Rajendra Kumar
Noida
Summary
A seasoned IT and smart metering expert with 22 years of experience in the power utility industry across India, Nigeria, and Eswatini (South Africa). Proven expertise in managing large-scale projects, IT systems integration, smart metering solutions, and business process transformation for power utilities. Highly skilled in managing advanced metering infrastructure (AMI), vendor management, billing systems, IT operations, and system implementation. Possesses a strong background in managing complex IT projects, driving business improvements, and ensuring compliance with regulatory requirements. Certified in Six Sigma and ITIL, with a broad international exposure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager - Smart Metering
Reliance Infrastructure Ltd.
Noida
12.2022 - Current
- Leading the implementation of Smart Metering projects, overseeing tender processes, system studies, and integration requirements of AMI systems with billing and legacy systems.
- Ensuring development and deployment scope of IT applications, data analytics, and user acceptance testing for the AMI system.
- Analyzed system requirements for 50 Lac meters and designed on-premise and cloud requirements for required IT infrastructure.
- Established mechanism to evaluate all service level agreements while execution of AMI project.
Head - Information Technology
IntelliSmart Infrastructure Pvt. Ltd.
Lucknow
05.2021 - 12.2022
- Managed IT applications and infrastructure for the Smart Meter National Program under Govt. Of India, for UPPCL.
- Ensured compliance of all SLAs with industry standards, security protocols, and data privacy regulations.
- Successfully completed all AMI system (HES, MDM, and Integration) UAT and then field rollout for 40 lac meters (UP and Haryana).
- Maintained relationships with vendors to ensure timely delivery of products or services as required.
- Provided leadership support to vendor and in-house team for cybersecurity and disaster recovery plans, with time-to-time test schedules.
- Controlled operational IT budget and expenditures within department parameters.
Associate Director – Power Transmission & Distribu
Mercados Energy Market India Pvt. Ltd.
Lucknow
09.2020 - 04.2021
- Oversaw the implementation of 4 million Smart Meters under the UDAY scheme for UPPCL.
- Directed integration between AMI and legacy IT systems.
- Provided advisory support on the complete life cycle of the revenue management systems tender for over 30 million consumers of UPPCL.
- Identified major Rs. 106 Cr loss due to smart meter data analysis.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- 9.2 Mn Consumers, Commercial Monitoring & Supervisory to MD, Chairman of UPPCL.
Lead - Information Technology
FEDCO
Port Harcourt
04.2018 - 09.2020
- Developed and monitored security policies, procedures and standards to ensure compliance with applicable laws and regulations.
- Project manager of RF and Token prepaid meter configuration, engineering token generation, data capturing, billing, vending, testing, and after installation support.
- Deriving strategies based on local operation challenges to ease operation after application delivery and help management and end users while doing distribution operation activities.
- Responsible for IT roadmap and next five-year performance improvement plan (PIP) preparation.
- Handled responsibility of domain expert for Eswatini (South Africa) billing system development.
Assistant General Manager – IT Operations Lead
Essel Utilities Co. Ltd.
Mumbai
07.2011 - 04.2018
- Delivered IT solutions for CRM, billing, energy audits, and spot billing across three states (Bihar, Maharashtra, and Uttar Pradesh).
- Managed successful integration of Aadhaar e-KYC, real-time meter reading validation systems, and customer self-service solutions.
- Heading call center operation for 10 lac consumers, NPC, and other complaints.
- Developed the virtual LAN for city-wide operations and data centers.
Assistant Manager – Information Technology
Torrent Power Ltd.
Agra
09.2009 - 06.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained metering, billing, and collection systems, developed KIOSK systems, and supported billing operations.
- Configured 17 customer service centers in two days with all IT hardware and softwares
Assistant Manager – Information Technology
North Delhi Power Ltd. (Tata Power)
New Delhi
08.2007 - 09.2009
- Managed Bulk Billing system for more than 500 KW consumers' life cycle.
- Availability-Based Tariff Systems, along with UI charges calculation and load forecasting system.
- Handled key consumers' billing processes and complaint management.
Sr. Officer – Information Technology
BSES Rajdhani Ltd. (Reliance Energy Ltd.)
New Delhi
07.2004 - 09.2007
- Led development of Outage Management System (OMS), streamlining fault resolution processes and real-time power supply tracking.
- Conducted performance reviews with direct reports, providing feedback and guidance to improve efficiency.
- Incharge of OMS application operation in all 27 customer service centers
Education
M.C.A. - Computer Application
Dr. A. P. J. Abdul Kalam Technical University
Lucknow07-2003
Bachelor of Science - Computer Science
Allahabad University
Prayagraj07-2000
Skills
- Smart Metering Systems (AMI, HES, MDM)
- IT Systems Integration
- Business Process Reengineering
- Vendor Management
- Data Analytics and Business Intelligence
- System Development and Testing
- CRM and Billing Solutions
- Project Management
- SLA Management
- Cross-functional Team Leadership
Affiliations
- I'm a city level player of Lawn Tannis
Accomplishments
- I got best employee awards in my last two organizations
Certification
- Oracle Certified Administrator (2004)
- ITIL (2016)
- Six Sigma Green Belt (2016)
Timeline
General Manager - Smart Metering
Reliance Infrastructure Ltd.
12.2022 - Current
Head - Information Technology
IntelliSmart Infrastructure Pvt. Ltd.
05.2021 - 12.2022
Associate Director – Power Transmission & Distribu
Mercados Energy Market India Pvt. Ltd.
09.2020 - 04.2021
Lead - Information Technology
FEDCO
04.2018 - 09.2020
Assistant General Manager – IT Operations Lead
Essel Utilities Co. Ltd.
07.2011 - 04.2018
Assistant Manager – Information Technology
Torrent Power Ltd.
09.2009 - 06.2011
Assistant Manager – Information Technology
North Delhi Power Ltd. (Tata Power)
08.2007 - 09.2009
Sr. Officer – Information Technology
BSES Rajdhani Ltd. (Reliance Energy Ltd.)
07.2004 - 09.2007
M.C.A. - Computer Application
Dr. A. P. J. Abdul Kalam Technical University
Bachelor of Science - Computer Science
Allahabad University
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