Rajendra Baisane
Key Account Manager
Mumbai
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Key Account Manager / Operation Team Manager
Trackon viable Logistics
04.2025 - Current
- Developed strategic account plans that enhanced customer satisfaction and strengthened long-term partnerships with key clients.
- Managed a portfolio of high-value accounts, consistently identifying upselling opportunities that contributed to revenue growth.
- Conducted regular performance reviews and provided coaching to team members, fostering a culture of continuous improvement and accountability.
SME
Infosys Limited
01.2021 - 12.2024
- Led cross-functional teams to implement process improvements, resulting in increased operational efficiency and reduced turnaround times.
- Developed training materials and conducted workshops to enhance team knowledge and ensure adherence to best practices.
- Analyzed user feedback to refine existing processes, significantly improving customer satisfaction and service delivery.
- Spearheaded initiatives that streamlined workflows, leading to improved project outcomes and higher team productivity.
- Technical proficiency in AD, VPNs, OKTA, BitLocker, and McAfee
- High attention to quality, compliance, and process accuracy
- Strong communication and client-interaction abilities
SME
Tech Mahindra
10.2024 - 10.2024
- Collaborated with stakeholders to define project requirements, ensuring alignment with strategic goals and successful execution.
- Mentored junior staff on industry best practices, fostering a culture of continuous improvement and professional development.
- Engaged in data analysis to support decision-making processes, optimizing resource allocation and project planning.
- Facilitated meetings to drive stakeholder engagement, resulting in enhanced communication and stronger project alignment.
Senior Executive
Wipro Pty Ltd.
08.2017 - 11.2021
- Provided assistance for client issues related to internet services, mobile numbers, and network disruptions.
- Resolved telecom-related queries by analyzing service faults, and coordinating with backend teams.
- Ensured timely communication and resolution for escalated customer issues.
- Delivered basic desktop support to employees for system hardware and software issues.
Sales force executive
NILONS
09.2016 - 06.2017
- Analyzed market trends and competitor activities to identify new business opportunities and inform product development initiatives.
- Established strong relationships with key clients, fostering loyalty and driving repeat business through tailored service offerings.
Education
BE - BE
D Y Patil College of Engineering, Ambi SPPU
Ambi, India01.2019
Diploma - Information technology
Nutan Maharashtra vidya polytechnic MSBTE
Pune01.2013
Skills
Skilled in Microsoft Office tools
Training program creation
Effective troubleshooting abilities
Operational streamlining
Effective issue resolution skills
Strategic client relationship management
Collaborative team management
Client service optimization
Undertaking
This is to state that information furnished above is true and correct to my knowledge and understanding.
Timeline
Key Account Manager / Operation Team Manager
Trackon viable Logistics
04.2025 - Current
SME
Tech Mahindra
10.2024 - 10.2024
SME
Infosys Limited
01.2021 - 12.2024
Senior Executive
Wipro Pty Ltd.
08.2017 - 11.2021
Sales force executive
NILONS
09.2016 - 06.2017
Diploma - Information technology
Nutan Maharashtra vidya polytechnic MSBTE
BE - BE
D Y Patil College of Engineering, Ambi SPPU