Automobile Industry
RAJENDRA SHALIGRAM PATIL
Automobile Engineer
Surat
Summary
Results-driven professional with extensive experience in the automotive and insurance motor claims industry, specializing in network development, team leadership, and claims analysis. Proven track record of managing and optimizing motor claims repair networks to enhance operational efficiency, reduce costs, and improve customer satisfaction. Skilled in leading cross-functional teams, fostering strong partnerships with repair vendors, and implementing strategic initiatives to streamline claims processes. Adept at analyzing claims data to identify trends, ensure compliance, and drive continuous improvement in service delivery. Recognized for exceptional leadership, problem-solving, and ability to deliver results in fast-paced environments.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
4
4
Languages
Work History
Senior Associate- Network Development
Digit General Insurance company
01.2023 - Current
- Spearhead the development and expansion of the motor claims network across Gujarat, including establishing partnerships with repair workshops, service centers, and other vendors.
- Executed network type analysis and GST reconciliation for Gujarat location.
- Coordinated on-ground visits for efficient claims penetrations and resolution of claims.
- Collaborate with internal teams and external vendors to ensure timely and cost-effective repairs for private cars, commercial vehicles, and two-wheelers.
- Enhanced workflow by resolving discrepancies for the motor claims department.
- Area Manager Surat/Ahmedabad - June 23 to Sep 23
- Directed teams responsible for processing and granting technical approvals within assigned territories.
- Oversaw motor claims operations across region, managed a team of surveyors, ensured accurate assessments, and streamlined claim settlements for private cars, commercial vehicles, and two-wheelers. Focused on process efficiency, cost control, and customer satisfaction.
- Senior Associate -Pune looking for External Surveyor Delhi NCR claims - Jan 23- June 23
- Reviewed and validated surveyor claims within Delhi NCR area to maintain assessment accuracy.
- Completed approvals of technical aspects for various vehicle types.
- Monitored and rectified discrepancies in documentation for high-value salvage claims.
Service Engineer Motor Claims
Bajaj Allianz General Insurance Co. Ltd
09.2020 - 01.2023
- Conduct thorough surveys and assessments of damaged vehicles, including private cars, commercial vehicles, and two-wheelers, to determine the extent of damage and repair costs.
- Review and verify claim documents, ensuring compliance with company policies and regulatory standards.
- Coordinate with repair workshops and service centers to negotiate estimates and ensure cost-effective repairs without compromising quality.
- Prepare detailed claim reports, including photographic evidence and repair estimates, for approval by the claims department.
- Liaise with policyholders and claimants to provide clear explanations of the claims process and resolve queries.
- Monitor the progress of repairs and conduct follow-up inspections to ensure timely completion and adherence to approved standards.
- Streamlined error rectification procedures for precise monitoring of salvage disposals.
- Analyze claims data to identify trends, mitigate risks, and recommend process improvements.
- Collaborate with underwriters and risk assessment teams to ensure accurate policy evaluations.
Associate Motor Claims Manager
Reliance General Insurance Co. Pvt. ltd
02.2018 - 08.2020
- Conduct thorough surveys and assessments of damaged vehicles, including private cars, commercial vehicles, and two-wheelers, to determine the extent of damage and repair costs.
- Review and verify claim documents, ensuring compliance with company policies and regulatory standards.
- Coordinate with repair workshops and service centers to negotiate estimates and ensure cost-effective repairs without compromising quality.
- Prepare detailed claim reports, including photographic evidence and repair estimates, for approval by the claims department.
- Liaise with policyholders and claimants to provide clear explanations of the claims process and resolve queries.
- Monitor the progress of repairs and conduct follow-up inspections to ensure timely completion and adherence to approved standards.
- Streamlined error rectification procedures for precise monitoring of salvage disposals.
- Analyze claims data to identify trends, mitigate risks, and recommend process improvements.
- Collaborate with underwriters and risk assessment teams to ensure accurate policy evaluations.
Floor Supervisor
Hridaan Motors (Royal Enfield Dealership)
10.2017 - 02.2018
- Supervise daily workshop operations, ensuring efficient workflow and timely completion of servicing and repairs.
- Lead a team of technicians, providing guidance and support to maintain high-quality standards in servicing Royal Enfield motorcycles.
- Coordinate with service advisors to understand customer requirements and ensure effective communication throughout the service process.
- Conduct quality checks on serviced vehicles to guarantee adherence to brand standards.
- Resolve customer complaints promptly, ensuring satisfaction and fostering long-term relationships.
- Train and mentor new technicians, enhancing team productivity and technical expertise.
- Implement safety protocols and maintain a clean, organized workshop environment.
Floor Supervisor/Spare Parts Executive/ Warranty In-charge
Criaative Auto Services (Ashok Leyland-ASC)
07.2016 - 09.2017
- Directed operations related to vehicle servicing and repairs.
- Oversaw warranty part processes and ensured timely replacements.
- Led initiatives to optimize spare parts operations.
Floor Supervisor/Spare parts executive/ Warranty Incharge
Criaative Auto Services (Mahindra Commercial Vehicles -ASC)
06.2015 - 07.2016
- Directed operations related to vehicle servicing and repairs.
- Oversaw warranty part processes and ensured timely replacements.
- Led initiatives to optimize spare parts operations.
Technician
Navjivan Auto Square Pvt. Ltd.(Volkswagen Dealer)
05.2013 - 06.2014
- Conducted technical maintenance on vehicles.
Education
Diploma In Automobile Engineering - Automotive Engineering
Dr.U.D.M Inst. Of Engg. & Tech(MSBTE)
Chalisgoan, Jalgaon 05.2014
Personal Information
Date of Birth: 05/10/1992
Accomplishments
Top performer at Bajaj Allianz ROMG team for Qtr 4 FY 22-23,
Prepared paint schedule for multi-brand workshops for 7 categories and for over 700 models for Digit general insurance.
Interests
Analyzing Data
Sports(Cricket,Chess, Badminton)
Insurance industry
Spending time with family & friends
Learning new things to enhance my professional life
Timeline
Senior Associate- Network Development
Digit General Insurance company
01.2023 - Current
Service Engineer Motor Claims
Bajaj Allianz General Insurance Co. Ltd
09.2020 - 01.2023
Associate Motor Claims Manager
Reliance General Insurance Co. Pvt. ltd
02.2018 - 08.2020
Floor Supervisor
Hridaan Motors (Royal Enfield Dealership)
10.2017 - 02.2018
Floor Supervisor/Spare Parts Executive/ Warranty In-charge
Criaative Auto Services (Ashok Leyland-ASC)
07.2016 - 09.2017
Floor Supervisor/Spare parts executive/ Warranty Incharge
Criaative Auto Services (Mahindra Commercial Vehicles -ASC)
06.2015 - 07.2016
Technician
Navjivan Auto Square Pvt. Ltd.(Volkswagen Dealer)
05.2013 - 06.2014
Diploma In Automobile Engineering - Automotive Engineering
Dr.U.D.M Inst. Of Engg. & Tech(MSBTE)