Accomplished Process Supervisor with a proven track record at Deutsche Bank, enhancing operational efficiency and accuracy in fund valuations and trade reconciliations. Expert in cost-reduction strategies and fostering teamwork, I significantly improved reporting processes. Skilled in customer service, I adeptly handled stakeholder escalations, ensuring compliance and satisfaction.
Futures and Options Specialist
Performed daily reconciliation of cash and holdings, ensuring accuracy in calculations and fund valuations.
Dealing with Fund Accounting Reconciliation and Mandates Accounts
Modifications of dividends and coupon in case of differences.
Responsible for handling internal and external stakeholders and escalations/queries from Portfolio Managers.
Addressed and resolved escalations from internal teams and external clients, ensuring satisfaction and adherence to service-level agreements.
Supported audits by gathering documentation, performing reconciliations, and collaborating with auditors to streamline the review process.
Developed and improved fund accounting workflows to enhance efficiency and accuracy in reporting and reconciliation processes.
Working and handling Securities Lending (sub process)
Security Operations
Stock Loan Operations Mar 2012 – Dec 2015
Contract Compare & Pricing Mar 2008 – 2012
· Responsible for identifying discrepancies, by using Equilend and Pirum , International trade systems.
Prime Brokerage settlements
· Investigation and resolution of trade discrepancies in respective markets, Ensure timely and accurate reporting of trade queries to Middle office & Matching of trade instructions with counterparties.
· Deciding on the mode of settlements interacting with counterparties and client reps. Confirming all pair offs, net offs and ensuring payment of client stock.
· Maintain market understanding and knowledge.
· Ensure knowledge transfer across all users and groups
· Analyzing the trend various failed reasons and escalating to the Process Management
· Selling various Credit Cards for one of the largest credit card issuer in US and UK
· Selling Insurance for Credit Card holders and Balance transfers for existing custom
Cost-reduction strategies
· Completed two certification programs from Bloomberg.
Bloomberg certification