Rajen Thapa
Bengaluru
Summary
To work in a firm with professional work driven environment where I can utilize and apply my knowledge, skills which would enable me to grow while fulfilling organizational goals.Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication.
Overview
10
10
years of professional experience
Work History
T E a M L E a D E R
Ieltsmaterial.com
Bengaluru
11.2023 - Current
- Organizing the work in very smooth way
- Communicating goals to the team member
- Keeping escalation below 4%
- Handling clients of more then 500
- Creating new business opportunities
- Assisting team member to sort out any kind of escalation
- Leading by example
- Conducting training of team members to maximize their potential
- Creating a pleasant working environment that inspires the team
Relationship Manager
Ieltsmaterial.com
Bengaluru
07.2022 - 10.2023
- Point of contact for customer for any sort of queries
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions
- Generated new business by executing strategic campaigns and proactively cold calling customers
- Exceeded revenue goals through upselling and offering reliable and responsive service
- Boosted client satisfaction by monitoring and continuously improving service delivery
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships
- Handling different sort of escalation
Sr.Duty Manager
Davanam Sarovar Portico Suites
Bengaluru
07.2021 - 06.2022
- Handling Team of around 15 people
- Providing training to the new Joiners
- Taking care of entire front office operations
- Taking care of guest request/ complaint and solving on time
- Preparing excel reports needed for higher management
- Building strategies to improve the hotel ranking & revenue.
Duty Manager
Fortune Park JP Celestial
Bengaluru
12.2019 - 04.2021
- Managed and motivated large teams of staff to deliver against daily operational targets
- Coached and mentored junior staff, developing confidence and competence for improved service delivery
- Directed teams handling various operations in fast-paced environments
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys
- Prepared statements detailing operational detail and key performance indicators.
Front Office Executive
Escape Hotel & Spa
Bangalore
03.2016 - 11.2019
- Resolved guest issues promptly to improve customer experience
- Processed customer payments when required
- Established customer experience strategy in collaboration with Hotel Manager
- Coordinated and allocated tasks of housekeeping team daily.
Front office Associate/Supervisor
Davanam Sarovar Portico Suites
Bengaluru
05.2014 - 02.2016
- Identified and resolved customer needs promptly and efficiently
- Received, routed and distributed incoming mail and parcels
- Answered telephone calls to offer information, direct callers and take messages
- Organised fair access to office facilities, resources and supplies
- Supported office operations by taking on ad-hoc clerical duties.
Education
Bachelor of Arts - Humanities
Indira Gandhi National Open University
01.2021
Higher Secondary Education - Bio-Science
Govt Sr.Seconday School
01.2010
10th Standard - Science
Govt Secondary School Ribdi
01.2008
Skills
- Accountable
- Good co-ordination
- Confident and Good Communication skills
- Adaptable and Patience
- Relationship building and management
- Self-Motivated
- Comfortable with MS Office, Google sheets (Word, Excel and PowerPoint Presentation)
- IDS
- WINHMS
- MYCLOUD
- Fair knowledge about hardware and trouble shooting
- Problem Solving (Root Cause Analysis)
Accomplishments
- Received spot award for best performer of the month
- Received sales sprint award of the quarter
- Received Limitless performer of the quarter
Languages
- English
- Hindi
- Nepali
Timeline
T E a M L E a D E R
Ieltsmaterial.com
11.2023 - Current
Relationship Manager
Ieltsmaterial.com
07.2022 - 10.2023
Sr.Duty Manager
Davanam Sarovar Portico Suites
07.2021 - 06.2022
Duty Manager
Fortune Park JP Celestial
12.2019 - 04.2021
Front Office Executive
Escape Hotel & Spa
03.2016 - 11.2019
Front office Associate/Supervisor
Davanam Sarovar Portico Suites
05.2014 - 02.2016
Bachelor of Arts - Humanities
Indira Gandhi National Open University
Higher Secondary Education - Bio-Science
Govt Sr.Seconday School
10th Standard - Science
Govt Secondary School Ribdi
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