RAJENDRA BEHERA
Head Customer relations-B2B Sales
Lucknow
Summary
Dynamic Sales and Operations professional with over 19 years of experience in the grey cement industry, Hardworking and passionate job seeker with strong organizational skills eager to secure Leadership position. Ready to help team achieve company goals with exceptional interpersonal skills, effective time management, and problem-solving expertise. As Head of Customer Relations (AGM-B2B, Sales & Operations) at M/S UltraTech Cement Limited, a unit of the Aditya Birla Group, managed a Grey Cement-B2B valued at ₹500-₹600 crore annually, along with a strong background in leading a robust RMC business with a dedicated team of over 100 personnel. Proven ability to streamline operations across manufacturing, production planning, logistics, and after-sales service while effectively managing utility costs and inventory. Recognized for a proactive management style that fosters collaboration among cross-functional teams and excels in identifying challenges to implement innovative solutions while maintaining an organized and dependable approach to managing multiple priorities.
Overview
19
19
years of professional experience
1
1
Language
Work History
Head Customer Relations
M/S Ultratech Cement Limited
11.2023 - Current
I lead and manage the Grey Cement B2B sales and operations for the Awadh and Kashi regions (Lucknow, UP), followed by proven performance in Grey Cement B2B sales and operations for the state of Odisha. I am accountable for the following major activities.
- Achieving Sales and Operations Budget
- Achieving the Targeted NCR, SOB and NOD.
- Delta's contribution with respect to competitors.
- Monitoring and cost controlling through optimized after-sales service.
- People development includes company engineers and specialists.
Skills:
- Key customer management through timely delivery of goods as per project requirements,
- Proven bill-to-bill account reconciliations, bad debt recovery, and secured business strategy.
Sales & Operation
M/S UltraTech Cement Limited (Unit- UltraTech Ready Mix Concrete)
11.2006 - 11.2023
I lead and manage the entire RMC business for Bhubaneswar City, where I am accountable for the following major activities.
- Achieving budgeted PBDIT.
- Achieving Sales and Operations Budget.
- Business expansion at a new location across the state of Odisha.
- After-Sales Service with Flawless Production.
- People development includes company engineers and specialists.
- Monitoring and cost controlling of variable costs.
Experienced professional with handling RMC projects, O&M, operations of commercial, captive, and trading business units.
Achievements-
- Turn around business in terms of sales and profitability.
- The best NOD was achieved of 20 days.
- Consistent PBDIT margin of 14%-15%.
Education
MBA - Marketing And Operations
04.2001 -
B.E. - Mechanical
06-2004
Intermediate - Science
01.1999
Matriculation -
01.1997
Skills
Customer service proficiency
Interests
Hobbies: Music, Driving, Cooking & Traveling
Timeline
Head Customer Relations - M/S Ultratech Cement Limited
11.2023 - Current
Sales & Operation - M/S UltraTech Cement Limited (Unit- UltraTech Ready Mix Concrete)
11.2006 - 11.2023
Utkal University - MBA, Marketing And Operations
04.2001 -
A.S.D College - Intermediate, Science
KIIT - B.E., Mechanical
Sri Aurobindo Purnanga Sikshya Kendra - Matriculation,