Rajendran Ramalingam
Chennai
Summary
Dedicated and accomplished healthcare professional with 20 years of experience, seeking a challenging role to contribute strategic leadership and operational expertise in healthcare management. Excel at interfacing with internal and external customers across all levels to ensure organizational goals are attained. Possess good interpersonal, analytical, and organizational knowledge and skills. Excel within highly competitive environments where leadership skills are the keys to success. Have acquired a high level of understanding of Medical and Hospital Claim processing and associated Business Areas.
Overview
20
20
years of professional experience
Work History
BPO Associate Director
NTT Data
11.2013 - Current
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Enhanced employer branding by creating engaging job advertisements and managing the company''s presence on various job portals.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Team Leader
Accenture BPO Services
Chennai, Tamil Nadu
03.2012 - 11.2013
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 32 professionals in projects and daily operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Directed team focused on taking development projects through monetization and mass production.
- Trained and mentored new employees on industry practices and business operations.
Team Leader
Dell Perot System
Chennai, Tamil Nadu
04.2010 - 03.2012
Sr Quality Analyst
Hinduja Global Solutions Ltd. Chennai
Chennai, Tamil Nadu
03.2004 - 04.2010
- Developed and implemented procedures to meet product quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and collaborated in implementation and maintenance of customer complaint log.
Education
MCA - Computer application
St Joseph College
06.2000
Bachelor's Degree - Physics
Govt Arts College
04.1997
Skills
- Client Relationship Management
- New Hire Training
- Data-driven decision-making
- Team building
- HIPAA expert
- Training and Onboarding
raji1977@gmail.com, rajendran.ramalingam@nttdata.com
Personal Information
- Date of Birth: 05/25/1977
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Watching News, movies and Playing Cricket
Timeline
BPO Associate Director
NTT Data
11.2013 - Current
Team Leader
Accenture BPO Services
03.2012 - 11.2013
Team Leader
Dell Perot System
04.2010 - 03.2012
Sr Quality Analyst
Hinduja Global Solutions Ltd. Chennai
03.2004 - 04.2010
MCA - Computer application
St Joseph College
Bachelor's Degree - Physics
Govt Arts College
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