Rajendra Kr Sharma
Summary
Dynamic Senior Customer Service Representative Lead at Concentrix with a proven track record in team performance evaluation and customer relationship management. Expert in enhancing service processes and utilizing data analysis tools to drive efficiency.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative Lead
Concentrix
Kolkata
05.2024 - 12.2025
- Monitored incoming calls, emails, and chats in order to respond promptly to customers' needs.
- Evaluated team members' performance regularly and provided constructive feedback on areas of improvement.
Senior Customer Service Representative
B-Connect
Kolkata
10.2019 - 04.2020
- Collaborated with team members to improve service processes.
Data Entry Administrator
Flipkart
Kolkata
09.2018 - 12.2018
Product Distributor
ITC
Kolkata
02.2017 - 05.2017
- Coordinated product distribution across multiple retail locations.
- Managed inventory levels to ensure timely product availability.
- Assisted in loading and unloading shipments for distribution.
Education
B.Com - Economics
Bangabasi Morning College
Kolkata 04.2001 -
Skills
- Customer relationship management
- Team performance evaluation
- Service process improvement
- Data analysis tools
- Time management
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Timeline
Senior Customer Service Representative Lead
Concentrix
05.2024 - 12.2025
Senior Customer Service Representative
B-Connect
10.2019 - 04.2020
Data Entry Administrator
Flipkart
09.2018 - 12.2018
Product Distributor
ITC
02.2017 - 05.2017
B.Com - Economics
Bangabasi Morning College
04.2001 -