To secure a position in e-com sector that would offer practical learning & self growth & desire to work with a professionally managed organization with utmost sincerity and dedication towards my work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spoke Incharge
Akshayakalpa farms and foods
12.2021 - Current
Ensure Sorting Delivery Executive arrives on time for stock receiving and collects the stock against the indent
Ensure Stock segregation happens before all delivery executives come to the spoke for pick up of stock for their deliveries – Talk to Sorting Delivery executive
Communicate New deliveries for the day to each Delivery Executive and clarify the location if Delivery executives have doubts
Daily monitor – Delivery Executives arriving on time and leaving the spoke for deliveries by 4:15AM
Track deliveries on App-backend – Photo upload at Spoke, Delivery timings, Delivered Not Delivered Status, PODs if any
On-time deliveries - Speak to Delivery Executives if you find them getting late on the route and ensure on-time deliveries
Co-ordinate - with AIs on customer complaints
Co-Ordinate with Re-Delivery Executive to deliver in case of customer complaints and Damages
Track New customer delivery report by Delivery Executive – Clearly Marked Delivered/Not Delivered daily and take corrective action to make sure 100% delivery rate
Ensure spoke is cleaned everyday according to Spoke maintenance checklist
Assign customers to the right DE route
Confirm with Delivery Executives on next day attendance
Route planning on App backend before 8PM
Enforce app usage by every Delivery Executive in the spoke
Audit the Spoke - Stock receiving and DE performance (Route efficiency, App adherence) and Spoke maintenance, enforce Audit observations on the SDE, RDE and Des
Manage Spoke supplies – List to AI
Signoff the business requirements for Spoke development
Plan DB hiring as per the business requirements signed off at the beginning of the month.
Prosses Associate
Amazon
01.2019 - 02.2021
Monitoring In bond and Out bond processing
Responsible for daily floor activities and team management
Audits to ensure there is no lost Shipments
Responsible for Cash collections from FE’s
Maintaining Team member’s roster
Monitoring FE’s on roots
Training FE’s regarding updates
Analyze performances of both individual / Team
Work on Reports, People Management and Performance Management.
Station Support
Amazon
06.2017 - 12.2018
Monitoring In bond and Out bond processing
Responsible for daily floor activities and team management
Audits to ensure there is no lost Shipments
Responsible for Cash collections from FE’s
Maintaining Team member’s roster
Monitoring FE’s on roots
Training FE’s regarding updates
Analyze performances of both individual / Team
Work on Reports, People Management and Performance Management.
Trainer
Domino’s
01.2016 - 05.2017
Stock Monitoring
Responsible for daily floor activities and team management
Delivery vehicles maintenance on daily basis
Maintaining Team member’s roster
Monitoring FE’s on roots
Training FE’s regarding intime deliveries
Responsible for Cash collections from FE’s
Analyze performances of both individual / Team
Work on Reports, People Management and Performance Management.
Team Member
Domino’s
07.2015 - 12.2015
Stock Monitoring
Responsible for daily floor activities and team management
Delivery vehicles maintenance on daily basis
Maintaining Team member’s roster
Monitoring FE’s on roots
Training FE’s regarding intime deliveries
Responsible for Cash collections from FE’s
Analyze performances of both individual / Team
Work on Reports, People Management and Performance Management.