RAJEEV RANJAN KUMAR
PATNA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
CRM- Manager (Team Leader)
MANAPPURAM FINANCE LIMITED
THRISSUR
03.2024 - Current
- Developed strategies for improving the overall quality of the customer experience.
- Maintained accurate records of customer interactions and transactions.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Created reports summarizing customer feedback and complaints for management review.
- Assisted customers with inquiries via telephone, email, or online chat.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Provided guidance on how to handle difficult customers or situations.
BRANCH MANAGER | LAP
MANAPPURAM FINANCE LIMITED
PATNA
10.2022 - 03.2024
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
SALES HEAD |
MANAPPURAM FINANCE LIMITED
PATNA
07.2021 - 10.2022
- Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
- Engaged in direct selling activities when needed to close large deals or boost morale within the organization.
- Researched industry trends and consumer preferences to inform product development efforts.
- Created training programs for new sales employees.
- Monitored performance metrics to ensure targets were met.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Reviewed customer feedback from surveys and other sources to identify areas of improvement in customer service delivery.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Achieved company growth and brand development through market expansion and sales.
INTERNAL AUDITOR |
MANAPPURAM FINANCE LIMITED
ODISHA
02.2021 - 07.2021
- Identified trends in cost variances from budgeted figures through analysis of financial statements.
- Developed effective working relationships with all levels within the organization to facilitate communication between departments.
- Monitored status of identified issues, ensuring timely completion of corrective actions taken by management.
- Performed walkthroughs and tests of internal control systems to ensure accuracy and completeness of information reported.
- Provided guidance on technical accounting matters such as revenue recognition, inventory costing.
- Reviewed complex audit plans and risk assessment to identify potential areas of financial exposure.
- Worked with external audit professionals and prepared documentation of process evaluations.
- Drafted audit reports to display findings.
- Addressed and resolved audit issues.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
BRANCH HEAD | GOLD LOAN
MANAPPURAM FINANCE LIMITED
BUXAR
10.2019 - 02.2021
- Collaborated with other departments to develop strategies to improve customer satisfaction levels.
- Prepared monthly progress reports on key performance indicators related to gold services customers.
- Provided coaching, training, and mentoring to ensure quality customer service delivery.
- Managed client accounts including billing inquiries, account updates.
- Good team, coordinate. & Marketing for Business
- Excellent analytical and problem-solving.
- Knowledge of KYCs, policy, and procedure.
- Checking gold as per company policy.
- Ensured that all customer inquiries were resolved within agreed upon timeframes.
- Resolved escalated issues from customers in a timely manner.
- Created reports on customer feedback, trends, and other relevant data.
ASSISTANT BRANCH HEAD |
MANAPPURAM FINANCE LIMITED
PATNA CITY
04.2018 - 10.2019
- Provided guidance on complex customer inquiries or transactions requiring specialized knowledge.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Developed marketing plans for new products or services to increase sales revenue at the branch level.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism.
- Prepared monthly financial statements including balance sheets, income statements, cash flow projections and budget analysis reports.
- Performed periodic audits of accounts receivable records to ensure accuracy of information.
- Picking cash from the customer and arranging it as per the circular.
- Analyzing the profile as per policy, as well as customer KYC.
- Maintained accurate records of customer accounts and transactions.
- Verified cash by balancing cash drawers and maintaining cash count records.
CASHIER |
MANAPPURAM FINANCE LIMITED
PATNA
08.2017 - 04.2018
- Balanced daily transactions on a computerized point-of-sale system.
- Handling cash and ensuring that it is equal to the system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash and check.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Analyzing the profile as per policy, as well as customer KYC.
Education
BACHELOR OF SCIENCE - GENERAL (B.Sc)
PARBHUNATH COLLEGE
PARSA SARAN BIHAR11-2015
OTHER QULIFICATION
ADCA Computer Course.
01-2012
INTERMEDIATE(I.Sc) - I.Sc
M L COLLEGE
MARAR DIGHARA PARSA SARAN BIHAR06-2011
MATRIC - GENERAL
HIGH SCHOOL PARSA
PARSA SARAN BIHAR07-2009
Skills
- Good Customer Service
- Business Development
- Competitor Analysis
- Employee Development
- Campaign Management
- Customer Support
- Customer Retention Strategies
- Competitor Analysis
- Organizational Skills
- Business development expertise
- Good Customer Service
- Staff Management
- Customer Relationship Management
- Key Performance Indicators
- Marketing
- Sales management
- Team Development
- Recruitment and hiring
- Operations
Languages
HINDI
First Language
English
Upper Intermediate (B2)
B2
PERSONAL INFORMATION
- Name: - : Rajeev Ranjan Kumar.
- Father Name: -: Mr. Vijay Kumar Chaudhary
- Date of birth: - : 16/04/1994.
- Marital Status: - : Married.
- Nationality : - : Indian.
- Religion: - : Hindu.
- Gender: - : Male.
- Hobbies & Interested : -: Playing Cricket.
- Language Known: -: Hindi & English.
- Alternate Number : -: 7004226326
- G Mail Id :-: rajeev841219@gmail.com
- Officel Mail Id :-: 335024@manappuram.com,
DECLARATION
- I am, hereby declare that all the information furnished above are true to the best of my knowledge.
Signature
Rajeev .
Timeline
CRM- Manager (Team Leader)
MANAPPURAM FINANCE LIMITED
03.2024 - Current
BRANCH MANAGER | LAP
MANAPPURAM FINANCE LIMITED
10.2022 - 03.2024
SALES HEAD |
MANAPPURAM FINANCE LIMITED
07.2021 - 10.2022
INTERNAL AUDITOR |
MANAPPURAM FINANCE LIMITED
02.2021 - 07.2021
BRANCH HEAD | GOLD LOAN
MANAPPURAM FINANCE LIMITED
10.2019 - 02.2021
ASSISTANT BRANCH HEAD |
MANAPPURAM FINANCE LIMITED
04.2018 - 10.2019
CASHIER |
MANAPPURAM FINANCE LIMITED
08.2017 - 04.2018
BACHELOR OF SCIENCE - GENERAL (B.Sc)
PARBHUNATH COLLEGE
OTHER QULIFICATION
ADCA Computer Course.
INTERMEDIATE(I.Sc) - I.Sc
M L COLLEGE
MATRIC - GENERAL
HIGH SCHOOL PARSA
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