Rajendra Mohan Bhatt
Bangalore
Summary
Having 12 years of extensive experience in IT Infrastructure on Windows platform and various cloud applications like VMware Horizon cloud, Horizon View and Azure Virtua Desktop (AVD). Demonstrated track record of successfully managing numerous projects from its planning to the implementations. Efficiently has been delivering the project requirements, solutions and better SLA based on Customer needs and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr IT Supervisor (VDI operations Lead)
Honeywell Technology Solutions
06.2022 - Current
- Collaborated with project managers to conduct thorough requirement gathering sessions for VDI and applications needs, ensuring alignment with business objectives and user expectations.
- Orchestrated the configuration and deployment of Azure Virtual Desktop (AVD) environments, including creating VDI Desktop pools, remote apps pools and MSIX app attach pools as per specific project requirements, ensuring seamless integration and user accessibility.
- Managed image updates and deployments for AVD environments, ensuring that golden images were monthly updated with the latest patches and software versions to maintain security and functionality.
- Successfully migrated Windows 10 VDI environments to Windows 11, overseeing the planning, testing, and execution phases to ensure minimal disruption and maximum compatibility with existing applications and user workflows.
- Implemented robust vulnerability management protocols for AVD host infrastructure, conducting monthly patching, updates, and security audits to safeguard against emerging threats.
- Led a team of 8 members in managing AVD deployments, providing guidance, training, and technical support to ensure operational excellence and adherence to SLAs.
- Oversaw a user base of 15,000 across multisession and dedicated VDI environments, maintaining high availability, performance, and user satisfaction through proactive monitoring and troubleshooting.
- Developed and enforced policies for AVD access control, user authentication, and data encryption, aligning with organizational security standards and compliance requirements.
- Collaborated with stakeholders to design and implement AVD solutions tailored to business needs, scaling infrastructure to support growth and innovation initiatives.
- Optimized AVD licensing and subscription management, leveraging Azure Hybrid Benefit and cost-saving strategies to maximize ROI.
- Created and maintained documentation for AVD configurations, deployment procedures, image updates, and vulnerability management practices, facilitating knowledge sharing and team training.
- Conducted regular performance assessments and capacity planning for AVD infrastructure, ensuring efficient resource allocation and scalability.
- Spearheaded migration projects to transition on-premises VDI environments to Azure Virtual Desktop, achieving operational efficiencies and enhancing user experience.
Senior Engineer Service Delivery (Payroll with Zen&art)
Dell EMC
06.2021 - 05.2022
- Managing and deploying VMware horizon 7.13 infrastructure and DEM users profiles.
- Connection server upgrade.
- Managing VDI templates, Golden image and patching from content library.
- Managing vCenter 7.0 and Esxi hosts for VDI infra.
- Handling End user tickets on VDI issues.
- Deploying application from App stack.
- Monitoring VROPS.
- Provision App volumes, packaging and developing applications.
- Creating and Maintaining Desktop Pools in Horizon view including Use, Groups, and OU, Creating GPO and Linking for VDI Group Provide troubleshooting on VMs, VMware Agent across the project.
IT Analyst (VMware horizon Admin)
Accenture India Pvt. Ltd
Bangalore
04.2018 - 06.2021
- Exposure on View components like Connection server, Composer server, Horizon Agent, Horizon Client, Security Server, UAG, Replica Connection server.
- Designing of new Pools and migrating users from old pools to new pools.
- Supporting VDI VMware Horizon Cloud and view application and its global issues.
- Working in troubleshooting user VDI connectivity issues.
- Deployment of VMs from Template and Allocate Resources according to the organizational workflow.
- Creating and Maintaining Desktop Pools in Horizon Cloud including Use, Groups, and OU, Creating GPO and Linking for VDI Group Provide troubleshooting on VMs, VMware Agent across the project.
- Involving in additional activity in Patch Management, Coordination with SOC, sharing and Scanning vulnerabilities at work.
- Organize a personally regular meeting with my team to discuss strategies for the betterment of infrastructure, application deployment and achieving better SLAs. This initiative helps to achieving remarkable Customer satisfaction.
- Use PDQ deployment tool for patches and applications deployment.
- Work with vendors to coordinate schedules and resource to ensure platforms meet agreed upon system performance.
- Execute and monitor to ensure the successful database replication of complex multisite storage-area-networks.
- Make recommendations based on system performance analysis.
- Design, develop and manage the software environment that runs / monitors cloud computing environments.
