RAJENDRA SONI

• Successfully managed and resolved inbound queries for DELL systems, including laptops, desktops, tablets, printers, monitors, and accessories, demonstrating a comprehensive understanding of both hardware and software aspects.
• Proactively addressed hardware and software issues on Dell systems, providing valuable assistance with Dell applications, and extending support to 3rd party applications, resulting in enhanced customer satisfaction.
• Applied effective diagnostic skills to identify and resolve hardware and software issues for customers, facilitating prompt system repairs through proactive issue resolution or remote access for software-related concerns.
• Demonstrated strong sales acumen in a paid support role by successfully promoting and selling support services to customers, while consistently upselling 3rd party software such as antivirus programs, data transfer software, and office applications available on the Dell website.
• Expanded expertise to provide seamless support to customers in the UK and other EU regions, showcasing adaptability and cross-functional competence.
• Actively participated in a Mentorship program focused on software engineering related to Data Science, contributing to the development and growth of the team.

• Successfully managed and resolved inbound queries for computers and laptops, specializing in various Windows-related brands, as well as devices such as printers and webcams.

• Demonstrated expertise in addressing Windows OS and third-party software issues, consistently delivering comprehensive solutions. Accomplished tasks ranging from setting up emails to optimizing computer performance and resolving virus-related issues.

• Provided end-to-end services, ensuring a seamless and satisfactory resolution for all user concerns.

• Conducted thorough assessments of system hardware and software, proactively identifying areas for improvement. Implemented modifications to reduce lag time, enhance overall speed, and effectively eliminated malware, ransomware, and other security threats from laptops and desktop systems.

• Spearheaded successful management of TFC Restobar/The Back Bencherz, achieving optimal operational efficiency and profitability.
• Oversaw end-to-end restaurant operations as Operations Manager, including kitchen management, staff expenses, and vendor negotiations for key supplies.
• Adeptly managed attendance, recruitment, licenses, and government compliance, ensuring seamless day-to-day operations.
• Elevated the restaurant's online presence and customer engagement through strategic social media and marketing initiatives.
• Implemented robust reporting mechanisms, providing insightful daily reports on sales, expenses, attendance, customer feedback, and event scheduling.

• Successfully persuaded and retained customers with expired phone contracts, achieving a high retention rate and contributing to overall customer satisfaction.
• Demonstrated strong sales acumen by consistently selling phone and SIM contracts to UK customers, meeting or exceeding monthly sales targets.
• Efficiently managed and resolved billing and technical queries, ensuring a seamless customer experience and reducing escalations.
• Tailored and presented customized plans based on individual customer requirements, enhancing customer satisfaction and loyalty.
• Collaborated with 3 store dealers in the UK, providing comprehensive assistance to resolve technical, billing, and contract upgrade queries, fostering positive relationships and improving overall dealer satisfaction.

• Successfully managed Foreclosure and Auto referral processes, guiding customers through the home loan foreclosure process and achieving positive outcomes.
• Demonstrated effective coordination with US Attorneys for bid processes and related documentations, ensuring smooth execution.
• Received client recognition and earned the title of People's Champion for consistently meeting team SLA with high accuracy in performance.

• Successfully delivered comprehensive information on products and services in Mumbai, enhancing customer awareness and satisfaction.
• Proactively conducted outbound sales calls to diverse clientele, including businessmen, professionals, and freelancers, resulting in the successful promotion and sale of various advertising packages, thereby contributing to revenue growth.
• Attained promotion to Inhouse Executive for outstanding sales skills, demonstrated versatility by working multiple shifts, effectively managing sales responsibilities, and ensuring seamless coverage for fellow team members.