Microsoft Office
RAJENDRA CHANDEL
TERRITORY CUSTOMER SUPORT MANAGER
Bhubneshwar,OD
Summary
Diligent Manager with proven record of enhancing customer satisfaction and streamlining support processes. Managed team to deliver consistent, high-quality service and resolve customer issues efficiently. Demonstrated ability in team leadership and problem-solving.
Overview
9
9
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Territory Customer Support Manager
John Deere
Bhubneshwar, Odisha (Remote)
10.2023 - Current
- Managing end-to-end after-sales operations and delivering support to customers for outages and troubleshooting related to service, parts, and repair requirements.
- Liaising and coordinating with clients to understand their requirements, recommending the most viable solutions/products, and cultivating relationships for customer retention and repeat business.
- Acting as an escalation point, addressing client queries, and resolving them on priority, leading to the achievement of customer satisfaction metrics.
- Documenting and maintaining reports on day-to-day activities and submitting them to top management to facilitate decision-making.
- Evaluating the performance of the service execution team, ensuring that customer service standards are upheld and that service and spare parts targets are achieved.
Product & Service Trainer
Sewells MSXI
Chandigarh & Pune (Remote)
03.2021 - 10.2023
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Identified areas of improvement within the service department, conducting targeted training to address specific needs.
- Developed comprehensive training materials to support staff in understanding company policies and procedures.
- Maintained accurate records of employee progress throughout the duration of their training experience.
- Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.
- Trained and mentored 1400 new personnel hired to fulfill various roles.
Service Executive
Gromax (M&M Group)
Vadodara, India (Remote)
01.2020 - 03.2021
- Managing end-to-end after-sales operations, delivering support to customers for outages and troubleshooting related to service, parts, and repair requirements.
- Liaising and coordinating with clients to understand their requirements, recommending viable solutions/products, and cultivating relationships for customer retention and repeat business.
- Acting as an escalation point, addressing client queries, and resolving them promptly to achieve high customer satisfaction.
- Developing quotations for contracts, following up with customers, and finalizing deals.
- Acting as a key escalation point for client queries, prioritizing resolution efforts to ensure high levels of customer satisfaction.
Training Executive
Mahindra & Mahindra Farm Division
Nagpur, India
06.2017 - 01.2020
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
Maintenance Manager
Sandoz Pharmaceuticals
Mumbai, India
06.2016 - 05.2017
- Planned scheduled maintenance outages as part of preventive maintenance program. (HVAC)
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Education
Mechanical Engineering
SPPU
Pune06-2016
Skills
After-sales Service Operations
Client Relationship Management
Technical Support & Troubleshooting
Client Acquisition & Retention
Sales & Service Operations
Service Contract Negotiation & Management
Spare Parts Management & Procurement
Performance Evaluation & Team Leadership
Software
3D Design
Chat GPT
Content Creation
Certification
Expert Trainer By Skill India
Interests
Technology & Innovations
Artificial intelligence
Client Management
Timeline
Industrial Laws
10-2024
Territory Customer Support Manager
John Deere
10.2023 - Current
Product & Service Trainer
Sewells MSXI
03.2021 - 10.2023
Expert Trainer By Skill India
02-2021
Service Executive
Gromax (M&M Group)
01.2020 - 03.2021
Training Executive
Mahindra & Mahindra Farm Division
06.2017 - 01.2020
T1 Course By CFMTTI
05-2017
Maintenance Manager
Sandoz Pharmaceuticals
06.2016 - 05.2017
Advance Manufacturing Program
01-2016
CAD, Solid Works
03-2015
Mechanical Engineering
SPPU