- Provide advance troubleshooting support and problem resolution of the entire virtualization infrastructure.
- Document virtualization environment and keep documents updated per the configuration management plan.
- Health performance optimization monitoring of virtualized architecture.
- Coordinate with vendor to implement new technology, solutions or resolving Infra outages based on project requirements, and eventually document overall use cases or track of activity and communicates with team and client.
- Involving in maintain Compliance activity to make all the systems updated. In case of a non-compliance report, put a good amount of effort to troubleshoot systems and bring them reported successfully.
- Engage with other L3 infra team with reference to the unresolved issues related to Security and Network scope.
- Bangalore
Global IT Support Engineer
Wipro InfoTech
09.2013 - 03.2018
- Giving IT support to the 8000+ Users strength IT infrastructure at the Client site.
- Coordinating with the next level/L3 Team for Escalated issues.
- Troubleshooting/Configuring win 7, win 10 and Macintosh machines.
- Troubleshooting/Configuring the XenDesktop/ Xen Apps, Citrix receiver (Local/Web Apps).
- ShareFile Products (SF Desktop Sync, Drive mapper, Plug-Ins).
- VPN Issue (VIP Token App, NetScaler VPN App).
- Applications Issues (Browsers, MS office 2010/2013/2016, IE).
- Desktop/laptops/Thin PC/XDs Performance/Connectivity issues.
- Users profile issues on local desktops/laptops/VMs.
- Supporting end user issues for MAC users.
- Handling Active directory/Exchange related requests.
- Creating/resetting Domain IDs.
- Creating users/resource/public mailbox, creating security/distribution groups.
- Providing permissions on different mailboxes, i.e. User/Shared/Resource/email enabled public folders.
- Managing Skype Server Console for ID creation & SIP/Telecom Policies.
- Creating email enabled/disabled public folders and providing permissions on the same.
- Adding hostname to OU as per process.
- Managing the Groups as per process.
Education
Master of computer Application -
01.2013
Bachelor of Computer Application -
01.2010
Computer Hardware and Networking -
JetKing
South DelhiExchange server 2007 - configuring
CMS computer institute
VaranasiSkills
- Linux
- Windows Server 2008R2
- Windows Server 2012
- Windows 7
- Windows 10
- MS SQL Server 2008R2
- MS SQL Server 2012
- Service Now
- BMC
- Max IT
- AOS Portal
- Identity Center
- E-helpline
Certification
- VMware Certified Professional Desktop and Mobility
- VMware Certified vSphere 6.7 Foundation
- Microsoft Azure AZ-900
Accomplishments
- Awarded 3 times as Star of the Month in Wipro.
- Awarded certification of Appreciation in Citrix.
Languages
- Hindi
- English
- Hindi
Technical Skills
Installation & Configuration of LAN, Troubleshooting the networking related problems., Understanding of Virtualization and cloud computing. (Citrix, VMware, Azure & AWS)., Troubleshooting & maintenance of PCs., Installation of Operating Systems, Win7 and Win10 server 2012., Installation of device drivers & hardware components., OSI Layers and IEEE 802 standards., Network devices, Repeater, Hub, and Switches & Routers etc., Topologies, Media Access methods., TCP/IP services, IP addressing., Installing ADDS and roles., Creating user and groups, OU., Configuration of file server, print server, DHCP, DNS, WDS, IIS, FTP, telnet., Active directory creating PDC, ADC, CDC, RODC., Knowledge of Linux, Installation of Linux in different modes., User administration and password policy management., File Permission Management., Directories and Files., Managing file ownership and permission., Linux Archiving & Backup Techniques., Linux Package Management., Linux Process Management., Linux File security., User Management., Access control list.
Personal Information
- Passport Number: K6267284
- Father's Name: Lalit Mohan Bhatt
- Date of Birth: 05/31/90
Timeline
Sr IT Supervisor (VDI operations Lead)
Honeywell Technology Solutions
06.2022 - Current
Senior Engineer Service Delivery (Payroll with Zen&art)
Dell EMC
06.2021 - 05.2022
IT Analyst (VMware horizon Admin)
Accenture India Pvt. Ltd
04.2018 - 06.2021
Global IT Support Engineer
Wipro InfoTech
09.2013 - 03.2018
Master of computer Application -
Bachelor of Computer Application -
Computer Hardware and Networking -
JetKing
Exchange server 2007 - configuring
CMS computer institute