operation maintaining timely service and deliveries
- Responsible for the training and development of the team
- Responsible guest satisfaction indices system of the outlet
- Have achieved a high indices rating through creation of better internal feedback system
- Responsible of deriving brands like (Versace, Burberry, Narciso Rodriguez, Hugo Boss,
- Cartier, D&G &Ferrari.
Brand Ambassador
Intercraft PVT.LTD
Lucknow
12.2007 - 12.2009
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Focus on high level of sales performance and great customer service.
Education
MBA -
B.A - undefined
Intermediate - undefined
undefined
Skills
Manage complex sales and marketing tasks at the practical levelundefined
Certification
Global Top Performer Of The Year (Salvatore Ferragamo)
Accomplishments
- Supervised team of 120 staff members.
- Resolved product issue through consumer testing.
- Achieved Sales target through effectively helping with team
- Documented and resolved Performance which led to become Team Of The Year
.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Leader Of The Year (Delhi Duty Free Services)
09-2024
Retail Manager - Delhi Duty Free Services
01.2023 - Current
Global Top Performer Of The Year (Salvatore Ferragamo)
09-2019
Leader Of The Quarter
01-2019
Assistant Operations Manager - Delhi Duty Free Services
01.2018 - 12.2022
Team Leader - Intercraft PVT.LTD
01.2010 - 01.2014
Brand Ambassador - Intercraft PVT.LTD
12.2007 - 12.2009
Vinayaka Mission University - MBA,
Purvanchal University - B.A,
U.P Board - Intermediate,
- ,