Dynamic and results-oriented Operations Manager with over 7 years of experience in overseeing all aspects of daily operations, enhancing efficiency, and implementing innovative strategies to drive business growth. Proven track record in managing cross-functional teams, optimizing processes, and ensuring adherence to quality and safety standards. Expertise in budget management, supply chain logistics, and performance improvement initiatives. Strong analytical and problem-solving skills, with a focus on delivering exceptional service and achieving operational excellence. Adept at fostering a collaborative work environment and committed to continuous improvement.
*Developing operational strategies* that align with the company's goals and objectives.
*Planning and optimizing routes* for delivery to ensure timely and cost-effective deliveries.
*Managing fleet operations* including scheduling, maintenance, and compliance with regulations.
*Coordinating charging infrastructure* and ensuring vehicles are charged and ready for operations.
*Coordinating with suppliers and partners* to ensure the availability of vehicles and spare parts.
*Recruiting, training, and managing staff* involved in delivery operations.
*Implementing and overseeing technological systems* for route optimization, vehicle tracking, and performance monitoring.
*Managing inventory* of vehicles, parts, and charging equipment.
*Streamlining supply chain operations* to minimize downtime and optimize costs.
*Ensuring high levels of customer satisfaction* by meeting delivery timelines and quality standards.
*Building and maintaining relationships* with key clients and stakeholders.
*Managing the operational budget*, including cost control and optimization.
*Led end-to-end operations of intercity electric bus routes, including scheduling, fleet management, driver deployment, and real-time monitoring.
*Handled vendor and maintenance coordination for EV components (battery, motor, controllers) to ensure high uptime of the fleet.
*Conducted daily operations reviews and reporting to higher management on trip efficiency, energy consumption, and utilization metrics.
*Implemented safety protocols, GPS tracking, ADAS systems, and CCTV monitoring to ensure passenger and driver safety.
Managed end-to-end transport operations including linehaul, first-mile, and last-mile connectivity across multiple regions.
• Coordinated the daily movement of commercial vehicles (HCVs/LCVs) ensuring adherence to transit timelines and on-time delivery (OTD) targets.
• Implemented relay truck model strategies to reduce driver fatigue and increase asset utilization.
• Optimized route planning and vehicle allocation, resulting in fuel cost savings and reduction in empty miles.
• Supervised fleet maintenance schedules and ensured compliance with statutory norms including permits, fitness, and insurance.
• Monitored real-time GPS tracking of vehicles to ensure security, reduce pilferage, and provide live updates to stakeholders.
• Handled driver management, including hiring, training, performance monitoring, and incentive planning to boost productivity.
• Negotiated with transport vendors and ensured cost-effective hiring of vehicles during peak and non-peak seasons.
• Ensured transport documentation accuracy (LRs, e-way bills, PODs), reducing invoice disputes and improving cash flow cycles.
• Conducted regular audit checks and inspections to ensure compliance with safety and operational protocols.
Performance Management