Rajendra Khandare
Mumbai
Summary
Dynamic sales leader with extensive experience at HDFC Bank, excelling in business development and customer relationship management. Proven track record in enhancing service delivery and compliance, while effectively mentoring teams. Skilled in cross-selling strategies and conflict resolution, driving significant revenue growth and customer satisfaction.
Overview
18
18
years of professional experience
Work History
DVP (Regional Sales Manager)
INDUSIND Bank
Mumbai
07.2024 - Current
- Business development across the mapped portfolio in terms of trade fees and treasury income.
- Monitor closely the fund-based and non-fund-based limit utilization of all mapped customers.
- Keep close track of all compliance-related pendencies in EDPMS/IDPMS, and ensure to advise the clients to clear them within the time frame.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
AVP (Team Leader)
HDFC BANK
Mumbai
06.2023 - 06.2024
- Monitoring Exports, Letters of Credit, & Bank Guarantees.
- Led strategic initiatives to enhance customer experience and service delivery.
- Mentored junior staff on compliance standards and regulatory requirements.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Implemented process improvements for transaction management and service delivery.
Senior Manager
HDFC BANK
Mumbai
06.2019 - 06.2023
- Handling Letters of Credit and Bank Guarantees.
- Authorization of Export Regularization / Import high-value transaction.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Oversaw compliance with banking regulations and internal policies across departments.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
Senior Manager (Team Leader)
IndusInd Bank
Mumbai
05.2017 - 05.2019
- Handling buyers' credit, letters of credit, and bank guarantees.
- Taking care of import LC, collection bill payments.
- Meeting with clients at regular intervals.
- Led cross-functional teams to enhance customer service delivery.
Asst. Manager
Citi Bank
11.2015 - 05.2017
- Customer Owner, Export Operations, for Citibank, India.
- Servicing and retaining existing accounts of Platinum customers.
- Clients: Coca-Cola, Dabur, Gillette, Philips, Samsung, and Whirlpool.
- Manage relationships with RMs, client service teams, Product, Compliance, and Sales & Business Head.
Manager
Axis Bank Ltd
Mumbai
07.2015 - 10.2015
- Led team to ensure compliance with banking regulations and policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Deputy Manager
Axis Bank Ltd
Mumbai
07.2011 - 06.2015
- Monitored daily operations and ensured compliance with company policies and regulations.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
Asst. Manager
Axis Bank Ltd
Mumbai
10.2008 - 06.2011
- Coordinated team efforts to improve customer service operations.
- Managed daily branch activities and ensured compliance with regulations.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Office Assistant
Axis Bank Ltd
07.2007 - 08.2008
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Education
CITF - Certificate in International Trade Finance
10.2016
CDCS - Certificate in Documentary Credit Specialist
10.2015
CTF - Certificate in Trade Finance
07.2015
M.M.M - Marketing Management
LALA LAJPAT RAI Institute Of Management
Mumbai01.2013
M.com -
Mumbai University
Mumbai01.2009
B. Com -
Ambedkar college
Mumbai01.2007
XII -
Ambedkar College
Mumbai01.2004
X -
Nav Bharath Vidyalaya
Mumbai01.2002
Skills
- Business development
- Customer relationship management
- Conflict resolution
- Regulatory compliance
- Cross-selling strategies
- Customer engagement
- Team leadership
- Effective communication
- Customer support
- Product knowledge
- Team building
Personal Information
- Date of Birth: 06/24/87
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Overview
DVP (Regional Sales Manager), INDUSIND BANK, Mumbai, MAHARASHTRA, 18 Years of Trade finance Products Knowledge, Advisory Services, Communication Skills, Analytical Skills, Negotiation Skills, Compliance & Regulatory knowledge.
Professional Enhancements
- Finacle Knowledge
- FLEXCUBE
- SWIFT
- Trade Pro
- TRIMS
- MS-Office
- Typing @ 40 w.p.m
- Tally 9.0
Languages
English
First Language
Marathi
Proficient (C2)
C2
Timeline
DVP (Regional Sales Manager)
INDUSIND Bank
07.2024 - Current
AVP (Team Leader)
HDFC BANK
06.2023 - 06.2024
Senior Manager
HDFC BANK
06.2019 - 06.2023
Senior Manager (Team Leader)
IndusInd Bank
05.2017 - 05.2019
Asst. Manager
Citi Bank
11.2015 - 05.2017
Manager
Axis Bank Ltd
07.2015 - 10.2015
Deputy Manager
Axis Bank Ltd
07.2011 - 06.2015
Asst. Manager
Axis Bank Ltd
10.2008 - 06.2011
Office Assistant
Axis Bank Ltd
07.2007 - 08.2008
CITF - Certificate in International Trade Finance
CDCS - Certificate in Documentary Credit Specialist
CTF - Certificate in Trade Finance
M.M.M - Marketing Management
LALA LAJPAT RAI Institute Of Management
M.com -
Mumbai University
B. Com -
Ambedkar college
XII -
Ambedkar College
X -
Nav Bharath Vidyalaya
Similar Profiles
Debayan RoyDebayan Roy
Manager at Indusind BankManager at Indusind Bank
Karthikeyan GanesanKarthikeyan Ganesan
Solution Architect at IndusInd BankSolution Architect at IndusInd Bank
Ravi PatwaRavi Patwa
Area Sales Head at IndusInd BankArea Sales Head at IndusInd Bank
Sunil LalwaniSunil Lalwani
Regional Head-Emerging Corporate at Indusind BankRegional Head-Emerging Corporate at Indusind Bank
Navmita Das NandiNavmita Das Nandi
AVP Employee Engagement - Reward and Recognition at HSBCAVP Employee Engagement - Reward and Recognition at HSBC