Summary
Overview
Work History
Education
Skills
Languages
Timeline
Rajen Mi So

Rajen Mi So

Alibag

Summary

Skilled Area Manager with experience mentoring and directing new team members.

Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.

Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Area Manager

PrivyStays
Alibag
04.2024 - Current
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Monitored and evaluated district performance to ensure goals were met.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Resolved conflicts between employees or customers in a professional manner.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Property Manager

Getaway Stays Private Limited
Alibag
08.2022 - 04.2024
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Provide best services to all the guests.

Customer Service Executive & Property Manager

Ekostay Private Limited
Alibag
03.2022 - 08.2023
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Provided technical support when necessary to resolve complex problems.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Responded promptly to emails sent by customers seeking assistance.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Ensured that all customer queries were handled quickly and professionally.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Data Entry Operator

Tech Mahindra
Mumbai
02.2020 - 06.2022
  • Verified accuracy of data entered by comparing it to source documents.
  • Performed basic administrative duties such as filing, copying, scanning.
  • Created spreadsheets to track customer orders and shipping information.
  • Updated existing data records and deleted unnecessary files.
  • Generated reports based on collected data for management review purposes.
  • Organized paper documents into digital filing system for easy access.
  • Inputted customer data into computer database accurately and quickly.
  • Maintained confidentiality of sensitive information while entering data into system.
  • Maintained accurate logs of all activities performed in the course of daily work.
  • Reviewed source documents for completeness prior to entering them into the database.
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Managed workflow processes related to document management tasks efficiently.

Discovery Agent

Aircheck Indian Private Limited
Mumbai
03.2019 - 01.2020
  • Provided customer service to clients through phone and email communication.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Ground Staff Member

Indigo Airlines
Mumbai
05.2016 - 11.2018
  • Assisted disabled passengers with boarding and disembarking from aircrafts.
  • Ensured efficient loading of cargo into planes according to safety protocols.
  • Monitored fueling processes of planes while adhering strictly to safety regulations.
  • Maintained communication between ground staff members during shift changes to ensure smooth transition of duties.
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
  • Handled complaints from customers regarding services or products related to the company's operations.
  • Assisted in loading food supplies onto aircrafts according to specifications set forth by airlines.
  • Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.

Guest Service Associate

Travel Food & Services
Mumbai
06.2014 - 04.2016
  • Upheld company policies and procedures while ensuring compliance with safety regulations.
  • Developed strong relationships with repeat customers through positive interactions.
  • Conducted regular checks of lobby areas to ensure they are properly maintained.
  • Assisted guests with luggage storage or retrieval needs.
  • Ensured that all guest inquiries were answered promptly and accurately.

Property Manager

Getaway Stays Private Limited

Education

Bachelor of Arts - History

Mumbai University, Mumbai, MH
05-2016

High School Diploma -

Jawahar Navodaya Vidyalaya, Itanagar, AR
04-2012

Skills

  • Supply Chain Management
  • Relationship building and management
  • Operations Management
  • Order Management
  • Controlling costs
  • Staff Development
  • Quality Assurance
  • Business Development
  • Staff Management
  • Customer Relationship Management
  • Vendor Management
  • Staff Training and Development
  • Resource Allocation
  • Operations
  • Staff Training
  • Recruitment and hiring
  • Staff Recruiting
  • Staff Supervision

Languages

English
Advanced
C1
Hindi
Beginner
A1
Nepali
Beginner
A1
Assamese
Beginner
A1

Timeline

Area Manager - PrivyStays
04.2024 - Current
Property Manager - Getaway Stays Private Limited
08.2022 - 04.2024
Customer Service Executive & Property Manager - Ekostay Private Limited
03.2022 - 08.2023
Data Entry Operator - Tech Mahindra
02.2020 - 06.2022
Discovery Agent - Aircheck Indian Private Limited
03.2019 - 01.2020
Ground Staff Member - Indigo Airlines
05.2016 - 11.2018
Guest Service Associate - Travel Food & Services
06.2014 - 04.2016
Property Manager - Getaway Stays Private Limited
Mumbai University - Bachelor of Arts, History
Jawahar Navodaya Vidyalaya - High School Diploma,

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