DTP
Rajendran Prabhu
Manager/Team Leader
New Delhi
Summary
Accomplished Chief Officer equipped with natural leadership talents and proven business acumen. Specializes in effectively running and continuously optimizing hospitality operations. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CEO
Om Aadishakti Enterprises
Hutbay, Little Andaman
02.2021 - Current
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established foundational processes for business operations.
Manager/Team Leader
S S Enterprises
New Delhi
08.2016 - 12.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
Sales Executive
OHMS
Little India
08.2011 - 08.2016
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Sr. Officer Conference Coordinator
Bharti Airtel
Manesar
03.2010 - 08.2011
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
F0S
Tata Indicom
Okhla, New Delhi
04.2008 - 12.2009
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Corporate Collection.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Operations Executive
Berggruen Car Rentals ( Car Club )
New Delhi
09.2007 - 07.2008
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Senior Verifier
ATS ( Advance Tech Support )
New Delhi
06.2006 - 08.2007
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Chief
Mc Donald's
New Delhi
05.2003 - 07.2006
- Planned daily activities to accomplish team objectives while adhering to high quality standards.
- Set work schedule according to coverage needs and team skills.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Supervised crew in daily routine works, troubleshooting and maintain standards.
- Trained all team members on key roles to maintain flexibility.
Education
High School Diploma -
DTEA Ser Secondary School
New Delhi, Indian 04.2001 -
Bachelor of Computer Applications -
IGNOU ( Correspondence )
Delhi 07.2002 - 12.2006
Skills
Class leadership
Software
Certification
[ PTA ] Gold's Gym Training - 2021
Hobbies
Travelling, Reading Books, Hangout, Surfing, Workout and Playing with Pets.
Timeline
CEO
Om Aadishakti Enterprises
02.2021 - Current
Manager/Team Leader
S S Enterprises
08.2016 - 12.2020
Sales Executive
OHMS
08.2011 - 08.2016
Sr. Officer Conference Coordinator
Bharti Airtel
03.2010 - 08.2011
F0S
Tata Indicom
04.2008 - 12.2009
Operations Executive
Berggruen Car Rentals ( Car Club )
09.2007 - 07.2008
Senior Verifier
ATS ( Advance Tech Support )
06.2006 - 08.2007
Crew Chief
Mc Donald's
05.2003 - 07.2006
Bachelor of Computer Applications -
IGNOU ( Correspondence )
07.2002 - 12.2006
High School Diploma -
DTEA Ser Secondary School
04.2001 -
[ PTA ] Gold's Gym Training - 2021
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