RAJESH B
Bengaluru
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant Manager DMS (Delivery Management System)
Lifestyle International Pvt Ltd (Home Centre)
2016.08 - Current
- Forecast demand and formulate delivery Planning Strategies
- Review and analyzed statistical and historical data for accurate forecasting
- Decreased Services lead times from 10 days to Maximum of 6 days
- Annual budget prepare for Home delivery based on the sales trend and ensure that budget spending remains within budget
- ·Developed and implemented Cost-Saving strategy to reduce the home delivery Cost
- Supervised 25+ reports that streamlined workflow, improved on-time delivery metrics and boosted Capabilities for future decision
- Developed and implemented home delivery strategy to improve efficiency and overall service level to achieve on time service
- Strong and proven experience in the tools implementation and support for the CS team, delivery team, Warehouse team to improve the service level and customer satisfaction.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Service Manager
FAB FURNISH
2014.10 - 2016.07
- Forecast demand and planning installation team and drivers
- Budget Planning and Monitor assigned budgets to ensure maximum utilization of resources
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Service Manager
HINDWARE HOME RETAIL PVT LTD (EVOK)
2011.09 - 2014.10
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Sr Service Executive
@ Home (Nilkamal pvt ltd)
2009.10 - 2011.09
- Analyzed comprehensive data sets to make informed decisions regarding resource allocation and budgeting requirements.
- Spearheaded client events and seminars, showcasing new products and services while strengthening relationships with existing customers.
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Boosted staff morale through transparent communication channels fostering open dialogue among employees at all levels of hierarchy.
- Implemented training programs for the service team to improve product knowledge, enhance troubleshooting skills, and boost overall efficiency.
Education
Skills
- SAP-R/3 (Distribution)
- ERP (Navision)
- DMS ( Delivery Management System )
- Power Bi
- Customer Relations
- Team motivation
- Staff Training and Development
- Workload Management
- After Sales Strategies
- Customer Relationship Management (CRM)
- Product and service knowledge
Languages
ENGLISH
KANNADA
HINDI
TAMIL
TELUGU
Personal Information
- Father's Name: BABU
- Date of Birth: 10/31/1985
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married
Timeline
Assistant Manager DMS (Delivery Management System)
Lifestyle International Pvt Ltd (Home Centre)
2016.08 - Current
Service Manager
FAB FURNISH
2014.10 - 2016.07
Service Manager
HINDWARE HOME RETAIL PVT LTD (EVOK)
2011.09 - 2014.10
Sr Service Executive
@ Home (Nilkamal pvt ltd)
2009.10 - 2011.09
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