Rajendra Khare

I am a results-oriented service management specialist with extensive experience in ITIL-aligned strategy execution, process improvement, and working with stakeholders. I lead a team of 10 members and focus on improving service management functions to boost operational efficiency and client satisfaction. Key Accomplishments: As a Service Management Lead, I led teams to resolve critical service disruptions, cutting incident resolution time by 40%.
Compliance & Reporting: I maintained compliance with contractual SLAs and KPIs through regular reporting and thorough analysis.

Operational Enhancements: Led monitoring initiatives through idea sharing, increasing operational effectiveness by 60%.
Knowledge Management: I am overseeing the creation, updates, and retirement of knowledge articles to keep the knowledge base accurate and current.
I am using project data to create detailed reports, sharing insights with senior management to support decision-making.
Client Recognition and Impact: I have made high-performance contributions across various project teams, receiving multiple client acknowledgments. My expertise resulted in my selection as the main contact for a crucial application team in India, which had a direct impact on revenue growth.

As a Senior Technical Support Associate, I played a key role in enhancing team performance and customer service excellence. I was responsible for training new team members, providing them with the necessary guidance to ensure a smooth transition into their roles. Serving as a Subject Matter Expert (SME), I offered expertise and technical insights to address complex issues efficiently. Additionally, I was part of the Level 2 Technical Support Team, where I assisted customers of a UK-based Internet Service Provider (ISP) in troubleshooting technical problems, ensuring timely and effective resolutions.