Rajendra Sethi
P2P Specialist
Chennai
Summary
Accounts Payable P2P Specialist. To work in globally competitive environments on challenging assignments, where I could learn and successfully deliver solutions to demanding problems. Maximize my team managing experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
P2P – Specialist
State Street HCL Services
01.2015 - 11.2021
- Review high volume invoices including processing, approvals & timely payment.
- Ensure Adherence to the established policies, procedures, and controls.
- Performing 3-way match where appropriate, to ensure invoices PO and receiving documents all reconcile appropriately.
- Monitor invoice approval workflows and resolve and exceptions or discrepancies.
- Review payment terms, priorities payments and co-ordinate with vendors for prompt resolution of payment related issues.
- Monitor GST and TDS related regulatory compliances associated with Vendor Payment
- Backing in Bank Reconciliation and vendor payments processing to achieve agreed TAT
- Successfully transitioned two process within India in 2018 & 2019.
- Handling queries for vendor statement reconciliation through calls and emails
- Manage Vendor relationships, including onboarding new vendors and maintaining vendor master data.
- Verify and approve all new requests/changes to the agreed business processes and policies whilst maintaining high levels of understanding, quality and accuracy.
- Ensure all requests contain the appropriate supporting documentation and comply with policies before they are updated into the system.
- Manage the reimbursement process for employees’ expenses including reviewing expense reports, verifying supporting documentation and ensuring compliance with company policies.
- Team Leadership and Development
- Supervise and mentor accounts payable team providing guidance and support.
- Assign Tasks set performance goals and conduct regular performance evaluations.
- Foster a collaborative and positive work environment promoting professional growth and development.
- Prepare Periodic reports and analysis related to AP highlighting key metrics and deliverables!
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Support internal and external audits by providing requested documentation and explanations.
- Ability to build and maintain positive relationships with vendors, internal stakeholders, and auditors.
- Proficiency and technical aptitude with MS Office and ERP systems ( Oracle, Mark View , Badger and Service Now).
Accounts Payable – Senior Process Associate
Tata Consultancy Services
05.2012 - 06.2014
- Processing PO & non-PO invoices in SAP with 100% accuracy
- Handling the vendor queries through voice & email
- Rectifying, Reversal & Rebooking entries in case of errors
- Reconciling Suppliers Statement of Accounts (SOA ) and providing status for the invoices Reporting to supervisor on daily basis like Invoice processed & resolved cases
- Preparing & submitting to the management weekly deck & monthly deck
- Maintaining the vendor master data & educating the vendor on invoice errors
- Completing the exception/parked documents in SAP which are submitting by supplier
- Need to make sure that the processing the vendor Disputes in vendor portal
- Ensure that customer escalations are resolved as and when necessary
- Capturing MOM in team meetings Follow the SOP & Update the same as and when any new update received.
Customer Care Executive
Consim Info Pvt Ltd
06.2009 - 01.2012
- Manage large number of inbound calls & chats in a timely manner
- Follow communication scripts when handling different queries or complaints
- Identify customer’s needs, clarify information and provide solutions with required empathy & sympathy
- Helping customers in payment run and Analise the issue in case of failure of payment in payment gateway
- Build good relationships and engage customers by taking the extra mile
- Refer unresolved and pending customers grievances to the concerned departments
- Interacting directly with Customer and readdress queries & issues to their optimum satisfaction & resolving complaints through calls
- Ensuring the operation of claims is as per agreed Standard Operating Procedure and ensuring that 100% SLA (Service level agreement) is achieved
- Attending the calls from customers and resolving their query.
Education
Master in Commerce - M. Comm.
Khallikote Auto College, Berhampur University Odisha
04.2005 - 04.2007
Skills
Process/People Management
Process Improvements & Automation
Duplicate Invoice ReductionNon-Compliant ReductionVendor ManagementProblem Solving, Planning & Root Cause AnalysisZeal to learn new thingsCustomer Relations
Quality Assurance
Excellent Communication
Time Management
Adaptability
Problem-Solving
Relationship Building
It Credentials
MS Office , Nuance PDF, Oracle R11, R12, SAP, Mark View & Badger,
Personal Information
Date of Birth: 07/03/84
Disclaimer
I hereby assure you that, the information furnished above is true to the best of my knowledge.
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with stake holders and other company management in the successful transition of two process from Bangalore and Pune.
Timeline
P2P – Specialist
State Street HCL Services
01.2015 - 11.2021
Accounts Payable – Senior Process Associate
Tata Consultancy Services
05.2012 - 06.2014
Customer Care Executive
Consim Info Pvt Ltd
06.2009 - 01.2012
Master in Commerce - M. Comm.
Khallikote Auto College, Berhampur University Odisha
04.2005 - 04.2007