Rajendran Thyagarajan

• Company Overview: Onfido is a technology company that helps businesses verify people's identities using a photo-based identity document, a selfie and artificial intelligence algorithms.
• Global Lead - manage Onfido’s Global solution through strategic vendor partnerships.
• Onfido is a technology company that helps businesses verify people's identities using a photo-based identity document, a selfie and artificial intelligence algorithms.

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Mentored junior staff members for skill development and career progression within the organization.
• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

Handled Collections for 30, 60, 120 defaulter buckets.

Outbound call center

Vendor management

• Was responsible for PAN India reporting.
• Involved in accruals for budget forecasts (Monthly, Quarterly and Yearly)
• Active part of the ISO audits.