Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Rajesh Agraharam

Dharmavaram

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Incident Management Specialist

Infor India pvt ltd
Hyderabad
11.2022 - Current
  • Coordinated resolution of incidents with internal and external stakeholders.
  • Identified, documented, and tracked incident tickets using ServiceNow ticketing system.
  • Provided technical guidance for incident resolution activities.
  • Performed root cause analysis of complex technical problems in order to develop solutions that prevent recurrence of similar incidents.
  • Utilized knowledge base articles, troubleshooting guides, and other reference materials to resolve incidents quickly and efficiently.
  • Maintained detailed documentation on all incidents including root cause analysis findings.
  • Responded to major incidents reported to department, assuming role of chief for emergency situations.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Mentored junior employees in departmental activities and procedures.
  • Collaborated with stakeholders to implement and update disaster recovery plans.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.

Associate Consultant

Infor India Pvt Ltd
Hyderabad
04.2022 - Current
  • Assisted with client onboarding and project kick-off meetings.
  • Provided guidance and support to clients on best practices related to the project scope.
  • Coordinated with stakeholders to ensure timely completion of tasks throughout the project life cycle.
  • Analyzed data from multiple sources to develop recommendations for business solutions.
  • Prepared reports summarizing progress, risks, and issues associated with projects.
  • Facilitated workshops between technical teams and business users to define requirements.
  • Identified potential areas of improvement in existing systems by analyzing user feedback surveys.
  • Documented changes in processes due to new system implementations or updates.
  • Provided training sessions on new systems or processes for both internal staff and external customers.
  • Ensured compliance with organizational policies and procedures when performing consulting services.
  • Provided ongoing support and maintenance for implemented business solutions.
  • Supported senior consultants in the development of strategic plans and presentations.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.

Education

B.Tech - Electronics And Communications Engineering

Srinivasa Ramanujan Institute of Technology
Anantapuram
07-2022

Intermediate(+2) - M.P.C

Seetaramaiah Junior College
Dharmavaram
06-2018

High School Diploma -

Bhashyam Public School
Dharmavaram
06-2016

Skills

  • Teamwork and Collaboration
  • Procedure Documentation
  • Organizational Skills
  • Incident Response
  • Problem-Solving
  • Vulnerability Analysis
  • Decision-Making
  • Problem-solving abilities
  • Problem-solving aptitude
  • Written Communication
  • Reporting and documentation
  • Analytical Thinking
  • Interpersonal Communication
  • Self Motivation
  • Effective Communication
  • Python
  • Tableau
  • Business Modules like Budgeting and planning
  • Training and mentoring
  • Technical review
  • Business Planning
  • Resource Allocation
  • Configuration Management
  • Quality Assurance
  • Requirements Gathering
  • Data Analytics
  • Customer Relationship Management
  • Reports and documentation
  • Client Engagement
  • Subject Matter Expert
  • Research and Development
  • Issue Resolution
  • Business Analysis
  • MySQL
  • Forecasting and Reporting
  • MS Office

Affiliations

  • Received Excellence award and two times spot award from internal stake holders
  • Helped Customers like KIA Hyundai and WRC with their phase 2 go live
  • Got multiple raves from customers working in different projects like Waikato regional council (WRC),Georgia Pacific LLC(GP)
  • Average customer rating of 4 for working in different business issues for product EPM
  • Worked as SME for RIM Activities and provided impact analysis before next release

Certification

  • Completed Udemy certification on SQL - MySQL for Data Analytics and Business Intelligence

Languages

Telugu
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Incident Management Specialist

Infor India pvt ltd
11.2022 - Current

Associate Consultant

Infor India Pvt Ltd
04.2022 - Current

B.Tech - Electronics And Communications Engineering

Srinivasa Ramanujan Institute of Technology

Intermediate(+2) - M.P.C

Seetaramaiah Junior College

High School Diploma -

Bhashyam Public School

Similar Profiles

CREATE PROFILE
Rajesh Agraharam