Rajendra Praveen GV

• Tenders, Pricing, Operations, Customer service, procurement and contract management with Liners / Freight Forwarders.
• Maintaining effective liaisons with Business Units, Carriers, Shippers, Consignees, CHA and statutory authorities for completion of Export and Import process.
• SPOT rates negotiations with shipping carriers.
• Scouted for new business opportunities with internal business unites and generated cost savings.
• Assisted in tender activities, including data collection, evaluation, and modification to ensure the sharing of accurate information with carriers.
• Created reports and analyzed and interpreted data.
• Hands on experience on tools like Coupa, Xeneta etc..

Achievements :

• Champion of Year - 2023
• Negotiated competitive rates with Shipping Lines and achieved cost avoidance of $1 Million over achieving the target by 150%

• Managing team of 60 employees, overseeing hiring, training, and professional growth of employees.
• Evaluated information and intelligence, made estimates of situations and formulated plans of action
• Achievements:
• Implemented 12 simplification solutions that helped reduce 10 FTEs

• Supervised a team of 25 members.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Implemented customer service initiatives and global flagship projects, resulting in an increase in customer satisfaction.
• Achievement:
• Won best team award for year 2016 towards customer care excellence.
• Achieved positive Customer Satisfaction Scores (NPS) for 8 Quarters consecutively .

• Implemented and led flagship projects in Europe, Africa, and the US.
• Established SMS service for booking, container availability, and scheduling in the Africa region for customers hesitant to use online methods.
• Played a key role in the Sealand transition to Chennai GSC, overseeing 70 FTEs and achieving key deliverables for the new team.
• Achievement:
• Achieved a turnaround for the East Africa Cluster, improving from -27% to +40% in the CER Project.

• Acted as the representative for Maersk in EXIM interactions with Customs, Vendors, and Customers.
• Organized roadshows to promote Maersk products and services.
• Launched and oversaw location-level promotional activities and campaigns.
• Achievements:
• Enhanced the transition from manual counter activities to eChannel, increasing efficiency from 60% to 95%.

• Managed an average of 80-90 incoming customer calls daily.
• Served as the primary point of contact for 500 online segment customers.
• Handled and responded to more than 5,000 emails per month.
• Applied proper telephone etiquette and conducted in-depth questioning to promptly resolve customer issues.
• Achievement:
• Received Impact award for coordinating with multiple teams to ensure NIL rolling of containers for more than 6 consecutive weeks.

• Managed assigned customers and budget base, Generated revenue from New Business Accounts, Focus Accounts and Key Accounts.
• Performed research and analyzed competitive and industry trends (eg.
• Achievement:
• Increased profit margins from 7% to 20% from Key Accounts.
• Achieved over 150% of Targets by closure of new and additional opportunities (2009).

• P2P - Placing orders with Vendors for PAN India locations and following up shipments of over 2 million units per month, accurately meet demand and emergency orders.
• Analyzed ageing stocks (30/60/90 days) at each location and shared information with relevant stakeholders to take appropriate decisions.
• Achievement:
• Recipient of Best Performer award in SBU (2006-07).
• Received outstanding feedback from Branch Managers and line staff from most of branch offices for providing best service consistently.