Rajendrakumari Ponnuru
Hyderabad
Summary
Dynamic Operations Manager with a proven track record at AKA Enterprises, excelling in customer relationship management and team leadership. Spearheaded initiatives that enhanced user experience and improved customer satisfaction, leveraging data analysis to drive strategic decisions. Adept at project coordination, fostering collaboration, and optimizing operational efficiency.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager, Customer Experience
AKA Enterprises pvt ltd
Hyderabad
10.2012 - 05.2016
- Developed processes to ensure timely resolution of customer inquiries or complaints.
- Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.
- Collaborated with IT teams on systems improvements that would enhance the overall user experience.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Monitored team performance against established benchmarks in order to maximize productivity levels.
- Organized workshops for customers on how best utilize products and services offered by the company.
- Analyzed customer feedback data to identify trends and develop strategies to address customer issues quickly and effectively.
SR.ASSISTANT -STORES
Fresh and honest café ltd
Hyderabad
03.2007 - 10.2012
- Developed and maintained database systems for tracking project progress, budgets, resources.
- Reviewed incoming emails and responded or forwarded them to the appropriate personnel.
- Maintained filing systems both electronically and physically for easy retrieval of data when needed.
- Assisted with the preparation of presentations, reports and other documents for management meetings.
- Coordinated internal and external events such as conferences, seminars, and workshops.
- Conducted research and compiled data for senior executives to support decision-making processes.
- Managed expense reports for senior executives, ensuring accurate submission and timely reimbursement.
- Developed and maintained relationships with external partners and stakeholders to support business objectives.
- Supported the planning and execution of corporate events, including logistics, guest lists, and venue arrangements.
- Prepared and edited correspondence, reports, and presentations for senior management review.
Education
Master of Arts -
Acharya Nagarjuna University
Vijayawada 06.2010 - 03.2012
Bachelor of Arts - History
TSR & ERR Govt Degree College
Pamarru 06.2000 - 06.2003
Skills
- Customer relationship management
- Team leadership
- Project coordination
- Data analysis
- Report preparation
- Effective communication
- Problem solving
- Time management
- Decision making
- Supply chain distribution
- Retail operations management
- Operations monitoring
Timeline
Operations Manager, Customer Experience
AKA Enterprises pvt ltd
10.2012 - 05.2016
Master of Arts -
Acharya Nagarjuna University
06.2010 - 03.2012
SR.ASSISTANT -STORES
Fresh and honest café ltd
03.2007 - 10.2012
Bachelor of Arts - History
TSR & ERR Govt Degree College
06.2000 - 06.2003